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Motorcade Insurance Reviews 

425
•
TrustScore 4.5 out of 5

4.5

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. Consumers regularly share that the staff members are exceptionally helpful, polite, and dedicated to resolving policy queries quickly. Individuals looking for support often praise the efficient online webchat system and the fast response times from advisors. Customers appreciate how smooth the overall process is when dealing with their vehicle and insurance updates. However, some customers also noted technical problems with the online portal, mentioning that several pages fail to load correctly or process payments. A few other people also felt that communication could improve, stating they experienced frustrating delays in receiving email responses or document updates.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that representatives are consistently friendly,... See more

Customer service

Customers had positive experiences with customer_service, frequently highlighting helpful and efficient... See more

Service

Customers consistently note positive experiences with service, highlighting the professional and efficient... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the fast and efficient... See more

Website

Consumers find website experiences to be mixed. Many reviewers appreciate the helpful and efficient live chat... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more

Company replied

Rated 5 out of 5 stars

Everytime I have to call or web chat everything has been quick and efficient. They help really well with missed payments and give plenty opportunities to pay missed payment. Customer service has been... See more

Company replied

Rated 5 out of 5 stars

Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more

Company replied

Rated 5 out of 5 stars

I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more

Company details

  1. Money & Insurance

Written by the company

Competitive Annual and Short Term Taxi Insurance

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

425 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(425)

216 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst insurance.

Worst insurance. Be careful everyone. I am trying to cancel my insurance because I sold my car.

It is a nightmare to get in touch with them.
No response no matter what you do. Follow all the online forms, useless.
Next time even if they give me cash to get them insure I would prefer to take a bus.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!

After twice contacting motorcade for proof of my NCD to give to my new car insurer, i have been ignored and not recieved the much needed document. I have detailed how my new insurer have sent me a notice of cancellation on 01/02/2026 however, i have still been ignored and left with anxiety.

I have never experienced this before from any other car insurance provider, so please be warned, i would not recommend Motorcade insurance to anyone after my poor treatment by them!

28 January 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. I have been trying to cancel my insurance for over a week. I've only been with these for 3 weeks. I have made multiple attempts to contact them. The live chat doesn't work. No one is picking up any emails. I am recieving the same email over and over again telling me to fill in the cancellation form I have already filled in twice!! Now they're threatening to cancel my policy! They were quick enough to take almost £600 deposit, but don't want to cancel the policy! They stated in the email that the cancellation will be done from the date they receive the form! Its all a scam! Terrible company. DO NOT USE!!! I am in the process of making a complaint.

5 January 2026
Unprompted review

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