Motorcade Insurance Reviews 

If I could give 0 stars I would. I have been trying to cancel my insurance for over a week. I've only been with these for 3 weeks. I have made multiple attempts to contact them. The live chat doesn't work. No one is picking up any emails. I am recieving the same email over and over again telling me to fill in the cancellation form I have already filled in twice!! Now they're threatening to cancel my policy! They were quick enough to take almost £600 deposit, but don't want to cancel the policy! They stated in the email that the cancellation will be done from the date they receive the form! Its all a scam! Terrible company. DO NOT USE!!! I am in the process of making a complaint.

Live chat is really fun and easy. Staff are always responsive. Very friendly and helpful.

Good customer service and support

Very nice and patiently support by one of the team members called Francois, I spoke with him and he listened to me so patiently, He fond that my English speaking is good but no like native people so answered me slowly in understandable accent with patience and finished conversation after making sure my request was done . 🙏

Millie was the best today i wast in chat with her

I’ve got all the help that I needed. They were polite and were quick to reply.

Brilliant customer service by Keira, I was initially distressed because I was trying to make a change on my policy online but was really struggling, spoke to Kiera via webchat who then agreed to call me and update my changes over the phone, I was hesitant at first as I have been messed around before but she did infact ring me back as promised and delivered amazing customer service and was sure to explain everything to me clearlyand proffesionaly. Very happy, would definitely recommend

Epic help
Quick service

Can’t remember the customer service agent’s name as I’m lying in bed fully loaded with the code however he was from Liverpool. He had a surprise holiday gift in pain from his girlfriend and he went to Poland with five pairs of gloves but the man was fantastic extremely thorough When entered detail of how insurance works premium annually monthly all of this I was aware of before he explained, however it was nice to actually speak to someone who went into every detail so that you know where you were under the steps, et cetera as I had no claims on my insurance it was wavered that was standing balance as a goodwill gesture and it wasn’t just putting me on hold or Long silences between counselling the policy to informing me of how it works during this time he informed me about how working in California as a football coach going into detail about coming up to Scotland not to visit me of course but to travel I’m a very lonely man and it was very nice that he didn’t rush me off the Phone And I had a chat with a human being for the first time in a bit a week so to the liverpoolien thank you for your chat and for being kind 10 out of 10 for customer service politeness and kindness simple reason I’m leaving with kid is because I found the same level of cover for £600 cheaper a year it’s the only reason but cheers mate for that chat I feel better now just for speaking to you so thank you. Have a lovely Christmas mate.

Very fast service, pleasant experience

Great experience with Millie...

Good service. Rescheduled my direct debit within less than 10mins

I recently contacted Acorn Care Insurance to cancel my car insurance policy, and I was assisted by Gary. He provided excellent customer service throughout the process he was professional, patient, and clear in explaining each step. Gary made what could have been a stressful experience quick and straightforward. I really appreciated his courteous attitude and efficiency. Overall, I’m very satisfied with the support I received and would highly recommend Acorn’s customer care based on this experience.

Danny was really helpful and understand my situation well

This is the worst insurance company, don’t go with them!

So it was my 2nd year of being with this company, never had to claim until the 2nd of September 2025, in general they were fine, got back to my messages on live chat etc.
Now when another vehicle hit my car parked outside my house, thats when I saw how unreliable they could really be. We was the same insurer so basically was dealing with my own insurer but different department. It was a hit and run but person left their car smashed in mine. My insurer left me without a vehicle for a whole month, even though I told them I had 7 kids 3 with a disability, kept getting we have to wait for the other party to respond even though it states in their own policy to report it within 24hrs! Now a week 2 max I think is more than reasonable to wait, clearly the person wasn't going to respond. Insurer left my vehicle smahed up outside my house for exactly a month and the only reason they decided to than move things forward and give me a courtesy car was because police knocked on my door and told me they would need to remove my vehicle as its in a danger place and can't stay there no longer, so clearly insurance new they would get the tow price and the daily police charge for it at their compound. They than wrote my vehicle off but than tried to offer me not even half of what I only paid for my vehicle the year before that, bearing in mind cars have gone up stupid and I need a 8/9 seater so regardless because of this person going into my car parked I would still have to put another four thousand to get a new vehicle, I had to fight for the price I wanted and tell them about a law called FCA (financial conduct authority) that came in 2022 to protect us from insurers offering to low due to the rise of living!
After a month and half its finally all got sorted but I wouldn't ever go with this company again! Communication, how they dealt with my claim, leaving me with no vehicle, saying one thing than another, not sending relevant information to the engineer to make sure they had all information to give me a fair price on my vehicle I wouldnt ever use them again.
I have raised a complaint while all this was going on, but still waiting for a response 😒
Stay clear!

My experience was great with Jamieleigh, she listened to my complaint and provided solutions

JAMIELEIGH is very straightforward. I like the way she handle me.