Excellent service provided by Chloe
Excellent service provided by Chloe. She answered all my queries so well. Thanks.
11 May 2026
Unprompted review
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3.7
Average
19 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Had an excellent conversation…
Had an excellent conversation experience. They not only listened my problem but also responded on time.
Full 5 star rating!!!!
16 April 2026
Unprompted review
Reply from Streetcover
Good morning Syed,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Acorn Team
Thank you for your help today
Thank you for your help today. You were very clear and helpful, and I really appreciate how quickly you sorted everything out for me.
Great customer service!
14 April 2026
Unprompted review
Reply from Streetcover
Good morning Valentin,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
Jamieleigh was very helpful.
Jamieleigh was very helpful on the web chat. I was unsure of the wording for the document I now have full clarification. The web chat is useful on a Saturday as most places are open Monday to Friday.
On Monday i called my insurance company to see what price they would offer and they didn't offer hire and reward so I had to cancel my insurance with a company I have been with for 6 years. The insurance quote from streetcover had doubled in 2 days although I had received a text message 16:30 on Monday to say "your quote is available today" so I tried to pay for the £803 it quoted me but it wouldn't let me pay, it took me back to the homepage and the new price is £1,357.
I have to have insurance.
11 April 2026
Unprompted review
Reply from Streetcover
Good morning Stacey,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
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Kind regards,
The Streetcover Team
I took out hire and reward insurance…
I took out hiree and reward insurance about a month ago. This company gave me insurance through Accorn insurance acting as agent. After few days this company ask for no clame cirtificate which i email them. After this, accorn insurance started sending me email asking for same thing. I forwarded to them but they wanted it in purticular format. I did that but company said " your insurance no claim cirtificate has no logo on the letter" so they didnt accept it and eventually they didnt renew it after a month. But surpridingly company started giving me text message after cancellation to renrw it or get new quote. It was so much hard work to explain them and holding my phone for hours to get through. I never had so bad experience like this in my 35 years of droving . I am not happy with them at all for right reason.
27 March 2026
Unprompted review
Reply from Streetcover
Good morning Natha,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
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The Streetcover Team
Excellent guided by Maddison
24 March 2026
Unprompted review
Reply from Streetcover
Good morning Dhruv,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
customer service
customer service
I spoke with JAMIELEIGH, after 1 minute of waiting in the queue.
Very friendly, he replied to my simple question by explaining and reassuring me if I needed anything else.
Thank you.
21 March 2026
Unprompted review
Reply from Streetcover
Good morning Teddy,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
Spoke to them on the phone very rude…
Spoke to them on the phone very rude staff. Called to clarify some questions regarding quotes but the staff been arrogant . If you can’t be asked to do your job then find a new job instead of making the company look bad. Absolute joke. Terrible customer service.
27 February 2026
Unprompted review
Reply from Streetcover
Good morning Joseph,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
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Kind regards,
The Streetcover Team
Reply from Streetcover
Good morning Abubakar,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
Great experience and was really helpful…
Great experience and was really helpful and instant
12 February 2026
Unprompted review
Reply from Streetcover
Good morning Menzies,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
Worst experience
Worst experience. They let me hold on line over 2 hours in a day and couldn't resolve any issues. Very rude arrogant stuff. Stay away at no cost
2 February 2026
Unprompted review
Reply from Streetcover
Good morning Ali,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
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Kind regards,
The Acorn Team
Train your staff about medical licenses
POLICY #HVNSCPC-1213757
They gave me the run around massively.
There's no option on their website when filling the form for a quote to inform them of DVLA aware conditions and medically restricted licences.
I web chatted this company before taking out cover to make sure I'd be fine with my DVLA aware medical condition and medical license, i was told this was absolutely fine (which it should be, I've been driving for years and have been told multiple times by providers that medical licenses make no difference to risk, cover or insurance premiums as the DVLA have said I'm absolutely fine to drive)
So i took out the policy, paid for the whole year up front. I read through my policy documents and they said i had to inform them of DVLA aware medical conditions. So just to be on the safe side, i opened another web chat just to make sure I'm still all okay, so the company doesn't try to screw me over incase of a claim.
This time i was told a different story, as soon as you say you have a "restricted licence" to someone clueless, they think you're a freak. Which car insurance cover representatives of ALL PEOPLE should really know more than anyone that a medically restricted licence is perfectly fine and should make absolutely no difference to cover. They rang me up and spoke to me in person, but the clueless person i spoke to decided to cancel my policy, even though i was told originally i was perfectly fine for cover.
So i went with Acorn instead, (who i believe actually own this silly "street cover" company)
I called acorn to arrange my cover and i told the acorn representative right away of my medical license and he straight up said, "it makes no difference to cover."
Basically got discriminated for having a medical license by street cover.
You need to give your staff more training on this and include it in your online policy fill out form so other people like me don't have to go through all this ball ache.
12 December 2025
Unprompted review
Reply from Streetcover
Good morning Daniel,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
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Kind regards,
The Streetcover Team
Reply from Streetcover
Good morning Najib,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
Excellent experience so far
Excellent experience so far easy and cheap to setup and live chat helped with enquiries without any issues
2 December 2025
Unprompted review
Reply from Streetcover
Good morning Michael,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
Cheapest insurance quote I’ve ever…
Cheapest insurance quote I’ve ever received in the UK. Happy to be their customer. I’ll give them 10/10.
29 November 2025
Unprompted review
Reply from Streetcover
Good morning Muhammad,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
Waste of time
Makes me sit there filling it out for 10mins to tell me can’t give me a quote. Useless
13 November 2025
Unprompted review
Reply from Streetcover
Good morning,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
Log in to your Trustpilot Business account.
Go to Manage Reviews.
Navigate to the Inbox to view private messages.
Click on the relevant message thread to open it.
Type your response in the message box and click Send.
Please do not share any personal information in the public comment thread, as we may need to remove the review to protect your data.
Kind regards,
The Acorn Team
Good value
Needed 30 cover for hire and reward
Was the best price on google and easy to get at great value
8 November 2025
Unprompted review
Reply from Streetcover
Good morning Marc,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Acorn Team
Professionally handled my queries
Professionally handled my queries. Excellent!
27 October 2025
Unprompted review
Reply from Streetcover
Good morning Edward,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
They've been very good in solving my…
They've been very good in solving my issue with patience and kindness
21 October 2025
Unprompted review
Reply from Streetcover
Good morning Dumitru,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Streetcover Team
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