MIAB Reviews 

204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding approach, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many appreciating the personalized and supportive assistance provided, ensuring their needs are met effectively. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth process, ensuring their needs are met promptly and effectively, often going above and beyond expectations.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness,... See more

Service

Users describe positive interactions with service, consistently highlighting the high level of... See more

Response time

Customers consistently note positive experiences with response times, highlighting the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more

Rated 5 out of 5 stars

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommen... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

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No recent history of asking for reviews

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4.9

All reviews

(204)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

ADHD prescribing pharmacist

This is my second year with the MIAB, and I can't express enough how helpful Louisa have been. which I truly appreciated. She tailored my coverage and created a bespoke policy that perfectly complements my private ADHD services, as well as my other private offerings.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Tracey is a LIFE SAVER!

Tracey is someone who you can rely on at the midnight hour! Our company was awarded a bid and required a change to our policies. In the space of 24hrs, Tracey arranged a certificate to be sent to me with the change in policies, and spoke to the necessary insurers on our behalf. I called her in panic, and she provided me with so much assurance. I honestly couldn't have asked for a better person to speak to. Thanks Tracey.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

A client-centred insurance company with great customer service

Because of me moving abroad, my previous insurer would not renew the property owners insurance for my UK property which left me in a potentially precarious situation, especially as other possible insurers declined as well. The MIAB client service adviser was very understanding and tried hard to find a different insurance company that would insure the property for me as a non-UK resident. She managed to do so within one working day, much to my relief. She was in regular contact throughout, kept me informed of the progress and asked for relevant information. I had previously a very good experience with MIAB and can recommend this company unreservedly.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Private GP Insurance

Private GP- I have used MIAB for a number of years and have found Tracey reliable approachable and responsive.
As a busy clinician we are constantly exploring new services and MIAB are able to provide bespoke insurance products which match our needs.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Comprehensive & Informed Renewal

Louisa contacted me in good time to discuss the annual renewal. Meeting on Teams made the discussion more interactive which left me with confidence that the cover was both suitable and adequate. Louisa was very pleasant, helpful and not pushy. Due to the unique nature of our business (GP Federation) finding MIAB last year was a relief as other brokers I tried weren't able to offer anything suitable.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for going an extra mile when…

Thank you for going an extra mile when finding out the details about my inquiries. An insurance Advisor Jacqui was proactive and helpful. I appreciate the accuracy of the information provided, and help in regards to my policy expiration date!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Tracey

Tracey, as always, has sorted our issue super quick. Really efficient service. Thanks again !

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service as always

Outstanding service as always. I've been using MIAB for many years. All the staff are amazing and Ms TD has been particularly competent and extremely effective in sorting my insurance out. Thank you to all the team at MIAB.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

I have been with MIAB now for about 4…

I have been with MIAB now for about 4 years. Tracey is amazing. Prompt and friendly and always follows through despite the delayed feedback from the insurer at times. She is an asset to your team. And definitely a reason why I stay with MIAB.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service – Tracey was Above and Beyond!

I’ve had the responsibility of renewing my company’s insurance policies for the past two years due to management changes—without prior training in this area—and I can confidently say that Tracey at MIAB has been a lifesaver.

Navigating insurance, especially in the Health Tech sector, can be daunting. It’s been a steep learning curve for both me and the company, but Tracey’s expertise made the process incredibly smooth. This year, we identified that we lacked the right Medical Liability coverage and were missing key policies that were crucial to our business. Without Tracey’s guidance, we would have remained exposed to significant risks.

Her responsiveness and understanding ensured that we not only secured the proper coverage but also negotiated a great deal for retrospective cover! She took the time to explain everything, answer all our questions, and tailor a solution that fit our exact needs.

MIAB’s service is great, and Tracey is an absolute credit to their team. If you’re looking for an insurance broker who genuinely cares about your business, looks out for your best interests, and makes an otherwise stressful process seamless, look no further!

Lucie - Ted's Health

20 January 2025
Rated 5 out of 5 stars

I’ve had the pleasure to have Tracey as…

I’ve had the pleasure to have Tracey as my broker , arranging my dentist indemnity insurance the past four years, through MIAB , I can’t recommend her and MIAB highly enough for looking for the best option that suit my needs.
It has always been professional and straightforward.

Don’t look anywhere else 😀

8 January 2025
Unprompted review

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