MIAB Reviews 

204
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding approach, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many appreciating the personalized and supportive assistance provided, ensuring their needs are met effectively. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth process, ensuring their needs are met promptly and effectively, often going above and beyond expectations.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness,... See more

Service

Users describe positive interactions with service, consistently highlighting the high level of... See more

Response time

Customers consistently note positive experiences with response times, highlighting the quick, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have switched from our previous insurers to MIAB. Partly down to the competitive quote and partly down to how helpful Billie has been since Joe set up the consultation call. Billie reviewed our ex... See more

Rated 5 out of 5 stars

Louisa was a pleasure to deal with. She was professional and understanding of General Practice pressure. Very patient with us whilst we went through the paperwork. Never felt like we were being rushe... See more

Rated 5 out of 5 stars

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.... See more

Rated 5 out of 5 stars

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommen... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Commercial Insurance Company

Written by the company

A specialist insurance broker for healthcare practices in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(204)

59 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have two types of insurance that…

We have two types of insurance that were up for renewal. Both Billie Connor and Ricky were really helpful with the first one in January and Billie has again helped sort out the other policy. She responded quicky and we got in sorted out in a couple of days.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Managers and Directors Policy

I dealt with a consultant called Ellen Bell, she was extremely helpful and knowledgeable, Ellen explained the policy in a manner that i could understand it fully and apply it to our needs.
I'm very grateful and appreciate of the service received.
Rosie Muscott
Newton West PCN

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Staff

I cannot fault the service I received from MIAB. Jacqui A went above and beyond to help with an issue I had, and was prompt and professional throughout. Thank you Jacqui

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Great customer service.
Tracey had been dealing with my dental indemnity since 2020. Always answering to my questions and referring me to right person when I had a claim.
Also, giving me the best cost value/service.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company for dental nurse indemnity cover

I have used MIAB for my dental nurse indemnity cover for the past year or so. I had a slight issue (my fault not the company) and I spoke to Jaqcui Adamson regarding this over phone and email. She was amazing and got back to me so quickly. Everything I needed she helped me with and was so efficient and responsive during the whole process. It was solved after 1 day of speaking to her. Thank you so much. - Amy Fay Baldwin

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Pro-actively contacts me when the renewal is due and Tracey talks me through any information needed or changes made. Also, politely prompts me if deadlines are approaching.
Would recommend.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Louisa was supportive

Louisa was supportive, helpful and responsive. I believe her effort has saved us a lot of money. As a new venture, we were so relieved to have better cover at a much lower cost than quoted originally.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Our company has had a great experience…

Our company has had a great experience with this insurance provider. Their team took the time to understand our business needs and offered coverage options that fit perfectly. Communication has been clear, professional, and always timely. They’ve proven to be a reliable partner, and we highly recommend them to any business looking for quality insurance support.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service and customer service

Billie was absolutely amazing — friendly, efficient, and incredibly helpful from start to finish. She secured our practice insurance extremely quickly and went above and beyond to make sure everything was handled smoothly. Her professionalism and dedication truly made the process stress-free. I highly recommend Billie to anyone looking for excellent service and real support for their business!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Tracey was brilliant to deal with

Tracey was brilliant to deal with — friendly, professional, and made everything simple and stress-free. She found me the right cover quickly and explained everything clearly. I’d definitely recommend her to anyone looking for a reliable insurance broker.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Good renewal support

Tracey was professional and provided us with good support and helpful advice when we were investigating the renewal of our policy.

22 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look