Liberty Mortgage Solutions Reviews 171

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making complex processes simple and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and clear communication throughout their journey. Reviewers are particularly impressed with the quick response times and the continuous support offered. However, some people were dissatisfied with the service, mentioning a poor experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team, especially Zoe and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and reliability of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight the team's... See more

Response time

Customers had positive experiences with response times. Reviewers consistently highlight the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortg... See more

Company replied

Rated 5 out of 5 stars

It's the second time ive worked with Zoe and Mhairi together to remortgage our property. its been once again a fantastic experience from start to finish. With the currently wobbly interests, Zoe and h... See more

Company replied

Rated 5 out of 5 stars

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No... See more

Company replied

Rated 5 out of 5 stars

Zoe supported us from day one on our first home purchase and gave us exactly the reassurance we needed as first-time buyers. We honestly couldn’t have asked for better guidance. Even when she was out... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Mortgage and protection advice with the customer at the heart of everything. First time buyers, home movers, remortgages, Buy to Let and Lifetime mortgages. Life and critical illness cover, family income benefit, personal income protection.


Contact info

4.9

Excellent

TrustScore 5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great for first time buyers!!

Zoe and Mhairi have made the whole first time buyer process so simple and easy to understand, explaining every step and offering reassurance and guidance. Would highly highly recommend to anyone who is feeling unsure and finding buying their first house daunting. They are both very communicative and give great advice and support

21 April 2026
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Mia, thank you for your comments and a pleasure to have helped you both with your new home. Zoe

Rated 5 out of 5 stars

Zoe and Mhairi were fantastic from…

Zoe and Mhairi were fantastic from start to finish and very helpful with any questions and queries I had throughout. Highly recommend

15 April 2026
Unprompted review
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Reply from Liberty Mortgage Solutions

Brian, thank you for your comments and a pleasure to help you into your new property. Zoe

Rated 5 out of 5 stars

Fantastic mortage advise!

It's the second time ive worked with Zoe and Mhairi together to remortgage our property. its been once again a fantastic experience from start to finish. With the currently wobbly interests, Zoe and her team were able to secure a really good deal for us, and support me during the whole process. I have no hesitation in recommeding Liberty Mortage Solution to anyone and will certainly use their services in the future again.

6 April 2026
Unprompted review
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Reply from Liberty Mortgage Solutions

Ludmilla, thanks for your comments and always a pleasure to help. Zoe

Rated 5 out of 5 stars

Zoe was excellent throughout the…

Zoe was excellent throughout the process. Everything was explained clearly and handled efficiently, which made the experience smooth and stress-free.

Mhairi was also very helpful. Communication was consistent and updates were provided at the right times, so I always knew what was happening.

Overall, a professional and reliable service from start to finish.

2 April 2026
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Asiil, thank you for your comments and a pleasure to have helped you with your first home. Zoe

Rated 5 out of 5 stars

Knowledgeable and Professional

We cannot thank Zoe and Mhairi enough, they made our remortgage simple and stress free, always available to help and guide us with their professionalism and knowledge. This is our second time remortgaging using Liberty Mortgage Solutions and we would recommend them to everyone. Thank you again.

1 April 2026
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and always a pleasure to help. You know where we are when you need anything at all. Zoe

Rated 5 out of 5 stars

Zoe could not have done more for us

Zoe could not have done more for us - from start to finish she was always there to guide us and answer any questions. Completion went through on Friday and we are so grateful to Zoe for getting us a great mortgage rate and just in general making is so easy for us.

20 March 2026
Unprompted review
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Reply from Liberty Mortgage Solutions

Sarah, it was a pleasure to help you both into your new home and hope you will be very happy. Thank you for your comments. Zoe

Rated 5 out of 5 stars

Highly recommend

Provide all the support I need to purchase the house.
Quick response, very professional.
Highly recommend!
Thank you Laurentiu!

18 March 2026
Unprompted review
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Reply from Liberty Mortgage Solutions

Laurentiu, thank you for your comments and it was a pleasure to help you all. Zoe

Rated 5 out of 5 stars

Zoe and Kelly have been absolutely…

Zoe and Kelly have been absolutely wonderful and followed us through the process ! Thank you so much and I highly recommend liberty mortgage solutions

20 March 2026
Unprompted review
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Reply from Liberty Mortgage Solutions

Obi, thank you for your comments and hope that you will all be very happy in your new home. Zoe

Rated 5 out of 5 stars

Both Zoe and Mhairi made our remortgage…

Both Zoe and Mhairi made our remortgage stress free and timely.We are really grateful for the excellent service provided.They were always there to support and we would definitely recommend their professional service.We would definitely come back in future for our remortgage.Thank you kindly
Anil& Chumila

2 March 2026
Unprompted review
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Reply from Liberty Mortgage Solutions

Anil & Chumila, thank you for your comments and has been a pleasure to have helped you both. Zoe

Rated 5 out of 5 stars

Liberty mortgage provided excellent…

Liberty mortgage provided excellent service to me. They were proactive in getting me the mortgage approved from Barclays before the offer was excepted on the house. Zoe and Mhairi worked on this case and they went above and beyond to make sure any issues are ironed out.
I would highly recommend Liberty mortgage for anyone buying a new house. Cheers!

1 February 2026
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Thank you for your comments and a pleasure to have helped. Zoe

Rated 5 out of 5 stars

Zoe and mhairi have been great from…

Zoe and mhairi have been great from getting for our first mortgage to now renortgaging, I have recommended them to friends, very helpful!

3 March 2026
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Taylor, always a pleasure to assist and thanks all the recommendations you've made. Zoe

Rated 5 out of 5 stars

Fantastic!

Fantastic advice, communication and service. Would recommend to anyone....

19 February 2026
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Ally, thanks for your comments and it was a pleasure to help. Hope that you will be very happy in your new home. Zoe

Rated 5 out of 5 stars

High praise for Liberty Mortgage Solutions…

Can't praise the service from Liberty Mortgage Solutions highly enough. Zoe was absolutely amazing from first contact and kept me informed and updated on every aspect of my mortgage and insurance. No question went unanswered and queries were always explained jargon free. Mhairi was also available with her support and always responded promptly. The team are very knowledgeable and clearly very good at what they do. Thank you Zoe and Mhairi.

11 February 2026
Unprompted review
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Reply from Liberty Mortgage Solutions

Lynda, thank your comments. It was a pleasure to help you into your new home and hope that you will be very happy there. Zoe

Rated 5 out of 5 stars

First Time Buyers

Zoe and Mhairi were fantastic in helping my partner and I get our first Mortgage and were extremely supportive with great communication throughout! Thank you so much! Would highly recommend!

2 February 2026
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Bex, thank you for comments. It was a pleasure to help you into your new home and hope that you will all be very happy there. Zoe

Rated 5 out of 5 stars

Zoe and Mhairi are extremely…

Zoe and Mhairi are extremely knowledgeable, they have both helped me for over 10 years. I tracked them down from their previous employer. Nothing is ever too much. They will do everything they can to help and support you. I am never in doubt that they provide the best mortgage plan. Thank you so much again for everything and I will see you in 2 years!!!!

22 January 2026
Unprompted review
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Reply from Liberty Mortgage Solutions

Thank you for your comments and always a pleasure to help. Zoe

Rated 5 out of 5 stars

Liberty Mortgage Solutions

Liberty Mortgage Solutions always provide top class service. They are always able to help and ensure you find the best products that suit your needs. 100% recommend.

6 January 2026
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Lorraine, thank you for you comments and always a pleasure to help. Zoe

Rated 5 out of 5 stars

Zoe and Mhairi are incredible!!

Zoe and Mhairi are incredible! They guided us through everything and made sure that our mortgage was completed on time despite all the hurdles with the new lender. They are incredible good at what they do and we have worked with them twice now! From first time buyers to through our full remortgage process, couldn’t recommend enough! Thanks so much!

5 January 2026
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Niamh, thank you for your comments. A pleasure to help you both and look forward to continue working with you in the future. Zoe

Rated 5 out of 5 stars

Excellent Service From Start to Finish

I had a great experience with Zoe. She is extremely well organised, very responsive, and clearly knowledgeable about the whole process. She always took the time to explain everything clearly and worked hard to find the best possible options for me. I felt supported throughout and confident that she was doing her absolute best on my behalf. Highly recommended.

5 December 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Shanthi, thank you for your comments and it is a pleasure to continue supporting you. Zoe

Rated 5 out of 5 stars

Absolutely incredible experience with…

Absolutely incredible experience with Zoe and Mhairi. Extremely responsive, informative and helpful throughout our home buying journey, Highly recommended.

17 December 2025
Unprompted review
Liberty Mortgage Solutions logo

Reply from Liberty Mortgage Solutions

Jay, thank you for your comments and has been a pleasure to help you both into your new home. Zoe

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