I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
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The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
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I just want to sincerely thank Pete and Pranav from the Oxford Street branch for all their help in setting up my Canon R6 Mark II. They were incredibly patient and supportive, and I truly appreciate t... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
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Reply from Jessops
Dear Nicholas,
Thank you for your feedback, we really appreciate your support.
Kind regards,
The Jessops Customer Service Team
Eva was absolutely brilliant
Eva was absolutely brilliant. Took so much time to help me make the best decision I could. Jessops has fallen off a bit as a brand, but the Oxford Street store couldnt be better!!
15 January 2026
Reply from Jessops
Dear David,
Thank you for your feedback.
Eva and our Jessops London Oxford Street team really appreciate your kind words, thanks so much for sharing your experience!
Kind regards,
The Jessops Customer Service Team
Fast delivery great little product!
16 January 2026
Reply from Jessops
Dear Ryan,
Thanks so much for sharing your experience - we're so pleased it was an enjoyable one.
Kind regards,
The Jessops Customer Service Team
Excellent knowledgeable service
17 January 2026
Reply from Jessops
Dear Rita,
We're so pleased you found your Jessops experience a 5* journey - thanks so much for sharing your feedback.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Nicolae,
Thanks for your feedback - we really value your support.
Kind regards,
The Jessops Customer Service Team
Good quality equipment and fast…
Good quality equipment and fast delivery,great customer service
4 December 2025
Reply from Jessops
Hello,
Thanks so much for sharing your feedback - we're delighted to hear of your 5* experience!
Kind regards,
The Jessops Customer Service Team
Excellent service
Firstly Jessops was recommended to me by a friend who is a professional photographer. I ordered a camera in the afternoon of the 14th January. It was delivered at 9.30am the following day. Exceptional service.
15 January 2026
Reply from Jessops
Dear Terryl,
Thank you for your feedback.
We're so pleased you enjoyed such an excellent experience and we hope you're enjoying your new Canon EOS R100 camera!
Kind regards,
The Jessops Customer Service Team
Solid all-around experience
Good trade-in offer, I opted for personal drop off at one of the stores (London Oxford St.), from where my gear was transfered tonthe trade-in department. They are a bit busy at the time, but the communication was good and the outcome positive.
15 January 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback - we're so pleased you enjoyed your overall experience with our Jessops trade-in team! We appreciate your support and hope to welcome you back in the future.
Kind regards,
The Jessops Customer Service Team
Ordering was ok and price competitive
Ordering was ok and price competitive. delivery was ok and communication have been good. Disappointed item out of stock maybe or missing as not clear on the invoice.
14 January 2026
Reply from Jessops
Dear Dawn,
Thank you for your feedback. We are always looking for new opportunities to help improve our customer journey therefore your comments are so valuable to us.
We can see your order was split into two shipments as it was a large order with items kept in different locations. These were part shipped to ensure you received your items as quickly as possible however we can see you were not notified of that and this should have been done to ensure you had complete clarity on the whereabouts of your order - for that, we apologise.
The team will always look to be proactive with our communication however if you ever have any queries at any point, please feel free to contact the team on live chat, email cs@jessops.com or our phone lines 020 3322 3387. If anything has ever been missed, the team will be more than happy to help out.
We are so pleased to see you have received your full shipment though.
Kind regards.
The Jessops Customer Service Team
delivery was on time the lens was…
delivery was on time the lens was better than expected as it was used one shame it did not have a lens collar
15 January 2026
Reply from Jessops
Dear Graham,
Thank you for your feedback - we really appreciate you sharing your experience.
With our used items, we always state exactly what is included on the listing as they do not always include every accessory as if you were buying a new unit.
We're glad you enjoyed the process overall though and we hope to assist you with anything you need in the future.
Kind regards,
The Jessops Customer Service Team
Unexpected Delays to delivery
I recently purchased a camera lens and camera body on line. The latter was used and the lens new. Both were delivered in excellent condition.
However the camera body took six days to arrive and I have been delaying my review until it did. I called Customer Services when only the lens initially arrived and was told the packages came from different locations. This might be given more prominence in the order documentation. However the main delay in delivering the camera body derived from the Courier who suffered from "unexpected delays".
9 January 2026
Reply from Jessops
Dear Robert,
Thank you for your feedback - we really appreciate you sharing both the positive and negatives from your experience as it is incredibly valuable in helping us continually evaluate and improve our customer journey.
We do hope you're enjoying your Canon EOS R5 II!
Kind regards,
The Jessops Customer Service Team
An excellent product
An excellent product, well packed and dispatched: unfortunately DPD failed to deliver on time.
14 January 2026
Reply from Jessops
Hello,
Thanks so much for your feedback - we're so pleased you enjoyed your overall experience and we appreciate your comments regarding DPD's delivery service as we are always looking for opportunities to improve our customer experience.
Kind regards,
The Jessops Customer Service Team
Excellent from start to finish
Excellent from start to finish. I had camera gear that I wanted to exchange for a new camera. I got various quotes from other businesses but Jessops's quote was by far the best. I turned up to their shop, and in 30minutes I had my quote presented to me. Unlike other businesses who wanted my equipment sent to them by post for an evaluation. The team at the shop was very knowladgable and very friendly. I came out of the shop with a happy experience.
9 January 2026
Reply from Jessops
Dear Luca,
Thank you for your feedback. We are delighted your enjoyed a 5* experience with our Jessops Glasgow team and we really appreciate your kind words.
Kind regards,
The Jessops Customer Service Team
We ordered in store
We ordered in store. Max was very helpful & friendly. He was very knowledgeable about your products. It took 11 days before it was delivered. Not sure if that was Jessops or delivery firm.
2 January 2026
Reply from Jessops
Dear Jill,
Thank you for your feedback.
We're so pleased Max and our Jessops Shrewsbury team were able to help guide you in your purchase with their expert knowledge and friendly service.
We really appreciate the feedback as it helps us constantly improve our customer's experiences. We advise 3-5 working day estimates for delivery - we can see that unfortunately due to a slight delay with our courier this arrived 1 working day late. We do apologise for any inconvenience caused by the delay however we hope you're enjoying the new bag!
Kind regards,
The Jessops Customer Service Team
The team was incredibly courteous and…
The team was incredibly courteous and supportive, particularly for someone like me who is new to photography. The staff at the Leeds location were exceptionally well-informed and professional.
13 January 2026
Unprompted review
Reply from Jessops
Dear Lori,
Thanks so much for your kind words and support!
Kind regards,
The Jessops Customer Service Team
Execellent Service
4 November 2025
Reply from Jessops
Dear Walid,
Thanks so much for your feedback!
Kind regards,
The Jessops Customer Service Team
Leeds Store Experience
Professional, knowledgeable people.
Very helpful as I am a photography novice!
Staff at the Leeds store couldn’t have been more helpful and polite.
Steve Cartwright
7 January 2026
Reply from Jessops
Dear Steve,
Thank you for your feedback.
It is fantastic to hear you enjoyed a 5* experience at our Jessops Leeds store - we really appreciate you sharing!
We hope you're enjoying your new set up with your Nikon Coolpix P1100.
Kind regards,
The Jessops Customer Service Team
Excellent service
Excellent service. Cannot believe how quickly I got the lens. Ordered and delivered in less than 24hrs.
12 January 2026
Reply from Jessops
Dear Tracy,
Thank you for your feedback.
We're delighted you were so impressed with our service and we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Good product at a fair price
Good product at a fair price, quick delivery, well packaged in sustainable packaging. All good.
10 January 2026
Reply from Jessops
Dear Hugh,
Thank you for your feedback. We're so pleased to hear you enjoyed your overall Jessops experience.
Kind regards,
The Jessops Customer Service Team
I just want to sincerely thank Pete and Pranav
I just want to sincerely thank Pete and Pranav from the Oxford Street branch for all their help in setting up my Canon R6 Mark II. They were incredibly patient and supportive, and I truly appreciate their guidance. I'm very happy with the results and feel excited about continuing my camera journey. 5 stars all around 🫡
9 January 2026
Reply from Jessops
Dear Andre,
Thanks so much for your feedback - Pete, Pranav and the Jessops London Oxford street team really appreciate it. We're so pleased to hear we were able to assist you with your purchase with such excellent service!
Kind regards,
The Jessops Customer Service Team
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