Jessops - Glasgow Reviews 181

TrustScore 5 out of 5

4.8

L3/5 Buchanan Galleries, 6 Sauchiehall Street, G2 3GF Glasgow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they... See more

Company replied

Rated 5 out of 5 stars

The Staff at Jessops are amzing , experts, very friendly, and helpful. Young Jack at the Sauchihall st Jessops branch is fantastic 👌. He has always helped me out and gave me the best advice and d... See more

Company replied

Rated 5 out of 5 stars

Apologies cant remember the lady's name who assisted me with my camera purchase. She gave me so much info about the camera and showed me how capable the model was. Gave lots of recommendations. Furthe... See more

Company replied

Rated 5 out of 5 stars

I've been having issues uploading photos from my phone to online sites to create a photo calendar. I went into Jessops in Sauchiehall St, and was met by a lovely, welcoming team. I explained my issues... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Photo Lab
  5. Photo Printing Service
  6. Telescope Store

About Jessops - Glasgow

Written by the company

Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.

Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.

Visit our Website Shop Cameras Shop Drones Shop Lenses Shop Accessories

Contact info

  • L3/5 Buchanan Galleries, 6 Sauchiehall Street, G2 3GF, Glasgow, United Kingdom

  • 0141 354 0069

4.8

Excellent

TrustScore 5 out of 5

181 reviews

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Rated 5 out of 5 stars

The assistant went the extra mile

The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they could do it for us the process was completed. The courier company confirmed they had been instructed almost by return. Great service.

17 April 2026
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Reply from Jessops - Glasgow

Dear Richard,

Thank you for your feedback.

Our Jessops Glasgow team really appreciate your kind words. We all hope you are enjoying your new Panasonic Lumix TZ99!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

The Staff at Jessops are amzing Young Jack is a wee star 🌟

The Staff at Jessops are amzing , experts, very friendly, and helpful. Young Jack at the Sauchihall st Jessops branch is fantastic 👌. He has always helped me out and gave me the best advice and directed towards the correct equipment at the best price .
Cheers Jack

25 February 2026
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Reply from Jessops - Glasgow

Dear Albert,

Thanks so much for your feedback. We will be sure to pass on your lovely comments to our Jack and our Jessops Glasgow team!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

I received outstanding service from…

I received outstanding service from jack at the Sauchiehall Street branch in Glasgow today. Thank you so much for all your help Maureen

24 February 2026
Unprompted review
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Reply from Jessops - Glasgow

Dear Maureen,

Thank you for your feedback. Jack and our Jessops Glasgow team will really appreciate your kind words, thank you for sharing!

Kind regards,

The Jessops Customer Service Team

Rated 4 out of 5 stars

Nikon Z50II

Your website lied when it indicated the camera kit I wanted was in store. I had to buy from your web site. A member of the shop staff gave me a demonstration of the camera. DPD's email said 9/2 but delivered 7/2. Well, that was a surprise!
Four stars for having to buy on line.

5 February 2026
Rated 5 out of 5 stars

The staff were all so helpful with…

The staff were all so helpful with helping to solve the issue. I very rarely write reviews, but the customer service at the shop merits mentioning.

4 February 2026
Unprompted review
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Reply from Jessops - Glasgow

Dear Dave & Carolyn,

Thanks so much for sharing your experience - our Jessops Glasgow team will really appreciate hearing your kind words, thanks again!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. I had camera gear that I wanted to exchange for a new camera. I got various quotes from other businesses but Jessops's quote was by far the best. I turned up to their shop, and in 30minutes I had my quote presented to me. Unlike other businesses who wanted my equipment sent to them by post for an evaluation. The team at the shop was very knowladgable and very friendly. I came out of the shop with a happy experience.

9 January 2026
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Reply from Jessops - Glasgow

Dear Luca,

Thank you for your feedback. We are delighted your enjoyed a 5* experience with our Jessops Glasgow team and we really appreciate your kind words.

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Excellent Experience

The individual helping me was outstanding. My daughter is in University in a film program and even though I have bought plenty of film and digital cam eras the technology continues to change and so do the brands. Thank you for having such knowledgeable staff!

13 December 2025
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Reply from Jessops - Glasgow

Dear Nora,

Our Jessops Glasgow team were thrilled to hear your kind words - we really value you sharing your thoughts. Thanks so much for the feedback!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Glasgow staff are amazing

The guys in the Glasgow store are lovely and always helpful. They are very patient and answer all questions thoroughly!

4 January 2026
Unprompted review
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Reply from Jessops - Glasgow

Dear Robyn,

Thanks so much for your feedback. Our Jessops Glasgow team really appreciate your kind words!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Helpful, friendly staff

I've been having issues uploading photos from my phone to online sites to create a photo calendar. I went into Jessops in Sauchiehall St, and was met by a lovely, welcoming team. I explained my issues and Lewis kindly helped me, and stayed with me the whole time to ensure my calendar was completed to my satisfaction (even asking me about boarders, styles, not something I would have considered). I would definitely recommend this store and staff

13 December 2025
Unprompted review
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Reply from Jessops - Glasgow

Dear Sarah,

Thanks so much for sharing your feedback - Lewis and the Glasgow Jessops team will be thrilled to hear your kind words!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Could not be more helpful

Apologies cant remember the lady's name who assisted me with my camera purchase. She gave me so much info about the camera and showed me how capable the model was. Gave lots of recommendations. Further assisted me with payment options. She has gone above and beyond I would say, smiling throughout the process. TO ADD I really love the camera and lens as she advised!

28 November 2025
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Reply from Jessops - Glasgow

Hello,

Thank you for your feedback.

Our Jessops Glasgow store will be thrilled to hear they were able to assist with their expert knowledge and friendly advice! We hope you continue to enjoy your new camera set up and continue to create new experiences and memories with it!

Kind regards,

The Jessops Customer Service Team

Rated 4 out of 5 stars

Friendly helpful staff who provided an…

Friendly helpful staff who provided an alternative product to my satisfaction

2 December 2025
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Reply from Jessops - Glasgow

Dear Jim,

Thanks so much for your feedback - our Jessops Glasgow team are thrilled they were able to provide their expertise to help with your purchase. We appreciate you sharing your kind words.

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Amazing Staff

Staff members were extremely knowledgeable and helpful and took the time to listen to what I wanted in a camera. They also ensured I tried the camera and lenses out before buying.
Would recommend this shop to anyone wanting to trade in or buy a camera.

30 November 2025
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Reply from Jessops - Glasgow

Dear Rhona,

Thank you for your feedback.

Our Jessops Glasgow store team will really appreciate your kind words - thanks for sharing and we're thrilled they were so helpful!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

10/10 service

Jack at the Glasgow Jessops store was very insightful, honest and helpful. He answered all my questions and let me test out the equipment. He gave me the best prices and overall gave me an excellent experience. Give my guy a raise.

30 November 2025
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Reply from Jessops - Glasgow

Dear Sami,

Thank you for your feedback.

We're thrilled Jack was so helpful - we really appreciate you sharing your lovely experience!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Jack thank you so much

Jack thank you so much . Went in today for a telephoto lens . Purchased a canon rf 100-400. . Wow wow . Can not emphasise enough this shop is fantastic . The store is filled with hands on equipment. And most all the people working here are so nice .. so helpful , patient and knowledgeable thanks again Jack

18 November 2025
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Reply from Jessops - Glasgow

Dear Stuart,

Thank you for your feedback.

We are glad to hear that your visit to our Jessops Glasgow store was met with excellent customer service and friendly, helpful advice. We do hope you enjoy your new Canon RF 100-400mm f/5.6-8 IS USM Lens and we hope to see you back in store soon!

Kind regards,

The Jessops Customer Service Team.

Rated 5 out of 5 stars

Looking for Sony XVE10K lenes

First visit to store
Met by Lewis, after I said wasn’t sure what needed he showed me some awesome lenses for my camera,
Great price too
And let mr try on my unit
Awesome
Thanks

9 November 2025
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Reply from Jessops - Glasgow

Dear Eric,

Thank you for your kind words.

It is fantastic to hear your first-hand experience at our Jessops Glasgow store - the team pride themselves on providing their expertise in a friendly and helpful way so they'll be thrilled that shone through on your visit. Thanks again for sharing your feedback and we hope you're enjoying your new lens!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

staff were all lovely

glasgow store staff were all lovely, very knowledgable and super friendly when I purchased my used camera this afternoon!

3 November 2025
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Reply from Jessops - Glasgow

Dear Livia,

Thanks so much for your feedback - we'll be sure to pass it onto our Glasgow team who will really appreciate it.

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Sales person was very helpful

Sales person was very helpful

28 September 2025
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Reply from Jessops - Glasgow

Dear Andrew,

Thank you for your feedback and support. I'll be sure to pass this onto our Jessops Glasgow team who will really appreciate it. We hope you're enjoying your new FZ55!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Purchasing a Sony A7CR

Very helpful and knowledgable advice; great value

4 October 2025
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Reply from Jessops - Glasgow

Dear Paul,

Thank you for your feedback, we really appreciate it. We hope you're enjoying your A7CR!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

A lovely shop worker giving advice

A lovely shop worker giving advice, time and knowledge.

21 August 2025
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Reply from Jessops - Glasgow

Dear Ann,

Thank you for your feedback.

We really appreciate the kind words and I'll be sure to pass it onto the Jessops Glasgow team. We hope you're having a great time creating new experiences with your new camera and binoculars!

Kind regards,

The Jessops Customer Service Team

Rated 5 out of 5 stars

Excellent Service

Excellent service and advice from staff.

17 September 2025
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Reply from Jessops - Glasgow

Dear John,

Thank you for the positive feedback, I'll be sure to pass it onto our Jessops Glasgow team who will be thrilled to hear they were so helpful in assisting you with your purchases.

Kind regards,

The Jessops Customer Service Team

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