Sales assistant was a somewhat clueless about the camera I ended up buying and was a bit condescending. Was also £100 out on the price when I asked how much it was - I almost walked away until I look... See more
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I ordered eclipse glasses as I had seen an article about the cheap Amazon ones not always protecting your eyes properly and I knew Jessops ones would be good. I was a bit worried in case they took lon... See more
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The shop staff were great! Knowledgeable, helpful. Good selection of items to see and feel in real life, rather than relying on pictures from the internet. We would have bought a couple of item... See more
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I ordered a lighting stand in the Shrewsbury shop on 3/6/26, expecting it to arrive in a couple of days. This morning I got a friendly phone call to let me know that my order was ready for collection.... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.4
Excellent
15K reviews
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Great Service
Jessops are a great company to deal with, they have excellent products and customer service. The service makes all the difference.
26 October 2026
Unprompted review
Reply from Jessops
Dear Mr Tilley,
Thanks so much for your feedback - we really appreciate you sharing your experience and we're so pleased it was such a positive one!
Kind regards,
The Jessops Customer Service Team
One of the worst online shopping…
One of the worst online shopping experiences I’ve ever had — completely unacceptable.
I placed an order with Jessops in May 2026 and spent months being told that delivery was delayed due to stock issues. Rather than resolving the situation or honouring the original agreement, Jessops eventually told me in October that I would have to pay more because the price had increased.
Essentially, after keeping me waiting for months, I was put in the position of either paying the increased price or having my order cancelled. I felt completely backed into a corner and reluctantly agreed to pay more simply because of the time I had already wasted waiting for the order.
This is an appalling way to treat a paying customer. Customers should not have to spend months chasing an order, only to be told that the price has gone up and they must pay more if they still want the product.
The complete lack of a satisfactory resolution has left me questioning Jessops’ approach to customer service and whether customers can trust the company to honour the orders they place.
I would strongly advise anyone considering ordering from Jessops online to think twice. My experience has been hugely frustrating, unnecessarily time-consuming and deeply disappointing. I expected a reputable retailer to honour its commitments, communicate properly and treat its customers fairly. Jessops has fallen well short of those expectations.
I will certainly think twice before ever ordering from Jessops again.
23 October 2026
Unprompted review
Reply from Jessops
Dear Tom,
To clarify, you made a pre-order for an item that was estimated to arrive in July -I would also like to clarify that we did not guarantee delivery by July. When placing a pre-order, we provide the most accurate estimates available based on the latest information from our suppliers. However, these remain estimates and can change due to circumstances outside our control. We also do not take payment at the point of pre-order. This means your funds were not tied up with Jessops while you waited, and you remained free to cancel your order and purchase the camera elsewhere should it become available from another retailer.
Unfortunately, due to increasing costs globally, the manufacturer of the product increased costs. We appreciate the frustration, however, the increase in cost has affected suppliers, retailers and customers across the board.
Pre-orders are inherently subject to variables because the product has not yet arrived with the retailer and availability and pricing can change during that period.
We are disappointed you feel that way however we are confident Jessops have acted correctly.
Kind regards,
The Jessops Customer Service Team
Staff at Jessops York Go outlet were…
Staff at Jessops York Go outlet were excellent; knowledgeable and helpful. The whole process of selling a digital camera has been extremely easy and quick with a great valuation and fast receipt of funds.
16 October 2026
Unprompted review
Poor experience
Poor experience, bought second hand flash who appeared faulty. Sent for inspection twice, each time was told there is nothing wrong and technicians can't replicate the fault I sent as video evidence. Asked for a video call so they can explain how I make this item work, they refused. Search for "faulty flash Jessops" on vimeo to see what Jessops sells as fully working items.
15 February 2026
Unprompted review
Reply from Jessops
Dear Anna,
We can see you initially purchased this used item in July 2024. In December, you contacted us to state the flash had been faulty since you had bought it, 5 months earlier.
The team organised a collection from your address to conduct an assessment of the fault however after extensive testing by our Inspections Team, no fault was found.
You then contacted us in February 2025 to state you were having issues with the flash again. Whilst the warranty for the flash expired in December 2024, as a gesture of goodwill, we collected the flash again and assessed it on the basis that if it was faulty, we would offer a refund despite being under no contractual obligation to do so. No fault was found after extensive testing again.
Unfortunately, as the warranty on this unit expired in December 2024 we are unable to assist any further at this point, almost 2 years on.
Kind regards,
The Jessops Customer Service Team
Excellent service staff at Jessops in…
Excellent service staff at Jessops in bath city centre was very helpful
26 June 2026
Unprompted review
Reply from Jessops
Dear Sarah,
Thank you for your feedback. We really value your support!
Kind regards,
The Jessops Customer Service Team
A very good offer
After making my initial enquiry and getting an offer, I posted my lens to Camera Jungle. The original offer was confirmed a week after posting. I accepted the offer and the money was in my bank the next day.
The whole process was easy and trouble free.
14 October 2026
Unprompted review
Fast honest service.
I got a quick quote for a lens and a camera and was skeptical they would match the criteria I rated them but they perfectly aligned. Responses were quick and I was happy with the price offered. I would recommend their service.
13 October 2026
Unprompted review
Take ya money and cant get items
Take ya money and cant get items. Complete joke of a company
Avoid
12 October 2026
Unprompted review
Reply from Jessops
Dear Ian,
Thank you for taking the time to share your feedback.
We completely understand your frustration and disappointment that we are unable to fulfil your order as originally expected, and we appreciate that this is not the outcome you were hoping for.
At the time of placing your order, the product was listed as ‘Available to order - awaiting stock’, indicating that we did not currently hold stock of the item and were awaiting further availability.
Unfortunately, DJI has since made the decision to discontinue production of the Neo Motion Fly More Combo. As the manufacturer is no longer producing this product, it is no longer available for us to re-stock as it won't be for any retailer, customer etc.
We appreciate that this is disappointing news, particularly when you have placed an order with the expectation of receiving the product. Our team therefore provided a number of alternative DJI products that remain in production and that we felt may be suitable for your needs. However, we fully respect your decision not to proceed with an alternative.
While the decision to discontinue a product is ultimately outside our control as a retailer, we recognise our responsibility to keep customers informed and provide the best possible options when circumstances change - we are confident the team have done so on this occasion. We pride ourselves on communicating such developments as promptly as possible and offering suitable alternatives.
We are pleased to see the team actioned your refund within 10 minutes of receiving your cancellation request.
Kind regards,
The Jessops Customer Service Team
They gave me a better and fair deal
They gave me a better and fair deal. It was a smooth transaction, no hassle, no delays.
2 October 2026
Unprompted review
Reply from Jessops
Dear Edette,
Thanks for sharing your feedback.
We are so pleased you found our service so efficient and easy to use!
Kind regards,
The Jessops Customer Service Team
Online customers services poor…
Online customers services communication is poor. I ordered a tripod online 21/9. I had been told it would be sent by DPD, email and PIN to confirm time of delivery and security etc. No emails from DPD. I chased what was happening on 24/9 as I had heard nothing from Jessops nor DPD. I tried telephoning the website says open from 8.30, they aren’t. I tried chat - advised it was being sent that day. Delivery company said they hadn’t received my details from Jessops in order for delivery time to be agreed, but Jessops said they had sent my details to them! In the end the order was cancelled due to the catalogue of errors. However, I rang the Sheffield store and they had one in stock and Henry from CS arranged this for the same price with the Sheffield manager. Store staff brilliant! However, this cost me half a day & £15 in fuel to fetch. Online customer service have refused any compensation - very disappointed, and I am still waiting for my money back! They have let the company down in my view, hence the 2 star review.
Re your reply - if your customer service team had sent out the parcel the day I ordered it and not four days later the ‘missed deliveries’ would not have occurred! Your cs team did not communicate to DPD as DPD did not have any of my details to contact me and I did not receive any emails to amend delivery times! Just a catalogue of errors which costed me extra in time and fuel to fetch the items myself!
I shall not use Jessops online again as I cannot trust your customer service. Oh, and change your website - it says your phone lines open at 8.30 when they told me it’s 9.30!
8 October 2026
Unprompted review
Reply from Jessops
Dear Helen,
Our website states our Customer Service team are available on email from 08:30 and available on the phone lines and live chat service from 09:30. We recognise how important response rates and helping our customers as quickly as possible so we are really pleased to see the team have responded to all of your emails within a couple of hours.
We can see DPD attempted delivery on 4 separate occasions and they have provided photo evidence of each delivery attempt. When you then requested to cancel the order, the team actioned your cancellation request within a few minutes of receiving it and notified you of that.
It is disappointing to hear of your feelings on your experience with our team as we do feel we have acted as professionally and as quickly as possible however we do appreciate your comments as we always value hearing first hand accounts of our customer's experiences.
Ultimately though, we are very pleased you were able to secure the order you were after!
Kind regards,
The Jessops Customer Service Team
Very poor experience
Good products, but ruined by DPD's appalling delivery service. Drivers fake delivery attempts, take pictures of the wrong houses as "proof" that you weren't in, and cancel deliveries at the last minute after you've waited in all day. Jessops needs to drop DPD.
7 October 2026
Unprompted review
Reply from Jessops
Dear David,
Thank you for your feedback - we really appreciate you sharing your comments as we are always looking for opportunities to improve our customer's experience and our partner's service.
The situation has been looked into, and your comments have been shared with the relevant teams. This serves as a learning opportunity for both ourselves and our courier as we continue to look for ways to improve our service and provide a better journey for our customers.
Kind regards,
The Jessops Customer Service Team
Lies and unhelpful customer services
Lies and unhelpful customer services.
Company allows for the pre-order of items to then be sent a re-authorisation payment link, once completed and confirmed the order only comes partially arrived. Told you "may get lucky" and get a later delivery date and that they would hold my already paid money in case of the chance the item eventually gets back in stock.
No accountability, no care, and just a direct mistreatment of customers and the buying process.
AVOID, use alternative retailers instead.
7 October 2026
Unprompted review
Reply from Jessops
Dear Ben,
Thank you for your feedback.
We are incredibly sorry for this situation and for any inconvenience caused. There was an error on our system which meant that whilst only one out of two units of your order were available, it pulled through to the team requesting payment re-authorisation as both units. Your order was not due to be fulfilled in this stock arrival - unfortunately a completely unforeseen system error occurred.
We really do appreciate your frustration however we can see when you spoke to the team they have advised we were doing everything we can to fulfil the order as soon as possible. We can't see anywhere where our agents stated 'you may get lucky' and we do not feel that reflects the communication of the efforts we are putting in to find a resolution to the issue.
If you do not wish to wait for the team to try and fulfil this order for you as soon as possible, you have the option to cancel and receive a refund. We can also refund your money whilst you wait however we would of course need to take a payment again once the order is ready to be dispatched.
Kind regards,
The Jessops Customer Service Team
Pete was an incredible help
Pete was an incredible help, gave me great insight as I asked what 3 kit lens I should bring in my travels. Ended up settling for a Sony 70-200 gmii. Couldn’t be happier. 5 stars.
4 October 2026
Unprompted review
Reply from Jessops
Dear Kestrel,
Thank you for your feedback.
We're so pleased you enjoyed a 5* experience with Pete and our Jessops Kingston team. We really appreciate you sharing your lovely comments!
Kind regards,
The Jessops Customer Service Team
Pete at Kingston was very helpful with…
Pete at Kingston was very helpful with printing for us, Alan D
2 October 2026
Unprompted review
Reply from Jessops
Dear Alan,
Thanks so much for your feedback. We really appreciate your kind words about Pete and our Jessops Kingston team!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Alan,
Thanks so much for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Not a very honest company now...
Not a very honest company. Bought a hard drive from them months ago that they kept telling me was coming direct from the supplier. Quick to take my money slow to ever - or in this case never - deliver. Eventually, after 2 or 3 months, they wrote saying it would now cost another £150 and they are trying to get hold of stock. Why Jessops? Just why? Why not simply say 'out of stock' or 'item no longer stocked' instead of taking customer's money and stringing them along for months? I eventually just asked for a refund and bought it elsewhere, I found 3 other places that had them IN STOCK and were selling them cheaper than Jessops. In my reply I said that Jessops should recognise what they've done and offer a goodwill gesture, in return for showing faith that I'd waited for months. Guess what, the sales guys totally ignored my point, so I replied to his reply, and guess what? He then ignored my entire email and never replied. lol What a s*** service from Jessops. Won't be using them again while there are much better options around. Sad they've gone down the toilet like this.
22 September 2026
Unprompted review
Reply from Jessops
Dear Graham,
Thank you for your feedback - we sincerely apologise for your experience.
Unfortunately, due to the significant global constraint of SSDs, there have been rapid increases in the market price which unfortunately has a knock-on effect on suppliers, retailers and customers across the market.
Whilst the price is £250.00 more due to the market increase, we can see you were offered the unit for £110,00 extra, with Jessops taking on the other £140.00 as a loss.
Despite the offer of a £140,00 reduction by Jessops, we completely understand the frustration of the situation and the reason you decided not to proceed. Ultimately, we are pleased you were able to secure the product at the best price possible in this instance.
Kind regards,
The Jessops Customer Service Team
Easy purchase
Easy purchase, friendly informed and patient, made my purchase a pleasure
28 September 2026
Unprompted review
Reply from Jessops
Dear Nora,
Thank you so much for your feedback - we are delighted to hear you had such an enjoyable customer experience with our Jessops team.
We hope to welcome you back in the future!
Kind regards,
The Jessops Customer Service Team
Great service and going beyond the norm…
Great service and going beyond the norm with expertise paying off in the final product . Brilliant. Thankyou Pete in the Kingston store 78/78
22 September 2026
Unprompted review
Reply from Jessops
Dear Dave,
Thanks so much for your feedback. We're so pleased you enjoyed your experience at our Jessops Kingston store and we really appreciate your kind words about the team and Pete!
Kind regards,
The Jessops Customer Service Team
Jessops store in Kingston Upon Thames…
Jessops store in Kingston Upon Thames have the best staff, so helpful and knowledgeable about the camera equipment they sell. After going through several cameras in store looking for the next right camera for me to have a go with I settled on the Z6III with a new large lens, it was an expensive spend so I wanted it to be the right camera no regrets and one of the shops staff 'Mas' helped me to make the right choice, thanks Mas for all your help. Thanks also to Rory too who took over with the final on order items on Mas's day off, what a great team Jessops has at the Kingston branch. I had the camera arrive in store within a couple days so yesterday I went out for the first time to use the camera and I wasn't disappointed with the results.
19 September 2026
Unprompted review
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