Jessops Reviews 

One of the worst online shopping experiences I’ve ever had — completely unacceptable.

I placed an order with Jessops in May 2026 and spent months being told that delivery was delayed due to stock issues. Rather than resolving the situation or honouring the original agreement, Jessops eventually told me in October that I would have to pay more because the price had increased.

Essentially, after keeping me waiting for months, I was put in the position of either paying the increased price or having my order cancelled. I felt completely backed into a corner and reluctantly agreed to pay more simply because of the time I had already wasted waiting for the order.

This is an appalling way to treat a paying customer. Customers should not have to spend months chasing an order, only to be told that the price has gone up and they must pay more if they still want the product.

The complete lack of a satisfactory resolution has left me questioning Jessops’ approach to customer service and whether customers can trust the company to honour the orders they place.

I would strongly advise anyone considering ordering from Jessops online to think twice. My experience has been hugely frustrating, unnecessarily time-consuming and deeply disappointing. I expected a reputable retailer to honour its commitments, communicate properly and treat its customers fairly. Jessops has fallen well short of those expectations.

I will certainly think twice before ever ordering from Jessops again.

Staff at Jessops York Go outlet were excellent; knowledgeable and helpful. The whole process of selling a digital camera has been extremely easy and quick with a great valuation and fast receipt of funds.

Poor experience, bought second hand flash who appeared faulty. Sent for inspection twice, each time was told there is nothing wrong and technicians can't replicate the fault I sent as video evidence. Asked for a video call so they can explain how I make this item work, they refused. Search for "faulty flash Jessops" on vimeo to see what Jessops sells as fully working items.

Excellent service staff at Jessops in bath city centre was very helpful

After making my initial enquiry and getting an offer, I posted my lens to Camera Jungle. The original offer was confirmed a week after posting. I accepted the offer and the money was in my bank the next day.

The whole process was easy and trouble free.

Slow delivery. Why can't they have what they advertise in store

I got a quick quote for a lens and a camera and was skeptical they would match the criteria I rated them but they perfectly aligned. Responses were quick and I was happy with the price offered. I would recommend their service.

Take ya money and cant get items. Complete joke of a company
Avoid

They gave me a better and fair deal. It was a smooth transaction, no hassle, no delays.

Online customers services communication is poor. I ordered a tripod online 21/9. I had been told it would be sent by DPD, email and PIN to confirm time of delivery and security etc. No emails from DPD. I chased what was happening on 24/9 as I had heard nothing from Jessops nor DPD. I tried telephoning the website says open from 8.30, they aren’t. I tried chat - advised it was being sent that day. Delivery company said they hadn’t received my details from Jessops in order for delivery time to be agreed, but Jessops said they had sent my details to them! In the end the order was cancelled due to the catalogue of errors. However, I rang the Sheffield store and they had one in stock and Henry from CS arranged this for the same price with the Sheffield manager. Store staff brilliant! However, this cost me half a day & £15 in fuel to fetch. Online customer service have refused any compensation - very disappointed, and I am still waiting for my money back! They have let the company down in my view, hence the 2 star review.

Re your reply - if your customer service team had sent out the parcel the day I ordered it and not four days later the ‘missed deliveries’ would not have occurred! Your cs team did not communicate to DPD as DPD did not have any of my details to contact me and I did not receive any emails to amend delivery times! Just a catalogue of errors which costed me extra in time and fuel to fetch the items myself!
I shall not use Jessops online again as I cannot trust your customer service. Oh, and change your website - it says your phone lines open at 8.30 when they told me it’s 9.30!

Good products, but ruined by DPD's appalling delivery service. Drivers fake delivery attempts, take pictures of the wrong houses as "proof" that you weren't in, and cancel deliveries at the last minute after you've waited in all day. Jessops needs to drop DPD.

Lies and unhelpful customer services.

Company allows for the pre-order of items to then be sent a re-authorisation payment link, once completed and confirmed the order only comes partially arrived. Told you "may get lucky" and get a later delivery date and that they would hold my already paid money in case of the chance the item eventually gets back in stock.

No accountability, no care, and just a direct mistreatment of customers and the buying process.

AVOID, use alternative retailers instead.

Pete was an incredible help, gave me great insight as I asked what 3 kit lens I should bring in my travels. Ended up settling for a Sony 70-200 gmii. Couldn’t be happier. 5 stars.

Pete at Kingston was very helpful with printing for us, Alan D

there are always very helpful

Not a very honest company. Bought a hard drive from them months ago that they kept telling me was coming direct from the supplier. Quick to take my money slow to ever - or in this case never - deliver. Eventually, after 2 or 3 months, they wrote saying it would now cost another £150 and they are trying to get hold of stock. Why Jessops? Just why? Why not simply say 'out of stock' or 'item no longer stocked' instead of taking customer's money and stringing them along for months? I eventually just asked for a refund and bought it elsewhere, I found 3 other places that had them IN STOCK and were selling them cheaper than Jessops. In my reply I said that Jessops should recognise what they've done and offer a goodwill gesture, in return for showing faith that I'd waited for months. Guess what, the sales guys totally ignored my point, so I replied to his reply, and guess what? He then ignored my entire email and never replied. lol What a s*** service from Jessops. Won't be using them again while there are much better options around. Sad they've gone down the toilet like this.

Easy purchase, friendly informed and patient, made my purchase a pleasure

Great service and going beyond the norm with expertise paying off in the final product . Brilliant. Thankyou Pete in the Kingston store 78/78

Jessops store in Kingston Upon Thames have the best staff, so helpful and knowledgeable about the camera equipment they sell. After going through several cameras in store looking for the next right camera for me to have a go with I settled on the Z6III with a new large lens, it was an expensive spend so I wanted it to be the right camera no regrets and one of the shops staff 'Mas' helped me to make the right choice, thanks Mas for all your help. Thanks also to Rory too who took over with the final on order items on Mas's day off, what a great team Jessops has at the Kingston branch. I had the camera arrive in store within a couple days so yesterday I went out for the first time to use the camera and I wasn't disappointed with the results.

Jessops are a waste of space…seriously let me down…no information from them had to keep chasing them and ended up cancelling order and getting a refund…will never use them again