I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Review summary
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Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
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The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
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I just want to sincerely thank Pete and Pranav from the Oxford Street branch for all their help in setting up my Canon R6 Mark II. They were incredibly patient and supportive, and I truly appreciate t... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
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Re-sold my unused lens - easy process
Easy process to resell and unused unneeded lens. All worked well and smoothly thanks.
3 April 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We're happy to hear that the process of reselling your lens was easy and smooth. We really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Shrewsbury Store
Shrewsbury Store - Went into the store with a problem with a camera that had been repaired by Jessops.
Despite being very busy, Michael looked into the matter very calmly, and called the service centre. The service centre agent guided Michael through a way of correcting the problem (the Service Centre had failed to take the cameral out of 'Service Mode.'
I wish to record the fact that Michael provided outstanding service and was very polite and understanding from the outset.
Michael should be given an award or recompense by the Management!
21 April 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We really value your kind words on Michael at our Jessops Shrewsbury store! We pride ourselves on providing a high level of customer service so we're thrilled to hear how helpful he was. He will really appreciate you sharing your experience.
Kind regards,
The Jessops Customer Service Team
All but impossible to use their…
UPDATE: 21/4/26
Jessops have replied and made the standard response. This indicates they havent actually read my comments. I did not get rejected by Klarna. I rejected them owing to excessive information gathering.
End of update
All but impossible to use their Interest
free offer with Klarna. They want way, way too much information. Ridiculouse. I am an existing customer with both Jessops and Klarna and still they wanted a payment up front. Connection to my bank account for 30 days!!!? and passport and selfie. They may want more but I stopped at that point.
19 April 2026
Unprompted review
Reply from Jessops
Dear Lawrence,
Thank you for your feedback - we appreciate your comments on using Klarna. We partner with Klarna to give our customers more financial flexibility however Jessops do not have control over the checks and regulations required to enter into a financial agreement with Klarna.
We hope we can continue to assist you in the future.
Kind regards,
The Jessops Customer Service Team
The assistant went the extra mile
The assistant went the extra mile in identifying suitable cameras for myself and my wife. One wasn't in stock at the shop and expected that I would have to order it online but when she found out they could do it for us the process was completed. The courier company confirmed they had been instructed almost by return. Great service.
17 April 2026
Reply from Jessops
Dear Richard,
Thank you for your feedback.
Our Jessops Glasgow team really appreciate your kind words. We all hope you are enjoying your new Panasonic Lumix TZ99!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Rojan,
Thanks so much for your feedback and sharing your 5* experience with our Jessops London Oxford Street team!
Kind regards,
The Jessops Customer Service Team
Amazing service
Amazing service. I ordered the films on a Friday afternoon, & they arrived the next morning. Less than 24 hours from order to delivery, & on a Saturday no less! At no extra charge! Unbelievable. My late father-in-law was a professional photographer, & he always used Jessops, saying their customer service was fantastic. Looks like things haven't changed, & as my child takes up the family tradition of film photography, another generation gets to experience the joy of Jessops. Thanks guys.
18 April 2026
Reply from Jessops
Dear Jo,
Thanks so much for sharing your feedback.
It's wonderful to know that our service continues to meet the high standards associated with us. Thank you for sharing your positive experience and for your family's continued trust in us.
Kind regards,
The Jessops Customer Service Team
Beyond Excellent
The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a firmware update and cleaning/checking. There was no additional charge beyond the deposit. I cannot praise the team there enough. Excellent!
11 April 2026
Reply from Jessops
Dear Nicholas,
Thank you for your feedback.
Our Jessops York Team will be so pleased to hear you enjoyed such an excellent customer experience with them. We really value you sharing your lovely words - thank you for your support!
Kind regards,
The Jessops Customer Service Team
I nipped into the store as I’m looking for a mirrorless camera
I nipped into the store as I’m looking to upgrade my camera and I was a bit unsure if I wanted to go ahead and purchase a mirrorless camera and I met a lovely lady called Jo and the service she offered was superb. She really went in to great detail of why it was better option. She even let have a look of the equipment that I wanted to be sure that is what I wanted. Her knowledge and her kindness was absolutely wonderful. She talked me through the steps of how to go on purchasing and trading my old camera in. Honestly 10/10 service. Will be going back and making that purchase
10 April 2026
Unprompted review
Reply from Jessops
Dear Shannen,
Thank you for your feedback.
We really appreciate you sharing your positive experience with Jessops. We'll be sure to pass on your kind words to Jo and our Jessops Sheffield Meadowhall team who will be thrilled to hear them.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Alan,
Thanks so much for sharing your lovely comments and support. We hope you're enjoying your new Fujifilm setup with the X-H2!
Kind regards,
The Jessops Customer Service Team
Salesman was excellent
10 April 2026
Reply from Jessops
Dear Kim,
Thanks so much for your feedback. We really hope you are enjoying creating new memories with your binoculars!
Kind regards.
The Jessops Customer Service Team
Reply from Jessops
Dear Richard,
Thank you for your feedback, we really appreciate you sharing your experience at our Jessops London Oxford Street store!
We hope to welcome you back in the future.
Kind regards,
The Jessops Customer Service Team
Poor service
Poor service. No email received following passport photos. Left 3 separate voicemails with no response. Contacted their customer service who had been in touch with the store and informed that i had to go back to the store for my email. I visited the store to be told all information in any email is already on the photo and should have been told this. I finally got my email. No apology for my time wasted. I'm disappointed at lack of acknowledement and apalling care and service. After using this store several times i will would avoid and never use again.
4 April 2026
Unprompted review
Reply from Jessops
Dear Ash,
Thank you for your feedback, we really value you sharing your experience and we sincerely apologise for issue.
There was a mix up between our CS team and our Leeds store team as they were right, you were able to use the printed version you were given to apply for your passport with the digital code provided. This was an honest mistake by our CS team however we completely understand the inconvenience and frustration caused by this.
As an apology and recognition of the error, we have refunded 50% of your order.
Kind regards,
The Jessops Customer Service Team
Excellent quality binoculars for a…
Excellent quality binoculars for a great price. Quick and efficient delivery.
28 March 2026
Reply from Jessops
Hello,
Thanks so much for your feedback, we really appreciate you sharing your experience and support!
Kind regards,
The Jessops Customer Service Team
Knowledgeable friendly staff with great…
Knowledgeable friendly staff with great product knowledge.
1 April 2026
Reply from Jessops
Dear David,
Thank you for your feedback.
We will be sure to pass on your lovely words to our Jessops York team who will really appreciate it!
Kind regards,
The Jessops Customer Service Team
Really helpful staf in Jessoos Oxford St
Really helpful and knowledgeable staff in the Oxford St branch
6 March 2026
Reply from Jessops
Dear John,
Thank you for your feedback, we'll be sure to pass on your kind comments to our London Oxford Street team who will really appreciate it!
Kind regards,
The Jessops Customer Service Team
Got the exact quote and the review did…
Got the exact quote and the review did not take long. I would recommend trading your camera with Jessop. I had a pleasant experience at the Oxford st branch
31 March 2026
Unprompted review
Reply from Jessops
Dear Sara,
Thank you for your feedback.
We're delighted to hear that you had a pleasant experience at the Jessops London Oxford Street branch and that you were satisfied with the quote and speed of the review. We appreciate your recommendation!
Kind regards,
The Jessops Customer Service Team
Generally good communication throughout…
Generally good communication throughout the process. Although very slow processing, still very worth the wait.
31 March 2026
Unprompted review
Reply from Jessops
Hello,
Thanks so much for your feedback, we're thrilled you enjoyed our 5* service!
Kind regards,
The Jessops Customer Service Team
Easy to order
25 March 2026
Reply from Jessops
Dear Tony,
Thanks so much for your feedback.
We're delighted you enjoyed an easy customer experience and we hope you're enjoying your new binoculars!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Sharon,
Thanks so much for sharing your experience, we're so pleased you are enjoying your new binoculars!
Kind regards,
The Jessops Customer Service Team
Communication was good if any questions…
Communication was good if any questions etc
Bought item after sale ended but they hounered sale price and even refunded difference quite promptly
As I was too busy working i didn't have time to buy sale item on time so all in all very happy with my purchase
19 March 2026
Unprompted review
Reply from Jessops
Dear Peter,
Thank you for your feedback.
We're so pleased to hear that our communication met your needs and that you were pleased with your purchase. We appreciate you taking the time to share your positive experience with us!
Kind regards,
The Jessops Customer Service Team
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