I found an old camera at home, and it still had the film in it. I popped into the Meadowhall store where Charlie kindly removed the film and sent it off for it to be developed. He was professional, fr... See more
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Nikon Travelite binoculars. Wanted for an outing the weekend - so expected tall order to order on Friday and get by Sunday. Jessops' price was lowest and website said if ordered by 4pm on Friday I c... See more
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The two people I dealt with at Jessops York were friendly and helpful. I paid my deposit and the lens was sent for checking and servicing. The lens was returned within a week fully operational after a... See more
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I just want to sincerely thank Pete and Pranav from the Oxford Street branch for all their help in setting up my Canon R6 Mark II. They were incredibly patient and supportive, and I truly appreciate t... See more
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Company details
About Jessops
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
Head Office, Network House, Globe Park, , SL7 1EY, Marlow, United Kingdom
- cs@jessops.com
- www.jessops.com
4.6
Excellent
15K reviews
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don't trust the estimated arrival date at all!!!
I ordered an x100vi fujifilm form jessop, a fake estimation about the dispatched date! And after two months, they just extended the date of arrival! without any explanation, and when I told that to customer support, they just told me that you can cancel your order! I bought it from another shop, and it has been delivered now!
8 March 2026
Unprompted review
Reply from Jessops
Hello Mohi,
Thank you for your feedback.
We have requested your order information so we can investigate the situation further however unfortunately you have not responded.
We always provide accurate and honest estimates for pre-orders however on rare occasions, delays do occur. The X100VI is an incredibly in demand camera and there is very limited stock coming into the UK. We always upfront about pre-order estimates to our customers and whilst our estimates are accurate timeframes provided by our manufacturers in real time, they are estimates and not guarantees.
We are sorry for any inconvenience caused by the delays with Fujifilm.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Rajesh,
Thank you for your feedback - we really value your support. We're so pleased you enjoyed a 5* experience!
Kind regards,
The Jessops Customer Service Team
Ordered a £3000 camera body and the…
Ordered a £3000 camera body and the order moved to processed but then nothing happened with it. Got on the 'live chat' support function and was basically stonewalled but a very rude and unhelpful person who just kept repeating ‘it’s within our standard delivery’. Actually, I’d contacted them to find out if anything had gone wrong because according to what I’d read ‘Processed’ meant the order had been fulfilled and I don’t have it. If what he’s saying is right, and it is delivered middle of next week, then somehow along the way 3 to 5 days standard deliver has morphed into 9 days. Didn’t take them 9 days to take the money of course. They took that straight away. To be honest though, the person I dealt with didn’t look into it. They just kept repeating the same phrase without offering any reassurance that my £3000 camera hadn’t gone astray.
UPDATE FOLLOWING JESSOP'S RESPONSE:
Again, I was not asking about delivery times. I was asking for some sort of clarification as the status of the order indicated that the order had been fulfilled, suggesting that the item had gone astray. My point was that no matter how I tried to phrase this, the agent just kept stonewalling with a stock phrase about deliver time without looking into it.
28 April 2026
Unprompted review
Reply from Jessops
Dear Philip,
Thank you for your feedback.
Our standard delivery times are 3-5 working days - we're delighted to see you received your parcel today, on the 4th working day after your order.
The conversation on live chat confirmed the above - that you were due to receive your order either today or tomorrow (on the 4th or 5th working day) however we apologise if that was not absolutely clear.
We hope you enjoy your new A7R V!
Kind regards,
The Jessops Customer Service Team
BAD CUSTOMER SERVICE
Ordered for click and collect was told it be ready in 30 mins. Didn’t receive an email. Went into store had to re buy the item. Contacted customer service to be told that that don’t know when they can issue a refund.
Proper scammers
30 April 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback and providing your order details.
We aim for click and collect orders to be available within 30 minutes however we are clear in our email confirmation that we will let you know via email once the order is ready.
We can see that on the day you went into store, our systems were unfortunately down which is why the team relayed that they did not have an exact timeframe on when the refund would be processed but it would be done as soon as we could. We can see the team followed through with that because within minutes of the systems being up and running later that day, your refund was processed.
Kind regards,
The Jessops Customer Service Team
Exceptional customer service
I ordered a workshop from the Jessops website. It was just what I was looking for. When I had to contact customer service to add another person Pete was very helpful and got back to me really quickly. But perhaps more impressively he came back to me again to check that I had received my confirmation and if I needed further help. I was exceptionally impressed by the personalised customer service. Thank you Jessops.
28 April 2026
Unprompted review
Reply from Jessops
Dear Fiona,
Thank you for your feedback.
We're so pleased you enjoyed such a fantastic customer experience with Pete and team - we'll be sure to pass on your lovely words.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Debra,
Thanks so much for your feedback. We really appreciate you sharing your support!
Kind regards,
The Jessops Customer Service Team
The individual from whom I acquired my…
The individual from whom I acquired my camera was exceptionally helpful.
16 November 2025
Reply from Jessops
Hi Cisco,
Thank you for your feedback. We really appreciate you sharing your experience at our Jessops London Oxford Street store!
We hope you're enjoying your new Canon EOS R10!
Kind regards,
The Jessops Customer Service Team
Great communication
Great communication, fast response time! Good delivery service. Highly recommended!
28 April 2026
Unprompted review
Reply from Jessops
Dear Attila,
Thank you for your feedback.
We're delighted to hear you enjoyed a 5* experience with Jessops. We really appreciate you sharing your lovely comments!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Hello,
Thank you for your feedback - we really value your support and we're so pleased you enjoyed our speedy service!
Kind regards,
The Jessops Customer Service Team
Excellent service
Excellent service, couldn't be easier selling used camera gear.
24 April 2026
Unprompted review
Reply from Jessops
Dear Steve,
Thanks so much for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Extremely Helpful Customer service
Benjamin was extremely helpful and advised me on the camera that would best suit my needs.
24 April 2026
Reply from Jessops
Dear Iain,
Thank you for your feedback.
We're delighted to hear you enjoyed a positive experience at our Jessops Leeds store. We'll be sure to pass on your lovely comments to the team and Benjamin!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Dear Akin,
Thanks so much for your feedback, we really appreciate it!
Kind regards,
The Jessops Customer Service Team
Awesome service
First thing, the used products price is usually heavly discounted, the other camera shopping site like mpb, wex sell the used camera for higher prices based on the market, I bought fujifilm X-E4 which was 550 pounds and was in a very good condition. Second, the support was very good, I made a mistake and ordered the standard delivery, and even after 3 days, after I explained that I would be needing it this weekend for a work, they immediately changed the delivery date to tomorrow. The support guy named Henry was so understanding and patient. I would recommend Jessops to anyone and everyone just for their good service and discounts.
24 April 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We really appreciate your kind words and we're so pleased you enjoyed a 5* experience all the way through your order.
We hope you're enjoying the X-E4!
Kind regards,
The Jessops Customer Service Team
TIME WASTED! Avoid to selling at Jessops
Avoid to selling at Jessops. TIME WASTED.
I have sent a Fujifilm GF lens to Jessops for sale. The lens was in mint condition (I just used twice). I have taken plenty of picture before sent out. They received the items and told me they are unable to accept the item due to fungus and missing lens bag??? There are no options to include the lens bag when you submit the form. And I am 100% sure the lens is mint without fungus.
I have replied their email asking for the proof of the fungus but they never get back to me. They keep my item over ONE WEEK without any updates. Also, returned my item in a POOR THIN cardboard box WITHOUT any fragile labels.
To be honest I don't think they care about my item. Totally awful experience with them and time wasted. If you are looking for selling, don't waste your time.
14 April 2026
Unprompted review
Reply from Jessops
Dear Mr Pang,
Thank you for your feedback.
We completely understand that it can be disappointing when your equipment is assessed and it does not meet your expectations on the condition and price.
As a business, we hope that we receive equipment that is in good condition and can be sold on however we also have a responsibility to our customers to complete a thorough and detailed inspection of equipment to ensure the units we are selling will be long lasting and pass the industry standards. We are sorry for any inconvenience caused.
We really appreciate the feedback on the wait time and packaging and we are reviewing the case internally as we are always looking for opportunities to improve our customer experience.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops
Hi Michael,
Thank you for your feedback - we're so pleased you enjoyed your experience with Jessops and we really appreciate your support.
Kind regards,
The Jessops Customer Service Team
Great service and knowledgeable staff…
Great service and knowledgeable staff once again. Second camera brought from Jessops and both times was fantastic.
20 February 2026
Reply from Jessops
Dear Neil,
Thank you for your feedback.
We're so happy to hear that you consistently receive great service and helpful assistance from our team. Thank you for your continued support and positive feedback!
We hope you're enjoying the Canon EOS R5 Mark II!
Kind regards,
The Jessops Customer Service Team
Ordered a camera said it was in stock
Ordered a camera said it was in stock, never got any emails about it so emailed them asking when I would receive, they said they wouldn’t have it in stock until August (this was March) . So I cancelled my order since I needed it for June. They said I would get a full refund, it’s now been 3 weeks and still haven’t received a refund .
23 April 2026
Unprompted review
Reply from Jessops
***updated reply as we have now located your order***
Dear Ellie,
Thank you for your feedback.
When you placed your order, the status on our website showed the product as 'available to order, awaiting stock' and also showed 'Next shipment expected August 2026' on the product page. We understand this may have been frustrating information to hear if it was missed when placing the order however we will always do our best to ensure customers understand the timeframes associated with pre-orders.
Jessops only capture payment once an order is ready to be dispatched and as this order was cancelled whilst it was in pre-order status, there was no money to be refunded as we had not taken any money. We can see that you contacted our customer service team to raise the question of the refund and they came back to you within 12 hours to confirm that no refund would show due to no money being captured previously.
Kind regards,
The Jessops Customer Service Team
Easy to find item required and…
Easy to find item required and straightforward order and delivery.
17 April 2026
Reply from Jessops
Dear Julian,
Thank you so much for sharing your positive experience, we really appreciate it!
Kind regards,
The Jessops Customer Service Team
Great service!
I decided that I didn’t need a particular camera and lens. I contacted Jessops and was offered a good price for both. Friendly service and prompt response from the team,
9 April 2026
Unprompted review
Reply from Jessops
Dear William,
Thank you for your feedback.
We're delighted to hear that you had a positive experience selling your camera and lens. We appreciate your kind words regarding our trade-in team's friendly service and prompt responses.
Kind regards,
The Jessops Customer Service Team
Re-sold my unused lens - easy process
Easy process to resell and unused unneeded lens. All worked well and smoothly thanks.
3 April 2026
Unprompted review
Reply from Jessops
Hello,
Thank you for your feedback.
We're happy to hear that the process of reselling your lens was easy and smooth. We really appreciate your support!
Kind regards,
The Jessops Customer Service Team
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