HiQ Tyres & Autocare Reviews 

13,403
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and efficient service, noting that repairs, tyre replacements, and general maintenance are always handled quickly and professionally. People consistently appreciate the reasonable and competitive prices, alongside transparent communication, honest advice, and friendly guidance provided throughout the entire experience. Some reviewers were not happy with occasional delays, extended waiting times, and communication breakdowns during particularly busy periods at the branch. A few consumers also mentioned experiencing unexpected mechanical issues, persistent warning lights, or accidental vehicle damage after their service was completed.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the quick, efficient, and reasonably... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful, friendly, and... See more

Price

Consumers find price to be positive, frequently highlighting reasonable and competitive costs for services.... See more

Customer service

People report positive experiences with customer service, highlighting prompt, helpful, and professional... See more

Product

Users describe ambiguous interactions with product, reflecting a mix of satisfaction and severe complaints.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

I’ve been to Lancaster HiQ a few times now, and every experience has been great. The staff are always kind, efficient, and professional. A special thanks to **Matt**, who was incredibly helpful... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied

Rated 5 out of 5 stars

We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check o... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(13,403)

2,642 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vey pleased with the service i received…

Vey pleased with the service i received when i had a flat tyre. Mick did an excellent job replacing & balancing the tyre and providing helpful tips and advice. The car was not in a driveable condition so (for a very reasonable call out fee) the work was carried out in my workplace car park. Recommened.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your kind words Dominic! We're delighted to hear that we could assist you with your flat tyre and that the work carried out in your workplace car park was to your satisfaction. We appreciate your recommendation.

Rated 5 out of 5 stars

Brilliant service from the team.

Brilliant service from the team.
My car was due its service then an amber light came on my car they managed to sort it out straight away.
My husband and I always go to the garage.

10 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your feedback Hayley! We're so glad to hear that you consistently receive brilliant service from our team. We appreciate your loyalty and are happy we could sort out the amber light issue straight away for you.

Rated 5 out of 5 stars

If been using this garage for quite a…

If been using this garage for quite a few years and that's why I continue. Professional throughout curtios and trustworthy and very communative . That's why I recommend.

15 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We truly appreciate you taking the time to share your positive experience with us Tony and thank you for recommending us! It's wonderful to hear that you've consistently found our team to be professional, courteous, trustworthy, and communicative over the years.

Rated 5 out of 5 stars

Super helpful and friendly as usual 🤩…

Super helpful and friendly as usual 🤩 It is so good to know I will get the best advice- decent prices and efficient service. They are the best.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your wonderful review Emma! We're so happy to hear that you consistently receive the best advice, decent prices, and efficient service from our team.

Rated 5 out of 5 stars

The service at HiQ was exemplary.

The service at HiQ was exemplary.

They took the time to explain all of the work they had done in detail and were extremely thorough. Not knowing much about cars has left me vulnerable before; here I felt properly taken care of. Compared to a recent experience at Halfords, HiQ Stratford were streets ahead. The price was excellent for the work done, and the air con recharge has been a godsend in this weather. They went above and beyond.

This is the best experience I have ever had at a mechanics.

6 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We're so pleased to hear that you had such a positive experience with us Claire! It's wonderful to know that our team took the time to explain everything clearly and that you felt well looked after. We're especially glad the air con recharge is helping in this weather and that you found our pricing excellent.

Rated 5 out of 5 stars

Great same day service

Great same day service, very friendly, this is a return visit due to previous experience, Mike fitted the new tyre.
Definitely recommend. Women on their own are looked after really well.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for your excellent review! We're so pleased to hear that you received friendly, same-day service and felt well looked after. We appreciate your recommendation!

Rated 5 out of 5 stars

Friendly knowledgeable staff who really…

Friendly knowledgeable staff who really look after my car (and have been doing so for years)

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for leaving a review and it's great to hear you have been returning over the years!

Rated 5 out of 5 stars

Really approachable and helpful

Really approachable and helpful. Did everything they could to help with my aircon issues. Will definitely use again. Thank you.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your wonderful review Neil! We're so pleased to hear that we could help with your air conditioning issues and that you found our team approachable and helpful. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

I highly recommend this garage and the…

I highly recommend this garage and the mechanics. Always so helpful and professional, I completely trust their advice and they always go out of the way to do the job as quickly, efficiently and cost effective as possible. Very friendly team and I wouldn’t go anywhere else.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving a review Katy! We're so pleased to hear that you completely trust our advice and that our team is always helpful and professional. It's great to know we go out of our way to do the job quickly, efficiently, and cost-effectively.

Rated 5 out of 5 stars

Dropped off car for MOT first thing

Dropped off car for MOT first thing, ready within 2hrs, perfect service, courteous and helpful staff, all in all an excellent experience all round.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for your fantastic review Chris! We're so pleased to hear that your MOT was completed quickly and that you found our staff courteous and helpful.

Rated 5 out of 5 stars

Quality service but not costly

went there 3 times for car servicing, mot, tyre change, wheel alignment. Very professional, friendly, quality service but not costly. I'll go there again for next servicing of my car...

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Mohammad, thank you for taking the time to write a review. We're so pleased to hear about your positive experiences with us for your car servicing, MOT, tyre changes, and wheel alignment. It's great to know you found our service professional, friendly, and good value. We look forward to seeing you again!

Rated 5 out of 5 stars

Seamless

Seamless, easy and very professional service rendered.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Temi, thank you for leaving such positive feedback!

Rated 5 out of 5 stars

Excellent

Once again, excellent service. Friendly, helpful and very knowledgeable, with great communication throughout. They kept me informed, explained everything clearly and made the whole process straightforward.
Colin, as always, went above and beyond to help.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi James, thank you for the excellent review! As usual, we are always glad to help and will be glad to assist any time with any future work your vehicle may need.

Rated 1 out of 5 stars

Booked appointment for 2 new tyres

Booked appointment for 2 new tyres. Turned up on the day and initially told it would be just over 1 hour. After half hour was then told that they did not have my tyres that I ordered. To top it off they didn’t have any other tyres in stock. Wasted visit and a wasted day off from work.

14 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Craig,

Thank you for your feedback.

Customer service is important to us at HiQ. In order for us to look into this matter further, please email us at customerservice@hiqtyresandautocare.co.uk with your full name, contact information, vehicle registration and any additional details about your experience. We will be glad to investigate this.

Kind Regards, HiQ Team

Rated 5 out of 5 stars

Professional Company.

At last I have found a professional company. Lost count over the years of having tyres fitted and finding that the wheel nuts have been done up with an air gun and not correctly torqued up.
As usual I got the wife's car home and checked the wheel torque settings!!
Bingo, they were all correct. Thank you guys.
Had 4 tyres fitted to my own car last year and these guys had also torqued them up correctly then as well so obviously the norm for them.
For those who don't know,it is very important that wheel nuts be done up correctly to avoid damage to the fixings and potential loss.
10 out of 10 HiQ.

12 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for leaving us this fantastic review. We are always glad to provide a helpful and knowledgable service.

Rated 5 out of 5 stars

Fixed my engine light issue…

Managed to fix my engine light issue after visiting previous garages who's answer was to reset the code or change the wrong parts. Happy with the price paid and can now relax over an issue that has lasted a year! Cheers Mark!

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Robert, thank you for taking the time to leave us this great review. We were glad to be able to help!

Rated 5 out of 5 stars

Hayden the Holiday Hero!

We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check ourselves at the garage.
Hayden the Holiday Hero came to our rescue and checked all the tyres and sorted the car out! He even tolerated our nosey dog trying to supervise out of the window. Our holiday is saved!

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Lizzie, thank you for taking the time to leave us this excellent review. We were glad to be able to get you back on the road as quickly and as safely as possible.

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful. Good job and good price.
Will use again.

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the great review Richard. We look forward to seeing you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look