HiQ Tyres & Autocare Reviews 

13,408
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,641 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful staff and efficient service provided during routine maintenance and repairs. Consumers frequently note the fair pricing, welcoming atmosphere, and thorough explanations given by the technicians. Many people feel secure knowing they receive honest advice and reliable support from the team. However, some customers also noted occasional issues with paperwork errors or communication breakdowns during busier moments. A few reviewers experienced specific inconveniences like missed checks, delayed responses, or accidental damage to vehicle parts. People involved in these situations found it frustrating to resolve the resulting complications with the branch staff.

What people talk about most

Service

Reviewers mention positive feedback about service, noting fast and reliable repairs. Customers frequently... See more

Staff

Consumers find staff to be positive, helpful, and professional during their visits. Reviewers frequently... See more

Price

Customers had positive experiences with price, consistently highlighting reasonable and fair costs for... See more

Customer service

People report positive experiences with customer service, noting that staff members are consistently polite,... See more

Product

Customers consistently note ambiguous experiences with product, highlighting both satisfaction and recurring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

Ive been going to this branch of HiQ for four years now for MOT/service and anything else that needs doing, I have great service with them every time. I previously had trust issues with garages du... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,408)

2,465 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New tyres

Excellent service, very friendly
Many thanks 👍

20 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the great review Kevin!

Rated 5 out of 5 stars

Very fast efficient MOT

Very fast efficient MOT. Advice given on who to use as a locksmith. Very personable knowledge staff. Would definitely use again. Reasonable pricing.

17 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Jackie, thank you for the kind review. We are always glad to provide a helpful and knowledgeable service, and will be glad to assist with anything you may need in the future.

Rated 5 out of 5 stars

An honest review.

I had to have 2 new tyres fitted to both mine and my wife’s cars recently. We
Chose HiQ because it was close and we wanted to keep our business local. The price for the tyres was also comparable and in one case lower than any other tyre company close by.
Unfortunately whilst fitting a front tyre to my car my alloy wheel was damaged by the workshop. I noticed the damage and immediately brought it to the attention of the manager at HiQ. Unfortunately because of a breakdown in communication I had to chase it up.
I was contacted by a manager at HiQ and promised full that it would be sorted…and now it is.
Not only did they repair my alloy they lent me a car for the time it took to repair. In my opinion they really were committed to restoring my confidence and trust in HiQ. They also fitted 4 new TPMS sensors that were also not functioning properly.
All in all I would highly recommend HiQ and will be using them again in the near future.
Thank you Tom, Thank you Jake, Thank you HiQ

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this review and feedback. We were glad to be able to help with repairing your alloy and fitting your new TPMS sensors. We look forward to seeing you again too.

Rated 5 out of 5 stars

Customer service was respectable down…

Customer service was respectable down to earth . The Pricing is reasonable. I've been here twice it is my new go to garage you can sit and wait or pop in to town whilst waiting for your car to be fixed.They keep you informed when it's ready.

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Rachael, thank you for the great review. Customer service is important to us and we're always glad to help.

Rated 5 out of 5 stars

Great experience at Lancaster HiQ

I’ve been to Lancaster HiQ a few times now, and every experience has been great. The staff are always kind, efficient, and professional.

A special thanks to **Matt**, who was incredibly helpful during my recent visit. He took the time to clearly explain what was wrong with my car and patiently answered all of my questions. I really appreciated his knowledge and willingness to help.

Excellent service all around — I’ll definitely be going back to Lancaster HiQ in the future!

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this fantastic review! We are always glad to be able to help, and will be glad to assist with anything else you may need in the future.

Rated 5 out of 5 stars

First class service

First class service , dan the manager greeted me and made me welcome , the service I received was first class , I’ve been in the trade myself , and chatting with Dan made me feel at home

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Kev, thank you for the lovely review. We are always glad to provide a friendly and helpful service.

Rated 5 out of 5 stars

Well done guys

Well done guys! Took 3 other macanics to sort out my issue. You fixed it Happy days. Thanks for the speedy repair 10/10🫠

Cheers Mr jaguar

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this great review, we were glad to be able to help!

Rated 5 out of 5 stars

Very efficient at what they do

They explained what the fault was that they had found at the MOT test and what needed to be done.
They then did the job and I then became the happy recipient of an MOT certificate for my vehicle.

18 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi James, thank you for the kind review. We were glad to be able to help with your MOT.

Rated 5 out of 5 stars

Great service and cost effective

Having spoken with the office in Colchester I found the young man on the phone very helpful. I booked the tyres online and he later confirmed everything on an email and gave me a call too.
I had an opportunity to arrive a day early and spoke with them again and they were extremely accommodating.
Great service and very cot effective.

17 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Morgan, thank you for taking the time to leave us this kind review. We are always glad to provide a helpful and knowledgeable service.

Rated 5 out of 5 stars

Efficient and professional service.

Efficient and professional service.
Had my puncture repair sorted while I waited - very quick, thank you

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We appreciate you taking the time to leave us this great review Ian.

Rated 5 out of 5 stars

Excellent service from the team at…

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me informed every step of the way, gave a clear quote on the work to be done, which was very reasonable and were professional and courteous from the initial call to the final sign off. Thank you to Treve and Tommy, you saved the day for me! Highly recommended.

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Paul, thank you for taking the time to leave us this excellent review and words of recommendation. We were glad to be able to help with getting you back out on the road as quickly and as safely as possible.

Rated 5 out of 5 stars

Excellent service

Spoke to Mark on the phone about a puncture and he asked me to bring it in in an hour or so. He was quick to check it and fortunately it could be repaired so he got on with it. It was all done and dusted before I had chance to finish my coffee! He loaded it back in the car for me and I drove away very happy with the excellent service.

18 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Jane, thank you for leaving us this great review. We are always glad to provide and helpful and knowledgable service.

Rated 4 out of 5 stars

Overall it was a friendly environment…

Overall it was a friendly environment and good service. We don’t go anywhere else for our vehicle needs.

7 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Katherine, thank you for the great review. We look forward to seeing you again.

Rated 5 out of 5 stars

Turned up to get puncture repair 10…

Turned up to get puncture repair 10 minutes before closure time (unknown to me). The lads stayed open and did the repair anyway. They really could not have been more helpful.15

15 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi David, thank you for leaving us this kind review. Customer sercice is important to us and we are always glad to help!

Rated 5 out of 5 stars

Awesome service!

They were able, not only to replace my tyres, but my break pads on a moments notice. Awesome bunch and great service from start to finish.

17 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We really appreciate you taking the time to leave us this great review Ashley.

Rated 5 out of 5 stars

Excellent nice bunch of three young…

Excellent service from nice bunch of three young men that were super helpful and sorting my wheel in 10min!!

11 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Jennifer, thank you for taking the time to leave us this kind review. We were glad to be able to help.

Rated 5 out of 5 stars

Excellent service

Excellent service, had a tyre problem and was sorted straight away, friendly staff, would recommend

18 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for this excellent review Ian! We're so pleased to hear that we were able to sort out your tyre problem straight away and that you found our staff friendly. We really appreciate your recommendation!

Rated 5 out of 5 stars

Turned up at 8:30am on spec with 2 flat…

Turned up at 8:30am on spec with 2 flat tyres. Peter and Freddy got my van back on the road within the hour. Great Service.

18 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi John, thank you for leaving a review. We're so glad we could get your van back on the road quickly!

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