House of Hearing Reviews 453

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and exceptionally caring, making every interaction pleasant and reassuring. The service is frequently described as brilliant and first-class, with many people highlighting the thoroughness of explanations and the personalized approach to product solutions. Consumers also appreciate the excellent aftercare and the overall user experience, noting that the company genuinely prioritizes customer well-being. However, some customers also noted issues with customer service, mentioning instances where the reception area was unattended or where they felt a lack of support when seeking information. A few other people also felt that the company did not deliver on promised services, leading to dissatisfaction with product functionality and payment arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their... See more

Service

Consumers find service to be positive, highlighting the professionalism, knowledge, and care provided by... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the staff for being... See more

Product

Clients share positive opinions on product. Many reviewers are happy with their new hearing aids, noting a... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their visits... See more

Based on these reviews

Rated 5 out of 5 stars

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more

Company replied

Rated 5 out of 5 stars

They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish. Basic hearing check up is free. Lovely premises. Stuart conducted a very thorough check and explained everything really clearly, using amazing tech and clear im... See more

Company replied

Rated 5 out of 5 stars

My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more

Company replied


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Your local premier independent dispenser of hearing instruments & audiological services. We have clinics located in Alderley Edge, Edinburgh, Galashiels, Morpeth, Perth, St Andrews & Stockton Heath


Contact info


4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent and professional experience…

Just home after a very thorough hearing test by Stuart who was friendly, experienced and took time to explain everything. This is my second visit as I had Ear Wax removal a week ago and a hearing test was suggested, both free. I have a middle ear problem which Stuart kindly gave me advice about and the whole experience was very professional.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Basic hearing check up is free. Lovely premises. Stuart conducted a very thorough check and explained everything really clearly, using amazing tech and clear images. Highly recommend.

19 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're glad to hear that you had a positive experience with Stuart and the team in Edinburgh and we look forward to seeing you back in clinic again soon.

Rated 5 out of 5 stars

wonderful service

wonderful service, so professional and accessible.

15 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Yvonne. We're happy to hear that you have a positive experience with us in Morpeth and we look forward to seeing you in clinic again soon.

Rated 5 out of 5 stars

we wouldn't go anywhere else they go…

we wouldn't go anywhere else they go above & beyond to help their customers they are the best hearing care any where excellent service & staff.
clive & sue birch

9 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave such a lovely review, Mr and Mrs Birch. We're glad to hear that we continue to provide excellent support to you both and we look forward to seeing you in clinic again soon.

Rated 5 out of 5 stars

Very professional staff

Very professional staff, resolved my issue promptly. Highly recommend.

26 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, David. We're so glad to hear that you had a positive experience with the team in St Andrews and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

Excellent service at House of Hearing

Decided it was time to have my hearing checked as I was frequently having to ask people to repeat themselves. House of Hearing in East Kilbride was recommended to me by a friend so decided to go there. I was tested by a very helpful lady called Lynsey and was fitted with Oticon hearing aids. I've had three visits so far, one more to go. The whole procedure was very straight forward and very thorough and Lynsey explained everything very clearly. I would be happy to recommend House of hearing.

24 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Alan. I'm so glad to hear that Lynsey and the team at East Kilbride were able to offer you the right support and that you feel properly looked after. We hope you are enjoying your new hearing aids and please do pop in or give us a call if there's anything else we can do to help. ^CW

Rated 5 out of 5 stars

Hear, hear!Since becoming a patient of House of…

Since becoming a patient of House of Hearing, I have received first class treatment from all the staff.

I strongly recommend anyone who needs hearing support to contact this audiology practice in Edinburgh.

1 August 2025
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Edinburgh and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

Review at Ashton under Lyne Branch

The staff at the Ashton under Lyne branch were excellent in all respects. The audiologist in particular could not have been more helpful. Very patient and good at explaining the complexities in simple langue. Inspired confidence.

5 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Edmund. We're so glad to hear that you had a positive experience with us in Ashton-under-Lyne and we hope to see you in clinic again soon. ^CW

Rated 5 out of 5 stars

Excellent service and advice and no…

Excellent service and advice and no sales pressure after my hearing test: a good experience.

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're glad to hear you had a positive experience with your hearing test and that you found the information useful. ^CW

Rated 5 out of 5 stars

Had no problems getting my ears…

Had no problems getting my ears syringed staff made me comfortable
Explained what was happening and did a good job clearing my ears it was great to hear normal again .

5 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, James. We're glad to hear that you found the right support with us in Hamilton and we hope to see you back again soon. ^CW

Rated 5 out of 5 stars

Superb service

All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed.
My hearing test was conducted in a very professional manner and all aspects were explained clearly. I felt confidence in leaving such an important aspect of my health to Daniel who then advised on what would be best for me based on the results.
He went out of his way to help my husband too at the same appointment. Exceptional service. Many thanks

4 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thanks for taking the time to leave your review, Julia. We're so glad to hear that you had a positive experience with Dan and the team in Warrington and that we were able to meet your expectations. We look forward to welcoming you and your husband back into the clinic soon. ^CW

Rated 5 out of 5 stars

Focused customer care

Visited HoH Morpeth recently for an annual hearing check and servicing of my Oticon hearing aids.

The service was exceptional, but that is the norm!You are treat just as much as a friend whilst you are indeed a customer.

I've used NHS hearing aids in the past. Sarah and the team however provide great service and focus on product solutions that are suitable for you as an individual.

Thanks again to the whole team at HoH.

26 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Elleson. We're so glad to hear that you had a positive experience with us in Morpeth and that Sarah and the team were able to make you feel well looked after. We look forward to seeing you in clinic again soon. ^CW

Rated 5 out of 5 stars

Earwax removal

The staff are so friendly and put you at ease. Rita is the best earwax remover in the busness

24 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to share your review and your kind words about Rita, David. We'll be sure to pass these on! ^CW

Rated 5 out of 5 stars

Excellent experience at House of Hearing …

My visits to House if Hearing have been helpful, reassuring and ultimately productive. Completely professional yet friendly staff who know their jobs very well. Would highly recommend.

4 March 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Jean. We're so glad to hear that you had a positive experience with House of Hearing. ^CW

Rated 5 out of 5 stars

Total Appreciation

Professional, courteous and polite and very welcoming.

24 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for leaving your review, Thomas. We're glad to hear you had a positive experience with us in Morpeth. ^CW

Rated 5 out of 5 stars

Great experience at House of Hearing…

Great experience at House of Hearing very friendly, put me at ease, knowledgeable and very kind

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Brian. We're so glad to hear that you had a positive experience with us in Galashiels. ^CW

Rated 5 out of 5 stars

Local and excellent quality.

A quick and through hearing test/servicing of my aids. The friendly manner of Philip made it easy.
The receptionist was friendly and efficient
The ability to drop in if I have a problem is an excellent customer service.

25 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review, Pauline. We're so glad to hear that you had a positive experience with us in St Andrews.

Rated 5 out of 5 stars

Felt I was really listened to

Felt I was really listened to. I had a problem with Bluetooth connectivity to my new hearing aids, which audiologist tried hardest to address. However, there was little improvement and at my follow up appointment, the audiologist, Sarah, took moulds and ordered smaller domes. These have yet to arrive, but I am hopeful!

27 February 2026
Unprompted review
House of Hearing logo

Reply from House of Hearing

Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with Sarah and the team in Morpeth - and we're looking forward to seeing you back in clinic shortly. ^CW

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