HiQ Tyres & Autocare Reviews 

13,403
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and efficient service, noting that repairs, tyre replacements, and general maintenance are always handled quickly and professionally. People consistently appreciate the reasonable and competitive prices, alongside transparent communication, honest advice, and friendly guidance provided throughout the entire experience. Some reviewers were not happy with occasional delays, extended waiting times, and communication breakdowns during particularly busy periods at the branch. A few consumers also mentioned experiencing unexpected mechanical issues, persistent warning lights, or accidental vehicle damage after their service was completed.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the quick, efficient, and reasonably... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful, friendly, and... See more

Price

Consumers find price to be positive, frequently highlighting reasonable and competitive costs for services.... See more

Customer service

People report positive experiences with customer service, highlighting prompt, helpful, and professional... See more

Product

Users describe ambiguous interactions with product, reflecting a mix of satisfaction and severe complaints.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more

Company replied

Rated 5 out of 5 stars

I’ve been to Lancaster HiQ a few times now, and every experience has been great. The staff are always kind, efficient, and professional. A special thanks to **Matt**, who was incredibly helpful... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more

Company replied

Rated 5 out of 5 stars

We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check o... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info


4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(13,403)

2,642 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent bunch of guys

Excellent bunch of guys. Fast and efficient. Will definitely use these again. Can’t fault them at all

20 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this excellent review Shelly. We are so pleased to hear that you found our team fast and efficient, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

Once again the team at HiQ…

Once again the team at HiQ Wellingborough never let me down. Honest, thorough, and get the job done as they said they will. The service overall is always excellent.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi there, thank you for your wonderful review! We are so pleased to hear that our team consistently provides honest and thorough service, and that you always have an excellent experience with us.

Rated 5 out of 5 stars

Tyre Change

Very helpful, I came in just for a tyre check to find out 3 of my tyres needed to be replaced and they were able to do the job for me within an hour. Good pricing as well.

21 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Thank you for your wonderful review Tom! We're so pleased we could assist with your tyre replacement quickly and efficiently.

Rated 5 out of 5 stars

A brilliant service

A brilliant service, quick and efficient. Friendly and helpful.
Felt very confident with their professional service.

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this excellent review Helen. We are glad to hear you were pleased with the service received.

Rated 5 out of 5 stars

I can’t recommend HiQ enough

I can’t recommend HiQ enough! The team were so friendly, helpful and professional from start to finish. They were really prompt, kept me informed and made the whole experience completely hassle-free.

It’s so nice to come across a garage where you feel looked after and know you’re in good hands. I’ll definitely be using them again. Thank you to the team at HiQ! 🚗😊

21 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Natalie, we really appreciate you leaving us this brilliant review and kind words of recommendation. Customer service is important to us and we are always glad to provide a helpful and knowledgeable service. We look forward to seeing you again in the future.

Rated 1 out of 5 stars

Angry, but mostly very disappointed in HiQ Plymouth.

I've used this branch for 4 or 5 years now with a good service. On Monday, 17th Aug, I took car in for MOT & service. Failed MOT on washer jet alignment, 2 indicator light bulbs wrong colour & 1 rear fog lamp light not working (plus advisory on 1 tyre) so I authorised to go ahead with the washer jets & the 3 light bulbs but to leave the Advisory tyre just now. I then got another call to say problem with rear fog lamp as the entire light cluster needed replacement as wiring had gone. He said not cheap - at least £600+ for the unit alone plus labour. It didn't sound right to me so I said to leave that lamp work & I'd collect car, maybe sell or scrap. When I got there, they tried again to convince me to have it done by then it was '£900 worth it to keep me on the road' (I am a disabled female) but I still declined. Very upset, angry & disappointed that I felt like they were scamming me. Then I took car to Halfords Marsh Mills, where a (female) mechanic fitted a new bulb, checked the unit & tested it. Works perfectly £10:49 cost & took less than 15 minutes! Next morning I took car to Halfords again to re-do MOT. Passed with flying colours! So the moral of this is: Don't assume what the garage tell you is true - get 2 or 3 quotes from different places! By getting a 2nd opinion, I've just saved myself from a £600+ rip off! As against £10:49 (2nd MOT was free!) Shame on you, HiQ. So very disappointed.

17 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Hi Marilyn,

Customer service is important to us and we appreciate the feedback you have provided.

In order for us to investigate this matter further, please email us with your full name, contact details, vehicle registration and any additional details about your experience, to customerservice@hiqtyresandautocare.co.uk.

We will be glad to look into this.

Kind Regards, HiQ Team

Rated 5 out of 5 stars

Great service

Had a service and MOT done. Spotless service from the team. Time taken to explain things is much appreciated.

20 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Thank you for leaving us this great review Paul. We were glad to be able to help with your recent MOT and service.

Rated 5 out of 5 stars

I needed someone to look at a problem…

I needed someone to look at a problem with my car. After having a look at the problem, a man called Hayden came to reception took me to my car and explained to me what he would need to do to fix it. He explained it very clearly and in a friendly manner. After a very short wait, he had fixed it and I was very happy with the charge for the labour. I have been to HiQ in Lancaster before and have always been more than pleased with the friendly efficient service they provide.

20 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

Hi Jane, thank you for taking the time to leave us this excellent review. Customer service is important to us and we are always glad to provide a helpful and knowledgeable service.

Rated 5 out of 5 stars

Top service…

Very professional and friendly service from the team at Bath.

19 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

We appreciate you leaving us this great review Richard.

Rated 5 out of 5 stars

Excellent Service

Keith and the team at HiQ were able to complete all the work in good time on my EV, keeping me informed along the way, despite a busy day.

19 August 2026
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Colum, thank you for the kind review. We were glad to help!

Rated 5 out of 5 stars

I was really surprised at the level of service

I was really surprised at the level of service I received from this company in Peterborough.
From the moment I entered the office and was greeted by Geoff, I could not believe the the way I was professionally treated. I had to screws in my rear 911 tyres and they were removed with great care by the staff.
In fact I had to revisit 10 days later as I had another screw in a rear tyre and this time greeted by Mark who was also very caring. I will return as this was a great experience. I must say the staff were extremely excellent too. at one point 4 guys were working on my car. Thank You

7 August 2026
Unprompted review
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Reply from HiQ Tyres & Autocare

We really appreciate you leaving us this great review Frank. Customer service is important to us and we are always glad to be able help!

Rated 5 out of 5 stars

Mum in distress

With the flash flood I had hit a pothole in a puddle and gotten stranded with a flat tyre. Breakdown cover I had would of charged a lot more and estimated to arrive in 6 hours. I rang HiQ and they helped instantly! I explained the situation and that I had a baby in the car with me. Hayden rushed out and got me back on the road not even 30 mins later. The lady who arranged it was amazing and Hayden who fixed it was fantastic. Thank you so much for saving this mum in distress! You've found yourself a loyal customer now.

20 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Jessica, thank you so much for leaving us this lovely review. We were glad to be able to help with getting you back on the road as quickly and as safely as possible. We look forward to seeing you again.

Rated 5 out of 5 stars

A Good Experience

Very knowledgable and helpful staff arranged appointments for me quickly and the work was carried to a high standard and for a fair price. Glad I found them and I will definitely use them again in the future.

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Dave, thank you for taking the time to leave us this excellent review. We were glad to be able to help, and will be happy to assist with any future work your vehicle may need.

Rated 5 out of 5 stars

New tyres

Excellent service, very friendly
Many thanks 👍

20 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for the great review Kevin!

Rated 5 out of 5 stars

Very fast efficient MOT

Very fast efficient MOT. Advice given on who to use as a locksmith. Very personable knowledge staff. Would definitely use again. Reasonable pricing.

17 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Jackie, thank you for the kind review. We are always glad to provide a helpful and knowledgeable service, and will be glad to assist with anything you may need in the future.

Rated 5 out of 5 stars

An honest review.

I had to have 2 new tyres fitted to both mine and my wife’s cars recently. We
Chose HiQ because it was close and we wanted to keep our business local. The price for the tyres was also comparable and in one case lower than any other tyre company close by.
Unfortunately whilst fitting a front tyre to my car my alloy wheel was damaged by the workshop. I noticed the damage and immediately brought it to the attention of the manager at HiQ. Unfortunately because of a breakdown in communication I had to chase it up.
I was contacted by a manager at HiQ and promised full that it would be sorted…and now it is.
Not only did they repair my alloy they lent me a car for the time it took to repair. In my opinion they really were committed to restoring my confidence and trust in HiQ. They also fitted 4 new TPMS sensors that were also not functioning properly.
All in all I would highly recommend HiQ and will be using them again in the near future.
Thank you Tom, Thank you Jake, Thank you HiQ

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this review and feedback. We were glad to be able to help with repairing your alloy and fitting your new TPMS sensors. We look forward to seeing you again too.

Rated 5 out of 5 stars

Customer service was respectable down…

Customer service was respectable down to earth . The Pricing is reasonable. I've been here twice it is my new go to garage you can sit and wait or pop in to town whilst waiting for your car to be fixed.They keep you informed when it's ready.

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Rachael, thank you for the great review. Customer service is important to us and we're always glad to help.

Rated 5 out of 5 stars

Great experience at Lancaster HiQ

I’ve been to Lancaster HiQ a few times now, and every experience has been great. The staff are always kind, efficient, and professional.

A special thanks to **Matt**, who was incredibly helpful during my recent visit. He took the time to clearly explain what was wrong with my car and patiently answered all of my questions. I really appreciated his knowledge and willingness to help.

Excellent service all around — I’ll definitely be going back to Lancaster HiQ in the future!

13 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Thank you for taking the time to leave us this fantastic review! We are always glad to be able to help, and will be glad to assist with anything else you may need in the future.

Rated 5 out of 5 stars

First class service

First class service , dan the manager greeted me and made me welcome , the service I received was first class , I’ve been in the trade myself , and chatting with Dan made me feel at home

19 August 2026
Unprompted review
HiQ Tyres & Autocare logo

Reply from HiQ Tyres & Autocare

Hi Kev, thank you for the lovely review. We are always glad to provide a friendly and helpful service.

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