HiQ Tyres & Autocare Reviews 

Update on 25 Aug, 20:52:
Before posting this review on Trustpilot, I had already submitted a formal complaint directly to customerservice_@_hiqtyresandautocare.co.uk on 24 Aug at 15:12, but I have received no response so far.

I provided my real details and the relevant invoice and supporting information in my email. I would appreciate HiQ addressing my complaint directly and reviewing the evidence provided, rather than using Trustpilot as the customer service channel.

Original message post on 24 Aug 2026:
Very disappointing experience at HiQ Thatcham

Paid for a 4-wheel alignment and 2 front tyres through Blackcircles.
The whole job took only around 15 minutes, which made me question whether a full 4-wheel alignment had actually been carried out.
Nothing was provided to prove that the 4-wheel alignment had been done — no alignment report, printout, or digital copy.
I was initially given no invoice. After asking for one, I was given an invoice belonging to another customer and vehicle, which I only discovered after getting home.
When I questioned why the alignment was not shown, it was simply handwritten onto the invoice, and I was told the printed invoice could not be changed.
Staff were rude, with Josh shouting at me to take my car keys and invoice and leave.

Very disappointed with the service and the way my concerns were handled.

I took my wife's car into this garage this morning as she was very concerned about 1 of the front tyres which appeared to be flat .It was still driveable.The tyre was removed and carefully examined and was found to be not faulty.The staff were very helpful and I was not charged.I have used this garage before for tyre replacement and I have always had excellent advice and service

We punctured a tyre while driving along a windy narrow road off Windermere. Mick responded to our request for roadside assistance and was with us in a mere 90 minutes, coming all the way from Lancaster. He replaced the tyre quickly and efficiently and was very friendly and helpful throughout. Very competent service, would highly recommend!

Brilliant as always

Very professional and friendly

Leaving a review on the behalf of my uncle who used HiQ. Great service! Gentlemen in the reception was very friendly upon arrival and obviously knew what they were talking about. The work was done quickly and efficiently at a reasonable price. 100% will recommend to my family and friends.

1 tyre and front brake pads fitted.
Excellent service and communication, despite the booking system being down!

Good lads here. Fixed my “sticky” new removable towbar and attached it for 1st time to my new Honda CRV within seconds. Thank You

Use HiQ every year for MOT. Staff are always helpful. The work is done quickly and reasonably priced. They always do their best to keep the costs down and the work is excellent. Highly recommend.

young lad, Joe, was on his own in the workshop having several other members of staff away/not show. He did an admirable job of holding the fort and sorted me out with two new tyres in good time. Good to see a lad willing to graft and take on the responsibilty. He should be recognised and rewarded by his boss.

Came in for some rear tyres for my BMW. I booked online. Service from Joe was exemplary from start to finish; from my follow up phone call to check the delivery and timeslot, to driving away. Despite being on his own, with one 'agency guy' for help, he got everything done perfectly and in a tight time frame, whilst under pressure. From a customer viewpoint, Joe is a credit to the company.

Excellent service, tyre booked in 4 inch nail removed and tyre repaired all within 15 minutes. Roman and Gary excellent!! Will return. Thanks. Jacob

The staff here are the best, I’ve been coming here from when they opened about 10 years ago. I always recommend here to anyone that needs tyres. Also Julie the manager always goes the extra mile to see me right and to keep my car in the road.

Made an appointment by phone , staff are very helpful,good price for the job ..will ring again differently..

Efficient friendly staff.
Appointment was bang on time .
Only had to wait 40 mins for my bikes MOT completion .

Recently took my car here to be serviced, collected and the following day service light was still on and coolant light came on. Took back and they booked it back in a few days later. Next day tyre pressure warning came on so husband filled tyres as all were low so obviously none had been checked. Took in they went over it with a fine tooth comb they said to make sure everything was done properly. 4 days later tyre blew out while out driving, managed to get it to another garage and they couldn’t believe it had been checked as steel was showing all the way round the inside of rear tyre! This could have been so dangerous, we will never take any of our vehicles back there again!

Very experienced staff. Prepared to go the extra mile. Gary was particularly knowledgeable and helpful

Highly recommended, friendly polite, great service. Had a punctured tyre and was fixed and on the road again within a great time. Would recommend to all, and will be stored in my phone for the future. Thankyou again zac.

Absolutely fantastic experience with these guys. They let me take my car in late on a Friday afternoon, were cheerful and polite, and fixed it there and then for a great price. I’ve been before and always feel that they are genuinely there to help and provide a honest service, without any attempt to rip anyone off. Very highly recommend without hesitation.