HiQ Tyres & Autocare Reviews 

I've recently had a lot of trouble with damage caused by potholes to my wheels and tyres and so I am a frequent customer. I have received excellent service from all staff and in particularly by Haydn who during each visit I have made has been attentive, reassuring and extremely thorough in fixing the issue. Would highly recommend

As always, so friendly, helpful and quick. I wouldn’t use anyone else to look after my car!

Haydn went above and beyond to get us back on the road.
I would highly recommend HIQ to anyone wanting there vehicle repaired.

Mick from HiQ Lancaster was very professional and friendly for a home visit tyre repair.
Was very clear with what he needed to do and how long was required.

Fantastic service from HiQ - they quickly diagnosed and fixed the suspension arm on my car with real professionalism. Roman carried out the work and did an outstanding job - keeping me informed throughout. Highly recommend their team for fast reliable repairs.

Absolutely brilliant service.
Problem with the electrics only just made it there, Haydn knew what the problem was and explained it fixed it no problem. Really good price too thank you ❤️

Excellent service from start to finish. Really friendly, honest and professional garage who clearly knows what they’re doing. They explained everything clearly, kept me updated throughout, and didn’t try to push unnecessary work.

The car was sorted quickly and at a fair price. I’ll definitely be using them again and would happily recommend them to anyone looking for a trustworthy garage.

I had some tyres fitted on my company car at home last week by Chris. He fitted the tyres quickly even in the rain .

Absolutely fantastic service from start to finish at the Lancaster branch. They managed to fit my car in at very short notice, and Gary was incredibly friendly and quickly diagnosed the problem. The repair was carried out with a really quick turnaround, and the price was extremely fair.

Everyone I dealt with was polite, professional and genuinely helpful. They even arranged a courtesy car, “Enzo”, at very short notice, which made things so much easier. While they were sorting the courtesy car out, they even offered me tea and biscuits — a small touch, but one that really showed how welcoming and customer-focused they are.

I wouldn’t hesitate to recommend this garage. Great service, honest pricing and genuinely lovely people. I’ll definitely be using them again!

Took my car into Hi Q lancaster for brake discs and pads all round. Found one of the rear calipers was faulty. Gary the technician rang me and explained clearly and professionally what was wrong with the caliper. Given both rear calipers were of a similar age I asked if both could be done. They said they would check for parts and I had my car back by the end of the day. Top service. I wouldn't use any other garage.

Great service. Identified problem straight away. Due to book in for repair 👍

Well I've been using this company for years and honestly the staff are great especially Colin at Bedford branch so helpful and honest thanks again

Very trustworthy great service, we was recommended and not disappointed. Ryan is very welcoming, quick and efficient

Reliable, trustworthy and friendly. Work to your budget and don’t oversell. I went in to have one tyre replaced and that is exactly what they did. They recommended that another tyre would need replacing in the future but didn’t push me into having it done. Thank you

If it wasn’t for the local manager at the depot I would still be waiting for my tyres. Your online ordering system needs looking at as the depot had no sight of the order when I phoned up to arrange my time. The depot manager chanced down my order and eventually I got my tyres a day later than I had requested. Thank you depot manager.

I first visited the garage due to some unexpected car trouble and, having never used HiQ before, went there largely out of necessity. Rebecca was incredibly accommodating and managed to fit my car in around a very tight schedule. As I am also a carer for an elderly relative, having the car available when I need it is particularly important, and Rebecca could not have been more understanding or helpful. She also gave me clear and practical advice about what needed to be done to ensure the car passed its MOT.
About a month later, I had to return with a battery issue. Once again, Rebecca was outstanding – friendly, supportive and extremely helpful with her advice.
Good customer service deserves to be recognised, which is why I wanted to take the time to write. On both occasions, Rebecca made what could have been a stressful situation considerably easier, and I was very impressed with the way she and her team looked after me.
Although I had never used HiQ previously, the service I received means I will certainly be returning. I will also be recommending the Stratford-upon-Avon branch to friends and family as a garage they can rely on.
I would be grateful if my thanks could be passed on to Rebecca and her team, and particularly if Rebecca's excellent customer service could be recognised by those responsible for the branch.
With thanks and best wishes,

Great service as always from Geoff and the team, thank you, nothing is too much trouble, highly recommended!

Ive been going to this branch of HiQ for four years now for MOT/service and anything else that needs doing, I have great service with them every time. I previously had trust issues with garages due to being blatantly ripped off in the past, upsold etc

Not so here, just reliable friendly service thank you to Stuart and the team. I have no personal connection to anyone at the garages and haven't been prompted to write a review- which made me want to write one !

Recommended to all in the Tameside area.

Update on 25 Aug, 20:52:
Before posting this review on Trustpilot, I had already submitted a formal complaint directly to customerservice_@_hiqtyresandautocare.co.uk on 24 Aug at 15:12, but I have received no response so far.

I provided my real details and the relevant invoice and supporting information in my email. I would appreciate HiQ addressing my complaint directly and reviewing the evidence provided, rather than using Trustpilot as the customer service channel.

Original message post on 24 Aug 2026:
Very disappointing experience at HiQ Thatcham

Paid for a 4-wheel alignment and 2 front tyres through Blackcircles.
The whole job took only around 15 minutes, which made me question whether a full 4-wheel alignment had actually been carried out.
Nothing was provided to prove that the 4-wheel alignment had been done — no alignment report, printout, or digital copy.
I was initially given no invoice. After asking for one, I was given an invoice belonging to another customer and vehicle, which I only discovered after getting home.
When I questioned why the alignment was not shown, it was simply handwritten onto the invoice, and I was told the printed invoice could not be changed.
Staff were rude, with Josh shouting at me to take my car keys and invoice and leave.

Very disappointed with the service and the way my concerns were handled.