Greatmats.com Corporation Reviews 9,691

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness for various uses, from dance practice to dog agility. Many people appreciate the ease of the ordering process and the promptness of delivery, often receiving their items ahead of schedule. The customer service is frequently highlighted as excellent, with consumers commending the helpfulness, knowledge, and pleasant demeanor of the staff who assist with orders and inquiries. However, some customers also noted issues with delivery coordination and delays, with a few experiencing difficulties with freight companies. A small portion of people were dissatisfied with the color accuracy of products compared to online representations, and some mentioned that certain products, despite being marketed for specific uses, did not hold up as expected.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, ease of installation,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of the mats, noting... See more

Delivery service

Customers generally report positive experiences with delivery services, often praising fast shipping and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the simple and easy ordering... See more

Based on these reviews

Rated 5 out of 5 stars

I’m working on a new gym start-up with a friend. We are at base one on knowledge and details regarding products. Eric, the Greatmats sales representative, was very patient, knowledgeable and easil... See more

Rated 5 out of 5 stars

The tiles are absolutely perfect! They created an amazing dance floor (over carpet) in our livingroom. We ordered them by phone Monday. They were extremely helpful in helping us get exactly what we... See more

Rated 5 out of 5 stars

I highly recommend Great Mats. I called and spoke with a very helpful agent that answered all of my questions. I received the floor on time and installed it myself. I installed over carpet and it was... See more

Rated 5 out of 5 stars

The mats are...well...great. They offer a firm, yet padded surface, easy to set up, clean and move as needed within my space. What was truly impressive was the care with shipping. I do not know wh... See more


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Gym Floor

The customer service at great mats was swift and easy. From opening an account, ordering materials, consulting with customer service on specs and options specific to our project, and finally delivery. Smooth and painless. Will definitely be ordering again!

2 April 2026
Rated 5 out of 5 stars

Easy from start to finish

Easy to request a quote, quick response, very fast shipping and the delivery service was great-the driver was timely, respectful and did a great job. The mats installed perfectly and are exactly as advertised.

6 April 2026
Rated 5 out of 5 stars

Truly great mats

The mats are...well...great. They offer a firm, yet padded surface, easy to set up, clean and move as needed within my space.

What was truly impressive was the care with shipping. I do not know who packaged the 3 sets of mats that I ordered, but it was incredible. The mats were well protected in a thick layer of brown paper wrapped tightly in a waterproof tarp like material. Keep up the great work!

24 March 2026
Rated 5 out of 5 stars

I highly recommend Great Mats

I highly recommend Great Mats. I called and spoke with a very helpful agent that answered all of my questions. I received the floor on time and installed it myself. I installed over carpet and it was bit challenging but I used a flat piece of wood to get the interlocking tabs to click. I purchased the Tap Dance Kit to practice salsa dance. I will say the floor is somewhat textured and my suede bottom dance heels stick when doing turns. I use dance socks over my practice shoes and that's how I make it work.

30 March 2026
Rated 5 out of 5 stars

I share a space with a Dance Studio and…

I share a space with a Dance Studio and the mats have to be picked up and laid down every week. Once you learn how they need to be laid down there not to bad. Very firm when you first get them but they soften up overtime.

For the price and convenience they are very hard to beat..Id recommend picking them up at the terminal al you will save ALOT of money that way. If you pay for shipping g to your academy be prepared to pay alot for it.

26 March 2026

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