Greatmats.com Corporation Reviews 

9,969
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 493 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff members who provide excellent guidance when choosing the right products. People note that the physical materials are extremely sturdy, high quality, and look fantastic in home gyms or basements. Consumers also appreciate the fast delivery service and find the overall installation process remarkably straightforward and easy to manage. Some reviewers were not happy with delivery delays and occasional shipping confusions that required extra telephone follow-up. A few other people also felt that certain orders were completely incorrect or arrived missing pieces due to warehouse mix-ups.

What people talk about most

Product

Consumers find product to be positive, highlighting that the flooring is high quality, looks fantastic, and... See more

Quality

Users describe positive interactions with quality, noting that the materials feel great underfoot, offer... See more

Delivery service

Clients share positive opinions on delivery service, noting that shipments are generally fast, accurate, and... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting helpful... See more

Staff

People report positive experiences with staff, highlighting that team members are very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beth was an incredible resource, helping to steer me to the correct products for my use case. I was ready to spend far more but she (correctly) recommended the right product and saved me significant... See more

Rated 5 out of 5 stars

3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more

Rated 5 out of 5 stars

Our Geneva 3x3' tile floor is perfect for our home gym. We can see the seams if we look but that is fine. I would rather see seams than wrestle the rolled rubber flooring. The tiles installed easily a... See more

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 95% of negative reviews

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4.7

All reviews

(9,969)

466 reviews in the last 12 months

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Rated 5 out of 5 stars

I have been keeping an eye out for…

I have been keeping an eye out for something I can use in my basement for years without having to go into a huge expense since the floor is cement and a little uneven with a slight slope towards a drain.

The Greatmats Royal Interlocking carpet tiles are working amazing so far.

They feel great underfoot - no more cold hard cement in that area. They had some initial fluff just like new carpet which vacuumed up easily.

They stay locked in place great. I got the light gray and charcoal which look really sharp interlocked together into a pattern and around the outer edges on the charcoal squares I switched to the light gray edge and vice versa.

I ordered 30 to give them a try and I liked them so much I quickly ordered 30 more to expand the area.

Over time I plan on getting more to expand into other areas of my basement.

Functional, quick and easy to install and looks great in my opinion!

3 September 2026
Rated 4 out of 5 stars

Great customer service!

Beth was wonderful! Absolutely great customer service, which is very much appreciatedwhen you'respending that kind of money! Any questions I had (and I had a lot), were answered in a timely manner and very thorough. In the end, the materials look great and were easy to install. My only reason for rating it 4 instead of 5, is I wish there had been "directions" or helpful hints regarding placement, cutting, taping, etc. Thankfully, videos online helped, as did Beth, but I may have done a few things differently had I known what I know now regarding how it goes together, etc. Fyi...we learned that a good pair of scissors works great for cutting the Marley floor, much easier than the exacto knife in most posts/videos that we used for the first side! My daughter is so excited about having this space; she's definitely more motivated to practice (and it's better on her body!)

1 September 2026
Rated 5 out of 5 stars

Excellent quality and service

I ordered several rolls of the 1/2" Pacific Rolled Rubber gym flooring. It was one of the more expensive options, but I wanted top quality and minimum odor. I was not disappointed. The product arrived on time, looked great, and the density was exactly what I expected for a weight room floor. The ends were cut square enough for a wall-to-wall installation that I didn't need to trim them (the last 1/2" being hidden by wall molding). Quick install, minimal odor. I couldn't be happier.

1 September 2026
Rated 4 out of 5 stars

Cheer Mats

The mats themselves are great. We had a delay in shipping without any notification or communication but once it was brought to their attention the mats shipped quickly after.

25 August 2026
Rated 5 out of 5 stars

Good product, good buying experience

Quick quote, product delivered as promised and installation was as easy as advertised. It looks great in our basement and I was very pleased with the ease of making cuts to fit the room contours.

10 August 2026
Rated 5 out of 5 stars

Excellent product

Talking with costumer support and sales, my questions were answered. Delivery via freight came in the time they estimated and the product installed well. Thanks

1 September 2026
Rated 5 out of 5 stars

Easy assembly, looks nice

They cautioned that the item we ordered was backordered, but that they would get it to us as soon as possible. They sent it a week in advance of their original projection, which was nice. The tiles are very easy to put together, easy on the feet. They get a touch indented with patio furniture, however. We have been pleased so far.

14 August 2026
Rated 5 out of 5 stars

Easy to shop

Easy to shop, very helpful call center answered all my questions, was very easy to place an order online.

17 August 2026
Rated 5 out of 5 stars

Delivery was quick. Interlocking tiles work well

Delivery was quick and the interlocking tiles that I bought are perfect for my needs. They are seamless and work wonderfully. I'm trying to get an area for my paraplegic dog where she doesn't scratch her back paws concrete and this is perfect

17 August 2026

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