Beth was an incredible resource, helping to steer me to the correct products for my use case. I was ready to spend far more but she (correctly) recommended the right product and saved me significant... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Written by the company

Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service by the rep was excellent
The service by the rep was excellent.
Delivery had a minor issue but the delivery man was very accommodating.
I have been keeping an eye out for…
I have been keeping an eye out for something I can use in my basement for years without having to go into a huge expense since the floor is cement and a little uneven with a slight slope towards a drain.
The Greatmats Royal Interlocking carpet tiles are working amazing so far.
They feel great underfoot - no more cold hard cement in that area. They had some initial fluff just like new carpet which vacuumed up easily.
They stay locked in place great. I got the light gray and charcoal which look really sharp interlocked together into a pattern and around the outer edges on the charcoal squares I switched to the light gray edge and vice versa.
I ordered 30 to give them a try and I liked them so much I quickly ordered 30 more to expand the area.
Over time I plan on getting more to expand into other areas of my basement.
Functional, quick and easy to install and looks great in my opinion!
They sent samples quickly
They sent samples quickly. And didn't delay when we placed our order. Thanks
Great customer service!
Beth was wonderful! Absolutely great customer service, which is very much appreciatedwhen you'respending that kind of money! Any questions I had (and I had a lot), were answered in a timely manner and very thorough. In the end, the materials look great and were easy to install. My only reason for rating it 4 instead of 5, is I wish there had been "directions" or helpful hints regarding placement, cutting, taping, etc. Thankfully, videos online helped, as did Beth, but I may have done a few things differently had I known what I know now regarding how it goes together, etc. Fyi...we learned that a good pair of scissors works great for cutting the Marley floor, much easier than the exacto knife in most posts/videos that we used for the first side! My daughter is so excited about having this space; she's definitely more motivated to practice (and it's better on her body!)
Excellent quality and service
I ordered several rolls of the 1/2" Pacific Rolled Rubber gym flooring. It was one of the more expensive options, but I wanted top quality and minimum odor. I was not disappointed. The product arrived on time, looked great, and the density was exactly what I expected for a weight room floor. The ends were cut square enough for a wall-to-wall installation that I didn't need to trim them (the last 1/2" being hidden by wall molding). Quick install, minimal odor. I couldn't be happier.
Cheer Mats
The mats themselves are great. We had a delay in shipping without any notification or communication but once it was brought to their attention the mats shipped quickly after.
Great customer service
Great customer service, knowledgeable and communicative. Shipped quickly and great product!
Shipped in a timely manner and qty was…
Shipped in a timely manner and qty was correct.
Excellent service and timing
Excellent service and timing, overall -- even answering questions after the purchase...!
Good product, good buying experience
Quick quote, product delivered as promised and installation was as easy as advertised. It looks great in our basement and I was very pleased with the ease of making cuts to fit the room contours.
The mat kit was such an upgrade…
The mat kit was such an upgrade compared to the mix-match of TSC bought mats we were using before. Much cleaner and easy to maneuver
The product I needed more of was pool tiles
The product I needed more of was unfortunately discontinued. My sales person, I think her name waa Kristen, went above & beyond to find the remaining pieces. Much appreciated!
Excellent product
Talking with costumer support and sales, my questions were answered. Delivery via freight came in the time they estimated and the product installed well. Thanks
Easy assembly, looks nice
They cautioned that the item we ordered was backordered, but that they would get it to us as soon as possible. They sent it a week in advance of their original projection, which was nice. The tiles are very easy to put together, easy on the feet. They get a touch indented with patio furniture, however. We have been pleased so far.
Easy to shop
Easy to shop, very helpful call center answered all my questions, was very easy to place an order online.
Excellent experience, from ordering to delivery
The whole ordering and delivery experience was great. The mats look great, only time will tell how great they are but initial thought is that they are great quality and hopefully will hold up nicely in a busy holiday trade booth.
Delivery was quick. Interlocking tiles work well
Delivery was quick and the interlocking tiles that I bought are perfect for my needs. They are seamless and work wonderfully. I'm trying to get an area for my paraplegic dog where she doesn't scratch her back paws concrete and this is perfect
Simply the best service and quality!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








