Beth was an incredible resource, helping to steer me to the correct products for my use case. I was ready to spend far more but she (correctly) recommended the right product and saved me significant... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more
Our Geneva 3x3' tile floor is perfect for our home gym. We can see the seams if we look but that is fine. I would rather see seams than wrestle the rolled rubber flooring. The tiles installed easily a... See more
I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more
Company details
Written by the company
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Written by the company
Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Procurement Associate
The sales representative I worked with was very informative and helpful.
14 September 2026
Great communication
They were able to accommodate my small order to a residential address and arranged for a different shipping method so I did not have to pay the fees that go along with a large commercial delivery. Very pleased with the product and service.
14 September 2026
It was hard as rock because hardener…
It was hard as rock because hardener somehow spilled inside
14 September 2026
Reply from Greatmats.com Corporation
We are thankful this was brought to our attention and are working with the customer to have the issue resolved.
Great tradeshow flooring
Great tradeshow flooring
Flooring was delivered quickly and was perfect for our 10x20 trade show floor.
11 September 2026
Love this mat for my exercises
Love this mat for my exercises. Great comfort and grip. This is the second mat we purchased. We purchased first one for my husband's workouts and seeing how great it works and that it gives a comfort to the tushy, I decided to buy one for me. Delivery was great and in time.
3 September 2026
Great Quality Mats
I finally got around to connecting the mats for my kiddo. Great product and awesome customer service at time of purchase.
5 February 2026
The mat rolls arrived damaged
The mat rolls arrived damaged, with torn edges. The shrink wrap was completely torn.
10 September 2026
Reply from Greatmats.com Corporation
We are sorry to hear of the damage that occurred while the material was in transit with the freight company and have requested additional information from the customer to begin the claim process.
Helpful representatives and quick…
Helpful representatives and quick estimates. We love our new dance floors!
11 September 2026
The quality of the product is…
The quality of the product is fantastic. The delivery was on time and quick.
9 September 2026
Love your product
Love your product! Great price. Great customer service and speedy delivery. What's not to love?
9 September 2026
VERSAMATS DIAMOND
The matts are of good quality and just what we were looking for. Sales team and Shipping carrier were both pleasant and efficient.
8 September 2026
Beth was an incredible resource
Beth was an incredible resource, helping to steer me to the correct products for my use case. I was ready to spend far more but she (correctly) recommended the right product and saved me significant costs. The rolled rubber she recommended looks great and is low odor as she promised. I highly recommend Beth and Greatmats!
5 September 2026
The service by the rep was excellent
The service by the rep was excellent.
Delivery had a minor issue but the delivery man was very accommodating.
5 September 2026
I have been keeping an eye out for…
I have been keeping an eye out for something I can use in my basement for years without having to go into a huge expense since the floor is cement and a little uneven with a slight slope towards a drain.
The Greatmats Royal Interlocking carpet tiles are working amazing so far.
They feel great underfoot - no more cold hard cement in that area. They had some initial fluff just like new carpet which vacuumed up easily.
They stay locked in place great. I got the light gray and charcoal which look really sharp interlocked together into a pattern and around the outer edges on the charcoal squares I switched to the light gray edge and vice versa.
I ordered 30 to give them a try and I liked them so much I quickly ordered 30 more to expand the area.
Over time I plan on getting more to expand into other areas of my basement.
Functional, quick and easy to install and looks great in my opinion!
3 September 2026
They sent samples quickly
They sent samples quickly. And didn't delay when we placed our order. Thanks
31 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.