Dandgautocare Reviews 

Carlisle Branch.. What a miserable, horrible experience. I had my car booked in for an MOT and service this morning. I arrived at 7:51, walked into the reception, and was greeted by someone with the most appalling attitude. His exact words? “We are not open yet. We open at 8:00. Come back in ten minutes.”
Wow. No “Good morning,” no “Sorry, sir, we’re not open just yet—would you mind coming back in 10 minutes?” Not even a “Feel free to sit here for a few minutes while we get sorted.” Nothing. Just pure attitude and ignorance.
That person had no idea who I was. For all he knew, I could’ve been their highest-spending customer of the year. But no, he didn’t care. Well, he can keep his attitude—and his company. They need me far more than I’ll ever need them.
And if they don’t want to see people at 7:50 when they open at 8:00, that’s fine. Just keep the bloody door locked. Simple.

Warning do not use. £34 break disc marked up to £97 per disc £23 pads marked up to £66. Total price to change only front pads and discs £387. Garage down the hill total price for same work £215. Just shame there too busy tonfit me in .Where's your price guarantee?????????????

I stupidly took my daughters Toyota aygo for front brake pads and discs I got a bill for 285.81 for what should be a 1 hour job what a rip off. Disgusting shame on them.

I've had two MOTs at the Glenrothes branch now and I'm very pleased with the speed and with the communication before and after. Always fully clear, and above and beyond for tyre information - I'm very confident that I'm getting the best tyre advice as I had done some looking around before, and D&G advice was better.
Also able to MOT a Tesla Model S which many other garages can't due to the ramp size required.

I can not sing the praises enough of the service and attention to detail that was shown to me by the staff in the D and G garage/autocare in Kirkcaldy when my car recently failed its MOT.
In particular I would like to thank Stevie who managed the ordering of the parts and the work by the mechanical engineers in the garage. He left no stone unturned and worked beyond his duty to help us. We are indebted to him.
I have no hesitation in recomending the D and G autocare to my friends. Kate

Once again they were excellent. Fast, friendly, reliable and very well priced. I cannot praise them highly enough as I need my car for supporting my elderly parents and they got her back to me in less than 24 hours!!

Terrible manager cheeky rude and not listening. He wasn't the usual manager who are good .they pushed my fog light switch in being heavy handed and denied it .they broke the fixing around it it was pushed in by heavy handed. They were in denial I would have noticed the hole in the dash instantly..I put it back in in 2 seconds they failed the mot on this .its not the failed mot that upset me it was the managers rude attitude denied it and making me look like a fool.i will never use you lot and will recommend you to nobody. I hope you lose customers over this .unreal never use this lot plenty garages with nice managers out there.

Used Stevenson Road Edinburgh Branch, Scott ordered what I needed & the car was speedily fixed with a smile & good price - thanks

First time I've used D&G and definitely not the last. Staff very friendly, excellent service. The reception and waiting area exceptionally clean and welcoming perfect place for a woman wait compared to other garages. Five star.
Ian Glover.

Recently had some work done at their Stirling branch.
The mark up they put in a set of discs was astronomical!! Over £200 for a set of rear discs that would have cost less than half that at a motor factors.
Be careful of their prices as they like to over charge.
They will argue that they need to cover costs but a 200% mark up on one part is unacceptable.

Terrible garage - do not use. I got two back tyres done - went onto the motorway and felt like I was onboard Falcon-9. Upon further inspection the old weights were still on my wheel - what’s the point in changing tyres and not balancing the wheel? I’m also going to have to check the torque on my wheel nuts because clearly they don’t do the basics here.

When I called up to explain they were happy enough to correct this, however, upon fixing no offer of an apology or anything - accountability would have been well recieved. Maybe even a partial refund for the sloppy work which cost me double my time? But no, nothing.

I will never use this joke of a garage again - and I highly recommend you take my advice.

Boycott all these garages and stand against homophobic abuse

In the past I gave this garage great reviews, spent alot of money and was very satisfied with the work but there has been a change of staff and I'm still waiting on a price for a part 4 working days later. Clearly don't want my business anymore.

I took my fleet car to their Dunfermline branch for its first service and the chap on reception was friendly and professional and the job was done on time. To get 5 stars it would’ve been great for the car to have had a quick clean, but otherwise they were excellent

I along with my family have used D&G over several years unfortunately none of us will use the D&G in East Kilbride again. My car was serviced in August and I was advised I needed two new tyres, front discs and front brake pads. I questioned the need for new discs and pads as the car had only done 15,000 miles. I was advised Vauxhall was well known for this and then discussed the disc brakes at the back when the car has drum brakes. I knew these items didn't need replacing and was waiting for my MOT. However, my car underwent a recall today by
Vauxhall who did a vehicle check and confirmed neither the pads or discs require to be replaced anytime soon. Also a health check was done when I got new tyres and there was no concerns about the pads or discs.

So disappointed that a garage would advise a repair was required when it clearly doesn't. Only D&G can advise why they made such a statement. Definitely won't be back.

I visited D&G Autocare in South Gyle for an MOT and full service yesterday. The Invoice Num is EG151106. I was quoted a shocking £1,182 for various repairs, including brakes, a spring, a tyre, etc. Here's the breakdown: £108 for a tyre, £186 for two hours of labour, £192 for two brake discs, £130 for a spring, plus several smaller items ranging from £26 to £49 each. On top of all this, they added 20% VAT. In the end, I paid £952 as I had to remove the full service to lower the cost a bit. (see detailed in the attached invoice picture).
After that, I checked the market price online and the nearby garage, i.e. GSM (Gyle Service & MOT Centre). I was overcharged by D&G to a great extent.
· Coil spring: D&G £130 +VAT, GSM £80-£90+VAT, online price £30-£70 including VAT
· Brake disc: D&G £96.8 +VAT, GSM £60+VAT, online price £20-£50 including VAT
· Brake pad: D&G £49 +VAT, GSM £38+VAT, online price £20-£30 including VAT
· Other items: their prices are still higher, but we can leave it later.
The price online is transparent, and I understand garage charges a premium. Apparently, their prices are much higher than the garage I randomly checked. I will NOT be returning! (I should have read all the low rating posts before I went there, which are not rare cases.)

Efficient, friendly service and have used D&G a few times now for various one-off emergencies, flat tyre etc. I had my MOT and Service done with them this year. The under-tray of my car had a wee screw loose when I left - most likely wear and tear as it is an older car - but when I notified them of it, D&G made time to sort it out while I waited and didn't charge anything extra.

Things like this can happen to anyone and I was very pleased with how they handled it so quickly. I will be a returning customer!

My wife brought her car into the edinburgh branch to have a break line replaced and they proceeded to try to charge her over £700 for a mixture of unsolicited work which was reduced to £400 after I had people from the industry go in to sort it out, this isn't the first time they have ripped of women bringing cars in, absolute cowboys avoid at all cost

Very friendly staff, excellent service, would recommend them to everyone!

Worst garage service ever! Booked job to get done, email me to say bring it in then told they can't do the job. Phoned manager of D&G and fobed of with more crap about how it is not there fault, Never use them again.