Dandgautocare Reviews 

362
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff, highly professional attitude, and prompt vehicle repairs successfully completed at very short notice. People deeply appreciate the affordable pricing structures, clear communication maintained throughout the process, and efficient overall service provided by the entire team. Consumers consistently mention how reliable and trustworthy the garage operations feel when handling various motoring needs. Some reviewers were not happy with unexpectedly high repair bills, expensive labor costs, and feeling completely overcharged for necessary services. A few customers also shared concerns regarding poor customer service, unhelpful responses during disputes, and recurring issues concerning the quality of certain mechanical fixes.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt repairs and reasonable prices. Reviewers... See more

Staff

Customers consistently note positive experiences with staff, describing them as warm, welcoming, and... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great value for repairs,... See more

Customer service

People report positive experiences with customer service, consistently praising the professionalism and... See more

Value for money

Users describe positive interactions with value for money, consistently praising affordable prices and honest... See more

Reviews shaping this summary

Rated 5 out of 5 stars

D&G auto care in wardpark Cumbernauld is an excellent service and made with great guys always Looking out for there customers . I had an emergency this morning and I called and without in hesitation t... See more

Company replied

Rated 5 out of 5 stars

Always use Falkirk branch and always get the best service. Staff are professional, knowledgable (been with several issues and been on the money every-time), always excellent value for money and their... See more

Company replied

Rated 5 out of 5 stars

I've used D&G autocare im Falkirk for years now and I've always had a good experience. Allan and the guys has always been incredibly helpful and have never felt like I've been ripped off like other p... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend this garage enough! They managed to fit me in at really short notice when my brakes started acting up, and honestly, they were absolute lifesavers. The service was quick, profession... See more

Company replied


Company details

  1. Car Inspection Station
  2. Auto Repair Shop
  3. Auto Spring Shop
  4. Car Repair and Maintenance
  5. Car Service
  6. Tire Shop

Information provided by various external sources

Fast, Friendly and Fair - That's D&G Autocare


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

362 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(362)

115 reviews in the last 12 months

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Rated 1 out of 5 stars

Highway Robbers

They should rename the Musselburgh branch DickTurpnMotors. My daughters car failed it’s MOT on 3 things, wipers not clearing windscreen, front near side ball joint excessive play and 2 front rubber dust covers for tie rods, She was quoted at £775 for repairs, The car a Nissan Qashqai was taken to a reputable Garage in Dalkeith , total cost including MOT was £340, I’ve contacted DVSA in regards

17 August 2026
Unprompted review
Rated 5 out of 5 stars

D&G Autocare Carlisle - Top Lads!

I’ve used D&G Autocare in Carlisle a few times now, always good on price, always happy to help, always willing to go the extra mile, nothing is too much trouble. I won’t go anywhere else now.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

I had a new timing belt and water pump…

I had a new timing belt and water pump kit fitted to my Passat 30 months/28k miles ago and due to being poorly fitted by your Livingston branch the tensioner pulley failed. The garage I then took the car to, to be repaired made me aware of the poor installation and even that silicone was used to fit the water pump. Rectifying this incredibly poor workmanship has cost me over £800. I will never use D&G again. Ever.

19 May 2026
Unprompted review
Dandgautocare logo

Reply from Dandgautocare

Thank you for your feedback. All work parts and labour are covered by a full 12 months or 12,000 mile guarantee. It would appear that the work carried out is well past the guarantee period.

D&G Autocare only uses parts and components that either surpass, or are at least equivalent to, OE specification. Installation of the timing belt and water pump is a very straight forward job it is hard to imagine how straight replacement could ever be done poorly. Perhaps you would ask the 3rd party repairer to provide you with a report of their findings that you would email to info@dandgautocare.co.uk as evidence that may be investigated.

Rated 5 out of 5 stars

Excellent service

Just been in to Cumbernauld d and g autocare and delighted with service and work that they carried out

4 May 2026
Unprompted review
Dandgautocare logo

Reply from Dandgautocare

Thank you very much for your 5 star review.

Rated 5 out of 5 stars

We were traveling from near Fort…

We were traveling from near Fort William (Scotland) to near Birmingham (England) alight came on to say I had low pressure in one or more tyres. I could not find how to work the warning. Falkirk happened to be the next town and when we got there we used Google to find somewhere that could check the fault. We phoned Dandg (one of the best things I have ever done)They directed me to their unit sorted my problems set the tyre pressures and directed me back to the motorway and all done at max haste. The charge was Nothing Zero Zilch I left a small donation to a hangover but I was far to mean for their GENEROSITY.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Got my car towed here after it wouldnt…

Got my car towed here after it wouldnt start no warning, nothing. It sat for days before they even looked at it. Then said they think it might be the wet belt. Its a 2019 ford focus diesel it doesnt even have a wet belt! Then said it might be this it might be that and then said they would need to strip the engine. Lost all confidence in them by that point! Needless to say got someone to lift the car and took elsewhere!

21 January 2026
Unprompted review
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Reply from Dandgautocare

Thank you for your feedback. Would you provide the vehicle registration number or a D&G Autocare invoice number to info@dandgautocare.co.uk to help me identify your vehicle and investigate your visit.

Rated 1 out of 5 stars

Beware, check your car for damage at collection

Falkirk branch.

CAUTION: D&G can damage your vehicle and claim it wasn’t them. If you use the Falkirk branch (I suggest you don’t), I strongly recommend using your phone to record a walkround video of your car at drop off, then checking it again on collection. Stupidly, I didn’t…

My car was with D&G for MOT on 17/12/25 (Invoice FK144059). I’d used them before so didn’t think to check my car before/after as I trusted them. Car went in perfect, car returned to me with damage: two dents, one either side of the bonnet badge. A PDR technician’s opinion is this damage is 100% consistent with pushing down on the bonnet to close it. The correct method to close a car bonnet is drop it from a small height, NOT press down on it by hand.

D&G deny liability because I didn’t report the damage before driving off their premises. I drove directly home (approx 2 miles) and didn’t notice and report the damage until the next day. Between arriving home and noticing the damage, my car didn’t move from my CCTV-covered driveway. i.e. I can prove the damage didn’t occur in my possession. But that’s not good enough for D&G.

So like I say, use at your own risk.

Utterly frustrated and certainly won’t recommend or return to D&G. Discussed it with their ‘Operations Manager’ but they continue to deny liability.

17 December 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your feedback.

Rated 1 out of 5 stars

Don't bother

Took my car for MOT, it needed work it to pass so I paid, work done, car back the road. It did have a few advisory notes, but NOT for the rear offside brake line. So now I have no car and no way of getting it up to them to look at. They were not helpful at all.

19 January 2026
Unprompted review
Dandgautocare logo

Reply from Dandgautocare

Thank you for your feedback. Would you provide some further information to see if I may assist you. Would you provide a D&G Autocare invoice number or the vehicle registration number to info@dandgautocare.co.uk .

Rated 1 out of 5 stars

Overcharged and poor management

My ex partner recently took her car to D&G Inverkeithing as she noticed a knock from the rear. Was charged £526.60 for a front suspension arm, tie rod end and wheel alignment. Over £300 charge for labour for work that should take a maximum 1.5 hours and that’s with issues. May I also add the problem still there. Upon calling the “ operations manager “ at head office she was told “ if your not happy at the price don’t use us again”

All proof i.e Registration number and invoice number have already been sent to D&G Autocare head office.
Invoice number IK187321

*** UPDATE ***
I have had no communication from D&G Autocare and as such they have decided to block me rather than communicate which is both immature and unprofessional. I’ll be submitting my findings to Motor Ombudsman.

29 November 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your feedback.

Rated 5 out of 5 stars

Great Service

Took my BMW 3 series in for its first service, D&G Dunfermline done a great job, was in communication throughout letting me know how long it would take, and when it was ready. Even picked up a minor fault and gave advice on fixing it.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

D&G autocare Edinburgh! Great customer service

I recently had a bit of a mishap with a flat tyre while out and about in Edinburgh, so I took my car straight to D&G Autocare on Stevenson Road. What could have been a stressful day turned into a breeze thanks to their incredible team! They were so efficient—they assessed the issue right away, and within just a few hours on the same day, Scott had ordered the new tyres and got them fitted perfectly. No waiting around or follow-up appointments needed.

The quality of their work is always top-notch; I've trusted them with my vehicle multiple times now, and I’ll never hesitate to go back. What really stands out, though, is their amazing customer service. Everyone there is so friendly and approachable, making the whole process feel stress-free.

A special shoutout to Scott Ritchie—he's been an absolute star every time I've called to inquire about services or updates. He's knowledgeable, patient, and genuinely helpful, which makes all the difference.

If you're in Edinburgh and need reliable garage, I highly recommend D&G Autocare!

4 November 2025
Rated 5 out of 5 stars

Outstanding Service!

My car had failed its MOT at a well known car dealership and I was quoted over £700 to fix it. Upon taking my car to D&G Autocare in Stirling they managed to repair the problem, replace the damaged parts and put it through another MOT for half of that price the very same day. The mechanic even took the time to explain to me the issues and how they were solved. I honestly can’t thank D&G enough they were excellent and it’s where I’ll be taking my car for repairs from now on! All of the staff were friendly and couldn’t do more to help me. Outstanding service!

5 November 2025
Unprompted review
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Reply from Dandgautocare

Thank you for your 5 stars.

Rated 5 out of 5 stars

Flat tyre

My tyre was flat due to a large screw embedded in it. On phoning D & G in Inverkeithing they said to bring it down and they would fit me in despite it being near to closing time. The young guy who dealt with me was called Ryan and he was very polite and professional. As I had had to pump the tyre up before getting there and having never done it before I was feeling a bit anxious. Ryan was very calming and told me not to worry as they would fix it, which they did.
I have used the Inverkeithing garage before and always have had a pleasant experience.
Sorry for taking so long to put my review up.

5 August 2025
Unprompted review
Dandgautocare logo

Reply from Dandgautocare

Thank you for your 5 stars.

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