Cophall Park & Ride Gatwick Reviews 

2,985
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,397 reviews, reviewers overwhelmingly had a great experience with this company, mentioning the reliable and professional service. Customers frequently mention that the online booking process is remarkably simple and straightforward, while the staff are consistently described as exceptionally friendly and helpful. People also deeply appreciate the regular shuttle buses that provide a very convenient, efficient, and quick transfer straight to the airport terminal. However, some customers also noted occasional delays during peak periods when the car park was exceptionally busy. Some reviewers were not happy with specific instances where vehicles experienced unexpected battery troubles or required extra waiting time before being brought around.

What people talk about most

Service

People report positive experiences with service, highlighting regular shuttle buses and straightforward... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently polite,... See more

Booking process

Users describe positive interactions with booking_process, highlighting that reservations are quick and... See more

Location

Clients share ambiguous opinions on location, noting it is close to the airport and very easy to find.... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied

Rated 5 out of 5 stars

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,985)

1,313 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy and great prices

Quick and easy and great prices

17 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad you found our service quick, easy, and well-priced! We truly appreciate your positive feedback.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that you found our process efficient. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Easy to book

Easy to book
Friendly service

16 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are delighted to hear that you found our booking process easy and our service friendly. We appreciate your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Drop off and pick up quick. Just felt sorry for the driver as no aircon on the bus in this very hot weather!

7 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear you had excellent service and quick drop-off and pick-up! We appreciate you highlighting the driver's comfort; we are looking into our bus air conditioning.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always use this company

Always use this company, brilliant service , we were recommended and now we recommend

6 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you consistently use our company and find our service brilliant! It's wonderful to know that you're now recommending us to others. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

The staff were helpful and the shuttle…

The staff were helpful and the shuttle bus to and from Gatwick Airport was prompt and well driven, all at a competitive price.

29 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that you found our staff helpful and that our shuttle bus service to and from Gatwick Airport was prompt and well-driven. We appreciate your positive feedback on our competitive pricing!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Have been parking there for many years…

Have been parking there for many years and always have had good things to say about them

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you've had consistently positive experiences with us over many years. Thank you for your continued loyalty; it truly means a lot!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

reliable as ever

5 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Fantastic company looked after us in a…

Fantastic company looked after us in a professional way and manner. Our flight was delayed coming home and they were accommodating for the misshap

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that our team provided professional and accommodating service, especially when your flight was delayed. Thank you for your kind words!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Cophall - the only option when flying from Gatwick.

We always use Cophall when flying from Gatwick.
Booking is easy
Checking the car in is uncomplicated
Shuttle bus is regular
Thank you all for a good service.,

1 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your experience with us was excellent, from booking to the shuttle bus service. We appreciate your continued loyalty!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Happy with the parking side of things

Happy with the parking side of things, prompt with the pick at the airport when you arrive back been parking here for a few years now

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you're happy with our parking service and the prompt pick-up at the airport. Thank you for your continued loyalty over the past few years!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Just a great service..have used the…

Just a great service..have used the services 3 times and never been disappointed..

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so happy to hear that our service has consistently met your expectations! We appreciate your continued trust in us.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

All way a good service the car is well…

All way a good service the car is well cared for

2 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate your positive feedback. We are happy to hear that you consistently receive good service and that your car is well cared for.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Great place for airport parking and…

Great place for airport parking and still reasonable prices. Buses frequent. Buses are now very dirty and tatty looking inside wouldn't hurt to give them a wipe round but all in all great service.

4 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear you found our airport parking services and prices reasonable, and that our buses are frequent. We appreciate you bringing the cleanliness of our buses to our attention; we will address this with our team to ensure a more pleasant experience for everyone.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent company wouldnt use anyone else

Brilliant service from start to finish , i always telephone book and staff can not be any more helpful and polite . Also had no problems when dropping off and collecting vehicle very quick service and buses always frequant , i definately rate this company excellent 5 stars

8 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so happy to hear that you consistently receive brilliant service from our team, from booking to vehicle collection. We truly appreciate your kind words about our helpful staff and efficient service. Thank you for your excellent 5-star rating!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always easy to drop off before being…

Always easy to drop off before being dropped to the airport. Would highly recommend!

7 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that dropping off your vehicle before your flight was easy and convenient for you. Thank you for your high recommendation!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

value for money

Friendly, knowledgeable and helpful staff,
good location, good price, reliable and quick service,
easy booking service

23 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so happy to hear such wonderful feedback! It's great that you found our staff friendly, knowledgeable, and helpful, and that our location and prices met your expectations. We appreciate you highlighting our reliable, quick, and easy booking service!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service from drop off to pick…

Excellent service from drop off to pick up,
The hand over of your keys leaves you stress free about losing them while away.
We also had our departure and arrival flights at north and south terminals, this was no problem for our drop off and pick up, once bag collected we where picked up within 15 mins

8 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear you experienced excellent service from drop-off to pick-up! It's wonderful to know that our key handover process provided you with peace of mind. We're also pleased that our service seamlessly accommodated your flights at both North and South terminals, with a prompt pick-up within 15 minutes of collecting your bags. Thank you for your fantastic feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very good

Everything was very organised have used lots of times always the same thank you

7 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you consistently find everything well-organized! Thank you for your continued support and kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Nothing everything was perfect

Nothing everything was perfect

9 June 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that everything was perfect for you. Thank you for taking the time to share your positive experience with us.

Cophall Park & Ride Gatwick

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look