Cophall Park & Ride Gatwick Reviews 

3,116
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,219 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking process is remarkably straightforward, making drop-off and collection completely seamless. Travelers also appreciate the friendly staff, regular shuttle service, and reasonable pricing compared to other airport alternatives. However, some people mentioned experiencing occasional delays with shuttle buses or finding their vehicles dirty upon return from travel. A few other people also felt that prices had increased notably in recent bookings or reported minor concerns regarding service management. Consumers value the overall reliability, though these specific drawbacks are important factors to consider before booking.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting friendly, helpful staff and... See more

Staff

Customers had positive experiences with staff, frequently highlighting that office personnel and bus drivers... See more

Booking process

Users describe positive interactions with booking process, frequently highlighting that the online... See more

Location

Clients share ambiguous opinions on location, frequently highlighting that it is close to the airport and... See more

Price

People report positive experiences with price, frequently highlighting very competitive rates, reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything is very simple from the booking, easy drop off for your vehicle and collection. Have used Cophall Parking for many years and always have received great service from office staff to bus driv... See more

Company replied

Rated 5 out of 5 stars

Always use Cophall , Happy helpful people in the office , bus drivers always greet us no matter what time of day , especially early mornings they still have a smile. Car looked after, and very pro... See more

Company replied

Rated 5 out of 5 stars

We have been using this company for over 20 years. Easy booking service and very helpful when I had to change the dates because our tour operator moved the dates. Very efficient service both on droppi... See more

Company replied

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

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4.7

All reviews

(3,116)

1,149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gatwick Parking

Easy to park and transfer into Gatwick airport with Cophall.
Repeat customer and always use them.

Very competitive on price.

29 September 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are happy to hear that our airport transfers and parking options remain convenient for you. Thank you for your continued loyalty and for highlighting our fair pricing.

Cophall Park & Ride

Rated 5 out of 5 stars

Easy drop off

Easy drop off. Quick pick up.
Only down bit is quite a long walk from drop off ar North terminal to departure.

8 October 2026
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Reply from Cophall Park & Ride Gatwick

Thank you for the 5-star review! We're glad you enjoyed our quick pick up and easy drop off service. We appreciate your feedback regarding the walk to the North Terminal departures and will keep this in mind as we work to improve our customer experience.

Cophall Park & Ride

Rated 5 out of 5 stars

Good price and easy to book.

Good price and easy to book.
Have used this site several times before

15 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're glad you enjoyed your experience. Thank you for your continued loyalty and kind feedback on our simple reservation process and fair rates.

Cophall Park & Ride

Rated 5 out of 5 stars

No hidden charges

No hidden charges
Easy to book
Good service

3 February 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are happy to hear that our easy booking, clear pricing, and good service met your expectations. Thank you for your review.

Cophall Park & Ride

Rated 5 out of 5 stars

Great service !

I was unsure if my Toyota Truck would be allowed on site or I would be charged for an oversized vehicle. I emailed the reservations team and received a reply with 30 minutes from Georgiana who confirmed clearly that they excepted Trucks at Cophall without additional charges. After emailing her again she also advised on best way of booking and the current rates. Nice to have someone who came back and was really helpful - great service. Thank you

15 October 2026
Unprompted review
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are happy to hear that your inquiries regarding parking your larger vehicle were handled so quickly and clearly. Providing prompt, helpful, and accurate assistance to ensure a smooth booking process is always our goal, and we appreciate you taking the time to highlight the excellent support you received prior to your visit. Knowing that our team helped ease your initial concerns and provided clear guidance on the best options available brings us great satisfaction. Thank you for sharing your positive experience with us, and we look forward to welcoming you and your truck again in the future.

Cophall Park & Ride

Rated 4 out of 5 stars

Easy to find smooth process on arrival

Easy to find smooth process on arrival

15 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are glad you enjoyed your experience with our smooth arrival process and location. Thank you for your review.

Cophall Park & Ride

Rated 5 out of 5 stars

Great service from booking to leaving

Great service from booking to leaving. Would recommend.

14 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are thrilled to hear that you had a seamless experience with us from start to finish. Thank you so much for taking the time to share your feedback and for recommending our service to others!

Cophall Park & Ride

Rated 5 out of 5 stars

Excellent service

We always use Cophill park and ride when we travel from Gatwick it's very quick to check in buses to the airport run every 15 mins and we have never had to wait long for a return bus from the airport also the bus is free

26 September 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you for your fantastic feedback! We are delighted to hear that you consistently enjoy our quick check-in process, frequent shuttle transfers, and prompt return service during your travels.

Cophall Park & Ride

Rated 3 out of 5 stars

Used your company in September

Used your company in September, had two in group who needed assistance getting cases onto bus but no help given by driver.
Better when mini vans ,as driver used to help on and off.
Might as well go to purple parking.

9 September 2026
Unprompted review
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you for sharing your feedback with us. We appreciate you taking the time to detail your September experience regarding the lack of luggage assistance for members of your group.

Cophall Park & Ride

Rated 5 out of 5 stars

we have used Cophall parking many times…

we have used Cophall parking many times now,
and find the staff and service to be excellent and would recommend to anybody

14 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you so much for your continued trust in our service. We are delighted to hear that our team consistently provides you with such a positive experience and that you feel confident recommending us to others.

Cophall Park & Ride

Rated 5 out of 5 stars

Parking made easy

Parking made easy. Good price, friendly staff, efficient drop and pick up at Airport Terminal.

14 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are delighted to hear that you enjoyed our competitive pricing and found the parking process so straightforward. It is wonderful that our team provided friendly service and that your airport terminal transfers were smooth and efficient.

Cophall Park & Ride

Rated 5 out of 5 stars

Booking process very good,great price…

Booking process very good,great price and will continue using cophall

13 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are delighted to hear that you found our reservation system smooth and appreciated our great value. Thank you for your review and for choosing to park with us again in the future.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent check-in and check-out

Excellent check-in and check-out. Nice and easy to drop car next to check-in and pick up close to check-out. Excellent and regular bus service to and from terminals.

13 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are thrilled to hear that your arrival and departure processes went so smoothly. It is wonderful that you enjoyed the convenience of our vehicle drop-off and collection locations, along with our frequent shuttle service. Thank you for taking the time to share your positive feedback with us!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you for taking the time to share your feedback. We are happy to hear that navigating our digital platform and securing your reservation was a seamless process for you. We appreciate your support and look forward to serving you again soon.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always good

Always good, we use them every time we go away. Easy to book, reasonable price and good service.

9 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so grateful for your continued loyalty every time you travel. It is wonderful to hear that you find the booking process simple, our rates reasonable, and our service consistently good.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

No problems would have given 5 stars if…

No problems would have given 5 stars if the return coach driver hadn't had a twitch on his braking foot all the way back.

11 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We appreciate your feedback and are glad you had a good overall journey. We regret the uncomfortable ride during your return trip and will discuss this with our team.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Very easy, excellent service

Easy to find, quick efficient service, pleasant customer service and reasonable cost. Can’t fault anything!

11 October 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are thrilled to hear that your experience with us was so smooth and hassle-free! Thank you for taking the time to share your wonderful feedback about our convenient location, helpful staff, and fair pricing.

Cophall Park & Ride Gatwick

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