Cophall Park & Ride Gatwick Reviews 

2,985
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,397 reviews, reviewers overwhelmingly had a great experience with this company, mentioning the reliable and professional service. Customers frequently mention that the online booking process is remarkably simple and straightforward, while the staff are consistently described as exceptionally friendly and helpful. People also deeply appreciate the regular shuttle buses that provide a very convenient, efficient, and quick transfer straight to the airport terminal. However, some customers also noted occasional delays during peak periods when the car park was exceptionally busy. Some reviewers were not happy with specific instances where vehicles experienced unexpected battery troubles or required extra waiting time before being brought around.

What people talk about most

Service

People report positive experiences with service, highlighting regular shuttle buses and straightforward... See more

Staff

Reviewers mention positive feedback about staff, highlighting that employees are consistently polite,... See more

Booking process

Users describe positive interactions with booking_process, highlighting that reservations are quick and... See more

Location

Clients share ambiguous opinions on location, noting it is close to the airport and very easy to find.... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good place to park - I have been using them for years. Excelent regular bus service into Gatwick and swift check-in both to depost and pick up keys. A recebt mix-up when I booked the wrong vehi... See more

Company replied

Rated 5 out of 5 stars

Had another good visit to Cophall Farm - service as excellent as normal with really friendly staff. On my return bus was there within 15 mins of calling. When using Gatwick i would not use anyone else... See more

Company replied

Rated 5 out of 5 stars

Honestly could not fault this service. From start to finish, it was the most stressful free experience and very reasonably priced. As soon as we arrived, we hopped on the bus and on our return from th... See more

Company replied

Rated 5 out of 5 stars

Really helpful staff, friendly, and supportive, the service is really helpful and easy to use and they give you all the information you need and if anything should change a direct contact number or em... See more

Company replied


Company details

  1. Vehicles & Transportation

Written by the company

Cophall Parking Gatwick has over 30 years of experience providing Park and Ride services for Gatwick Airport. With our close proximity to the airport and our frequent bus transfers, Cophall Parking is the regarded by many as the most convenient Park and Ride service at Gatwick. Our 2000 space Car Park bears the prestigious Park Mark Award and is police checked for safety and security.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,985)

1,313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything runs smoothly

Everything runs smoothly. Car was waiting when we arrived. check in also very easy. Bathrooms at reception area always a plus!

14 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're happy to hear that everything ran smoothly for you. It's great to know your car was waiting and check-in was easy. We appreciate your positive feedback about the bathrooms!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great service

Great service. Stress free. Will 100% recommend to others

15 July 2026
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Reply from Cophall Park & Ride Gatwick

We're so happy to hear we provided you with stress-free service! We appreciate your recommendation.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Always use Cophall for Gatwick Parking

Always use Cophall for Gatwick Parking. Easy to get to and always give a good service.

22 July 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased to hear you consistently find our service good and easy to access. Thank you for your kind words and continued trust in us!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Reliable service

Booking easy. Check-in efficient. Arranging return pick up straightforward. Overall a reliable and safe option

16 July 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found the booking process easy and check-in efficient. It's wonderful to know that arranging your return pick-up was straightforward, and you consider us a reliable and safe option.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent experience as always

Excellent experience as always, easy booking process with very competitive prices, drop off and pick up straight forward and no fuss. They can be trusted to deliver a quality service. (Hopefully my latest review will earn me free board and lodgings on my next visit 😀

21 July 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear you consistently have an excellent experience with us! It's wonderful to know that our booking process, competitive prices, and straightforward drop-off and pick-up contribute to a quality service you can trust. Thank you for your kind words.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

They are my first choice

They are my choice anytime i want a parking and ride in Gatwick. They have always provided services to my satisfaction and hope it will be this time too. effective booking process.

14 July 2026
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Reply from Cophall Park & Ride Gatwick

We're delighted to hear that we are your preferred choice for parking and ride at Gatwick. It's wonderful to know that our services have consistently met your satisfaction, and we appreciate your positive feedback on our effective booking process.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Also helpful

Also helpful, efficient and friendly. Always use Cophall when flying from Gatwick. Very competitive prices too.

21 July 2026
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Reply from Cophall Park & Ride Gatwick

We're so pleased to hear that you find our service helpful, efficient, and friendly! It's wonderful to know you consistently choose us when flying from Gatwick, and that our competitive prices are appreciated.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

Thank you so much for your kind words. We are delighted to hear that you consistently receive a high-quality service from us.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so glad to hear you've had a positive experience with our service so far! We truly appreciate your kind words.

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

The service we have received over many…

The service we have received over many years of being a customer of cophall parking has been fantastic, the staff always helpful when booking over the phone and in person when we arrive.

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We truly appreciate your long-standing loyalty and are delighted to hear that you've consistently received fantastic service from us over many years. It's wonderful to know our staff has always been helpful, both over the phone and in person.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent Efficient service

I found this visit really efficient

14 July 2026
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Reply from Cophall Park & Ride Gatwick

We're happy to hear that your visit was efficient. We appreciate your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Five Star Airport Parking

Have used Cophall Parking for the last couple of years. Aways very competitively priced and a smooth booking in, collection process and short wait times for pick up coaches. Would definitely recommend.

13 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear you've consistently had a positive experience with our parking services over the past couple of years. It's wonderful to know our pricing, booking, and collection processes, along with our short wait times, have met your expectations. Thank you for your kind recommendation!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Not as good as it used to be

I have used them for years but this time I was disappointed for two reasons. When I called after clearing security the chap on the telephone spoke so fast I couldn't understand him so asked again, with a swift reply and then goodbye and cut off. Then the bus driver took off so fast my suitcase went flying down the bus, luckily there were no passengers in its path. So overall not the service I have had previously

19 July 2026
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Reply from Cophall Park & Ride Gatwick

We are truly sorry to hear that your recent experience did not meet the high standards you've come to expect from us over the years. We appreciate you bringing these issues to our attention. We are reviewing the communication protocols and driver conduct to ensure such incidents are not repeated. Your feedback is invaluable as we continuously strive to improve our service.

Cophall Park & Ride Gatwick

Rated 3 out of 5 stars

Fast and easy, but expensive

I like that it is a relatively fast and convenient service, however it is rather expensive.

11 November 2025
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Reply from Cophall Park & Ride Gatwick

We appreciate your feedback on our service speed and convenience. We understand your concerns regarding pricing, and we are always evaluating our offerings.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Good experience

Had to cancel a previous booking and this was made very easy with very quick refund of money.
This booking easy to do and whilst I didn’t price check, I’m sure it would pass that test and why change from using them for years.
Would only caution that takeover by Maple not fully tested yet.

19 July 2026
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Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your recent cancellation and booking process was easy and efficient, and that you continue to trust us after many years. We appreciate your feedback regarding the Maple transition; we have been operating with Maple since 2022, so any transition has already happened and we hope that all our customers would say we have improved the service.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

cop hall parking easy to find post code spot on friendly…

easy to find post code spot on friendly staff drop off and pick quick

11 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're delighted to hear that you found us easy to locate and that our staff was friendly. We're also glad the drop-off and pick-up process was quick. Thank you for your positive feedback!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Great value for money

Excellent service from start to finish. The booking process was straightforward and on arrival everything was clearly explained. The transfer to and from Gatwick was quick and efficient.
Collection on our return was smooth, and our car was ready without any delays.
Great value for money. I would definitely use again and would happily recommend them to anyone flying from Gatwick.

9 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that your experience with us was excellent from start to finish. It is wonderful to know that our booking process, clear explanations, and efficient transfers to and from Gatwick met your expectations. We truly appreciate your kind words and recommendation!

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

A very good service provided that we…

A very good service provided that we have used for years past. Sadly though prices have risen considerably.

10 July 2026
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Reply from Cophall Park & Ride Gatwick

We're truly grateful for your long-standing loyalty and appreciate you highlighting our service.

Cophall Park & Ride Gatwick

Rated 5 out of 5 stars

Excellent service as Always

Excellent service as Always.
Would not go anywhere else.

17 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We are so pleased to hear that you consistently receive excellent service from us. Thank you for your loyalty and for choosing us!

Cophall Park & Ride Gatwick

Rated 4 out of 5 stars

Staff and drop off process excellent

Staff and drop off process excellent, However the wait for the return but was a little longer than expected but i would defiantly use again

17 July 2026
Cophall Park & Ride Gatwick logo

Reply from Cophall Park & Ride Gatwick

We're so glad to hear our staff and drop-off process were excellent! We appreciate your feedback regarding the wait for the return bus and will certainly review our procedures. We look forward to welcoming you back.

Cophall Park & Ride Gatwick

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