Gatwick Holiday Parking Reviews 3,019

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use, from the straightforward online booking process to the efficient parking system and frequent shuttle transfers to the terminal. Many people found the pricing to be very reasonable, especially when booking in advance, and appreciated the overall value for money. The user experience is often described as smooth and hassle-free, with many expressing their intention to use the service again. However, some customers also noted issues with the location, particularly regarding signage and directions, which occasionally led to difficulty finding the car park or a parking space. A few people reported instances of closed entrances or a lack of shuttle buses, causing inconvenience and confusion.

What people talk about most

Location

Customers consistently note ambiguous experiences with location. Many reviewers found the car park easy to... See more

Service

Clients share positive opinions on service, frequently highlighting the warm, friendly, and punctual bus... See more

Price

Users describe positive interactions with price, often highlighting competitive rates, especially when... See more

Booking process

People report positive experiences with the booking process. Customers found it very easy to book online,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the website easy to use,... See more

Based on these reviews

Rated 5 out of 5 stars

Have used this service whenever I travel via Gatwick. Easy booking process online. Clear instructions to finding long stay car park. Easy system of parking which are zoned. Bus transfer regular buses... See more

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Rated 5 out of 5 stars

It’s just so easy, make your booking, arrive, park, get the shuttle to the north terminal and repeat on your return journey. I always used to get the train, but this is cost effective for short trip... See more

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Rated 5 out of 5 stars

Have used your parking facilties over the last 2 years and I find the parking you offer very safe and secure and I can keep my car keys with me whilst I'm on holiday. Your website is easy to use and... See more

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Rated 5 out of 5 stars

Easy to find & good size car park. No issues with parking. Car recognition on pre pay is a good call. Going to be using it in February, March & April for Extreme Day Trips & well deserved holiday

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Rated 5 out of 5 stars

Easy to get to, simple to park, shuttle service takes you to the terminal, great way to park, official Gatwick parking beats those car parks outside of the airport, will use again I went pre holiday... See more

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Rated 5 out of 5 stars

We always use Gatwick Holiday Parking while we're on holiday. Always the cheapest price. Never had an issue. Always easy to park and regular bus pick ups. You never have to wait long. Highly recommend... See more

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Rated 5 out of 5 stars

I booked mid-stay parking at Gatwick North terminal for couple of days. This parking is within walking distance to the terminal, very clean, well lit and very secure. The price is very competitive.... See more

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Rated 5 out of 5 stars

Great price for 28 days parking, pat on the back to the person who finally realized empty car park earns no money but price it correct it's earns money, will definitely be booking again.

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Rated 5 out of 5 stars

I was able to contact the company and given great advice as I was travelling with an oversized vehicle. The advice I was given on the phone was accurate and detailed and reassuring. The only downside... See more

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Rated 5 out of 5 stars

I was misled by the sat nav, which made it difficult for me to locate the parking.So I lost valuable time in trying to locate the long-term packing south timing out.That was the only difficulty thank... See more

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Rated 5 out of 5 stars

Absolutely fantastic experience! I parked at Gatwick Holiday Parking, took a flight to Africa for a month, and upon my return, my car was ready and waiting for me. Such convenience! Thank you!

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Rated 5 out of 5 stars

Price is very good, large area and vacant spaces to Park. The shuttle bus is perfect and very frequent, the Driver was so polite, not one feeling of being uneasy or stressed looking for a place to par... See more

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Rated 5 out of 5 stars

The cost was very competitive straight into the car park no hassle parked with ease. Walked through a covered way and through the Hampton hotel to the terminal less than 5 minutes Didn't see any body... See more

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Rated 4 out of 5 stars

Cheap. Though Long Stay didn't recognise my booking despite recognising number plate and definitely correct on the booking. Long Stay wanted to charge £250 on exit! (£54 booked. Gatwick rip off for t... See more

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Rated 5 out of 5 stars

Booking was easy and quick. Unfortunately I had to cancel the booking due to illness in the group they were excellent and cancelling easy would 100% recommend them and will definitely use when I reboo... See more

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Rated 5 out of 5 stars

Whilst booking my long stay parking was relatively easy I can offer 5 *. However, If I was reviewing the costs I would put 2* due to the high cost of parking.

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Rated 5 out of 5 stars

Simple in and out, no bother. Decent bus service to and from airport terminal. Make sure you remember where you parked...its a big car park.

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Rated 1 out of 5 stars

Worst company ever as they make their booking conformation difficult and wnd up costing you money. Will NEVER use these again as no compassion. Just take your money and dint care about the public... See more

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Rated 2 out of 5 stars

They had a sign up at Gatwick North Long-Stay roundabout, directing customers to the left and then their car park was signed off of that road. The car park was sealed off and there was no entry. The o... See more

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Rated 5 out of 5 stars

Great and easy to use there was some construction at the artistry that day with no signage so struggled a little bit to find the non staff parking section

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Rated 5 out of 5 stars

What can I say….. so much cheaper than the airport site. Easy navigation on the website. Full instructions on how to get to the airport. Van was locked for 15 days and was still waiting for me. Free b... See more

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Rated 5 out of 5 stars

Smooth in and out service - no delay - shuttle bus quick and on time. Very close to the terminal (walking distance) which is rare nowadays.

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Rated 1 out of 5 stars

The postcode led us to the wrong entrance of the carpark, along with their signage. There were no shuttle buses waiting - we were there along with two other couples who also found themselves in the wr... See more

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Rated 2 out of 5 stars

2 stars as I'm being asked with multiple emails for a review months before I've parked. How am I meant to know how it's going to go 4-5 months before I fly? If you'd waited until I'd parked and had m... See more

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Rated 5 out of 5 stars

Very close to south terminal. Parked with ease, bus came a few minutes later and was at the terminal with 3 minutes. First time I have used it and will definitely use it again. Half the price of v... See more

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Rated 5 out of 5 stars

My 1st time driving to the airport...No issues , easy to find Long Stay Car park & will definitely use again! And would also recommend

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Rated 5 out of 5 stars

Very easy to locate the car park, plenty of spaces to park and didn’t have to wait no time to catch the bus to go to the airport

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Rated 5 out of 5 stars

I can only comment on the price, which is really good. Parking looks close to the terminal, so will see how we get on when we go on holiday!

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Rated 5 out of 5 stars

Easy to use website, easy to book and full information given. Always a good price when booking in advance.

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Rated 5 out of 5 stars

Have booked few times with gatwick holiday parking. Never had any problems. Would recommend booking

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Rated 3 out of 5 stars

5 Dec 25- After 5 hour drive, arriving 5.00am at the address & postcode provided on the Invoice, Car Park CLOSED with no alternative directions. No one available on phone until 8am!! Eventually,manage... See more

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Rated 1 out of 5 stars

This company creates critically dangerous situations for its customers. I paid in advance for 14 days of parking at Gatwick Holiday Parking. When I arrived for my flight, I found the ca... See more

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Rated 5 out of 5 stars

It was easy, the price was great too. The only thing was having to go to the airport by bus then having to walk to the premiere inn for the night and having to pay to get the bus early in the morning.... See more

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Rated 5 out of 5 stars

Have used the long stay parking many times, never had issues with parking, shuttle bus or fees

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Rated 5 out of 5 stars

Easy to find - very close to Gatwick terminal - friendly team and plenty of frequent shuttles to and from the terminal. Good value if you book in advance.

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Rated 5 out of 5 stars

It was a good experience the only nail biting we had was finding a space but did come across 2 in the end

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Rated 1 out of 5 stars

the directions on how to get into the multi storey car park were useless. i kept on going round in circles. drifted into drop & pick up for two mins to ask how i get into the multi story car park... See more

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Rated 5 out of 5 stars

First time we have used this service. We thought we would be walking in a windy tunnel in the wind and rain. We were delighted it was fully covered, brightly lit and we got to the terminal in just a... See more

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Rated 4 out of 5 stars

Number recognition when I arrived and being able to drive straight in. Great. I found it a bit confusing trying to find a parking spot, and understanding where I actually was, as in which floor. It w... See more

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Rated 3 out of 5 stars

When entering the park it is not made clear which areas are available/unavailable. I was unable to find a space and had to drive out to re- enter due to the 1 way system. Upon exiting a week later I... See more

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Rated 5 out of 5 stars

Brilliant and well organised. Warm friendly service , quick , punctual service upon arrival and frequent bus transfers to the terminals .

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Rated 4 out of 5 stars

For first-time users, especially at night or in bad weather, finding the correct parking area can be quite difficult. Although each parking zone is marked and can eventually be found with effort,... See more

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Rated 1 out of 5 stars

Good morning, Gatwick Holiday Parking Team. I hope you are well. We had a very disappointing experience this morning at Gatwick Holiday Parking. Although we followed the offici... See more

Company replied

Rated 5 out of 5 stars

Always works great when we travel. Long stay car parking easy, just park catch the shuttle which is very frequent no waiting around. Happy with service.

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Rated 5 out of 5 stars

Very convinient with a bus straight there and bk to carpark also reasonable prices for the week

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Rated 5 out of 5 stars

Easy to find parking , we was well directed. Even at the early hours of the morning, the buses ran an every 10 minutes which was perfect to each parking zone. Easy to get in and out

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Rated 4 out of 5 stars

Good value. Easy to access. Only problem we encountered was directions on Sat Nav from Gatwick Travelodge suggested only 5 mins to carpark, but this was via a road not open to the public only accessib... See more

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Rated 5 out of 5 stars

So simple, seamless and a good online price. Cheaper and more reliable for us than both train or bus.

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Rated 5 out of 5 stars

Easy to book, great price, good bus service. No issues on arrival or departure

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Rated 1 out of 5 stars

The parking was closed and we missed our flight because of this booking

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Rated 4 out of 5 stars

Buses to the terminal are frequent and take you to your destination. From the few times I’ve used the service I’ve noticed drivers don’t always wait for you to finish loading your bags onto the racks... See more

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Rated 5 out of 5 stars

Clear information to find car park. Spaces available Good pick up and drop off bus from car park to terminal

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Rated 2 out of 5 stars

Pricing was great but got to entrance at 8pm and it was shut, no notice to say what to do and couldn’t get hold of anyone. Went to long stay normal entrance and it was ok but there was no instructions... See more

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Rated 5 out of 5 stars

Great service and I appreciate the 24hours grace period it was wonderful as I missed my flight ✈️ so in all I enjoyed their service

Company replied


Company details

  1. Parking Lot

Written by the company

Gatwick Holiday Parking is located on the airport campus and offers the best value on-airport parking options to suit every budget. We offer a range of on-airport Valet parking options for passengers flying from both North and South terminals, that are just a short, free shuttle bus ride away from the terminals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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Rated 5 out of 5 stars

It was really easy to find

It was really easy to find. The instructions to follow once I’d arrived were very clear and straightforward. Good spaces to park in. Didn’t have to wait long for the bus on return. Overall very good service

17 February 2026
Rated 5 out of 5 stars

Just returned from a harrowing journey…

Just returned from a harrowing journey via Dubai from India.
Due to the ongoing conflict in the Middle East we weren’t able to return for 17 days after our original departure date.
On departure from Gatwick long stay car park, we explained why we had overstayed our reservation and the operator kindly opened the barrier with no extra cost……..Excellent Service - see you again soon!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to follow parking on line…

Very easy to follow parking on line process.

25 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear R Ladva

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the very easy to follow online process and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy to navigate the booking

Very easy to navigate the booking

15 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Robin

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the booking being easy to navigate and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Convenient

Convenient, efficient and well-priced.

28 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Anna

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being convenient, efficient and well-priced, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So easy

So easy, plenty of parking spaces and took no time to walk to / from the terminal

15 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Anna

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being easy with plenty of spaces and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Quick and effective service

Quick and effective service. Never have an issue here.

14 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Chris

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the quick, effective service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book the car parking online

Easy to book the car parking online

14 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Peter

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy it was to book parking online with us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Highly recommended

Highly recommended , All was perfect
Definitely will use again for the next time.

13 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Said

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how perfect it all was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear P Ade

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy the directions and parking was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Brilliant and well organised

Brilliant and well organised. Warm friendly service , quick , punctual service upon arrival and frequent bus transfers to the terminals .

27 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear James

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how warm and friendly the service is. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking was straightforward.

Booking was straightforward.

13 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how straightforward it was to book with us. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

A+ service

Smooth in and out service - no delay - shuttle bus quick and on time. Very close to the terminal (walking distance) which is rare nowadays.

29 January 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Attila

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due the smooth entry and exit process with quick shuttle bus service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It’s very easy this time

It’s very easy this time . Last time I parked I used sat nav to the long stay car park and the post code took me to the drop off point and i had to pay £10 extra .

11 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Narahari

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to being easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Good rates

Clear signage.
Very good rates
Simple process

23 September 2025
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear DB

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the clear signage, good rates and simple process, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy parking

24 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Brian

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the easy parking and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Smoothly

Every thing went smoothly.

8 March 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Dean

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to everything running smoothly and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Graham

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how helpful the bus driver was. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use and quick pick up

Easy to use and quick pick up. Can't really fault this and no idiotd driving your car badly!

23 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Sarah

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and with how easy the parking was to use. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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