Contractcars.com Reviews 

5,098
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, reviewers overwhelmingly had a great experience with this company, consistently emphasizing the exceptional quality of service provided throughout the vehicle leasing journey. Customers frequently praise the dedicated account managers and staff for their friendly, professional attitude and responsiveness, ensuring that every question is answered promptly and clearly. Many people emphasize how smooth, stress-free, and well-organized the entire transaction is, from the first inquiry all the way to the final handover of their new car. However, some people mentioned occasional challenges regarding delivery schedules, tracking vehicle updates, and coordinating arrival times. A few reviewers noted that managing delivery timing or resolving specific vehicle issues required extra follow-up and caused minor operational disruptions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the professional, helpful, and... See more

Service

Users describe positive interactions with service, highlighting a seamless and straightforward vehicle... See more

Customer service

People report positive experiences with customer service, highlighting a consistent sense of satisfaction and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that vehicles consistently arrive on time... See more

User experience

Consumers find user experience to be very positive, highlighting a smooth, seamless, and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

first-class service :) Jodie Doyle kept me up to date throughout. Can't recommend them enough great team exceptional vfm too good job all round well done Contract Cars would highly recommend

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,098)

413 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used Contract Cars now and in…

I have used Contract Cars now and in the past for my leasing needs. Always had a good service, kept up dated on the progress regularly (via Ursula Fox) and happy with the service and feel they are very competitively priced compared to the marketplace.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

ASK FOR MYRON

I had an excellent service from Contract cars. I have used Contractcars before and have always been exceptional in their service and pricing. They are a cut above other Leasing companies. Myron was my sales agent who i have had dealings with in the past. He is quick, efficient and professional when dealing with me, and was excellent throughout the process. 5 Stars *****

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic speedy service

Fantastic speedy service. Car ordered and delivered
within a month from start to finish.
Special thanks to Jodie Doyle for answering all my questions and making the sometimes tricky paperwork so easy.
Thanks Jodie.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Contract Cars from start to finish as usual having used them for previous car leasing. The whole leasing process was straightforward. A special thanks to Myron Fernandes and Matt Roberts, who were both very helpful, professional, and responsive throughout. They kept me informed every step of the way. I wouldn’t hesitate to recommend Contract Cars to anyone looking for a car lease . ⭐⭐⭐⭐⭐

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutly First Class

From Initial correspondence to receiving my car, I must say the experience was absolutely first class. Running a business I understand that communication is absolutely key to success, Jodie, Mark and the team thank you so much. I highly recommend contract Cars and will certainly be letting all my contacts know that Contract Cars is the company to choose.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you contract cars

Thank you contract cars. This was my first experience of leasing and you made the process so simple. My account manager, Myron was excellent and answered all my questions to make the whole process run smoothly

12 June 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Service from Faye Hunn!

I had an absolutely fantastic experience purchasing my new car, all thanks to Faye Hunn. From start to finish, Faye made the entire process incredibly smooth, stress-free, and enjoyable.She was professional, extremely knowledgeable, and took the time to answer all of my questions without ever making me feel pressured. Her friendly approach and attention to detail made me feel valued as a customer, and she went above and beyond to ensure everything was perfect for the handover.I am absolutely thrilled with my new car! If you are looking for a seamless, five-star car-buying experience, I highly recommend asking for Faye. Thank you so much for the outstanding service!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Contractcars.com…

Great experience with Contractcars.com from start to finish. The whole process was simple and straightforward, and everyone from the sales team to accounts was friendly, professional and very helpful.
The car arrived as expected and I'm really enjoying it. Would happily recommend Contract Cars to others.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service & care from start to…

Excellent service & care from start to delivery of car, it didnt just stop there Ursula Fox exceeded till after the car was delivered making sure everything was ok. This is the reason we have been using Contract Cars for over 10yrs. Would highly recommend there services.

10 June 2026
Unprompted review

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