Carwow Leasey Reviews 

1,351
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 796 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and supportive staff for making the vehicle leasing process smooth and completely straightforward. Many people highlight the exceptional communication and quick responses from advisors who guide them every step of the way from inquiry to delivery. However, some people mentioned issues regarding unexpected delivery delays and constantly changing timeframes that disrupted their plans. A few reviewers also noted that communication became unclear or unhelpful as delivery dates approached, leaving them waiting without proper updates. Some consumers expressed frustration when trying to get firm answers about their vehicle arrival status.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are consistently professional,... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, hassle-free process... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and responsive... See more

User experience

Customers report positive experiences with user experience, highlighting that the process is smooth,... See more

Delivery service

People report positive experiences with delivery service, noting that vehicles frequently arrive on time and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jamie at Carwow Leasey was great. Another supplier let us down, but he managed to get me a last minute deal on exactly the car I wanted for a great price. Process was smooth, fast, and flawless.... See more

Company replied

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

We found ourselves in the unfortunate position of going from 2 cars down to none overnight. We approached carwow leasey to help us find the car that we wanted in as short a timframe as possible. Ralph... See more

Company replied

Rated 5 out of 5 stars

Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,351)

758 reviews in the last 12 months

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Rated 5 out of 5 stars

The process was so easy

Jamie made the process so easy, he was very efficient in contacting me when I requested further information and then kept me in the loop throughout the process. Car delivery was swift and easy.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and deal

Never leased previously but Ralph Burbeck has made it an absolute pleasure, and would not hesitate to look at leasing again, specifically through Carwow Leasey. From beginning to end the process was smooth, professional and transparent. Never was there a hard sell, and post purchase communication and aftercare has remained exlempory. Thanks again Ralph and Carwow Leasy for a great deal and amazing car!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Olivia

Excellent service from Olivia. Thank you to the Carwow leasey team for a seamless experience from start to finish. Needed a car at short notice and it was all sorted and delivered within a few weeks and ahead of when I even needed it! Great service from Olivia too and transparent pricing. Would highly recommend them

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the service from Max Gardner

Really happy with the service from Carwow Leasey. I made my enquiry on 16th August and had the car delivered by 28th August, so the whole process was really quick and straightforward.

Max Gardner was brilliant throughout. He kept me updated at every stage and whenever I emailed him, he always responded within 10 minutes, which was really reassuring.

I’d definitely use Carwow Leasey again and will be recommending them to friends and family. Thanks again to Max for making the whole process so easy!

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Agreed then cancelled on me for more money

Agreed a deal, undertook a credit search and agreed finance. Then the car miraculously was "damaged at port". Now the car is miraculously a much higher price (ie there are cars available they just won't honour the agreed price). Avoid.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

brilliant from start to finish


Couldn’t recommend Ella enough she’s been brilliant from start to finish.

It wasn’t the easiest getting our new Ranger sorted but Ella stuck with it the whole way, constantly chasing things up and keeping me updated. I’ve probably drove her mad with all my questions 😂 but nothing has ever been too much trouble.

Really appreciate all the effort she’s put in to getting it over the line for us, especially managing to find one coming much sooner than we originally thought.

Will definitely be using Ella again as the business grows and we need more vehicles.

Thanks again Ella 👍

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Jamie Lowe made the process seamless and was understanding with our time pressures to find a car.
Would recommend this company and Jamie and in the future if we need a car would use them again.

17 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Hannah,

Thank you for your fantastic feedback!

We're so pleased to hear that our team member made the process seamless for you and was understanding of your time pressures. It's wonderful to know you would recommend us and would consider using us again in the future.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Carwow Leasey - always there to help.

Carwow Leasey were invaluable with their advice and professional help in the purchase of a new car for my wife. Both Denise and Joe were always there to pick up the phone and help.

28 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Brett,

Thank you for sharing your positive experience. We are so pleased to hear that our team provided invaluable advice and professional help during the purchase of a new car. It's wonderful to know that our colleagues were always available to assist you.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Jamie at Carwow Leasey was great

Jamie at Carwow Leasey was great. Another supplier let us down, but he managed to get me a last minute deal on exactly the car I wanted for a great price.

Process was smooth, fast, and flawless. Delivery driver was also such a lovely guy.

Happily recommended and will use again when my lease is up.

1 September 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Lloyd,

We are so pleased to hear about your excellent experience with us! It's wonderful to know that we could secure the car you wanted, especially after a previous letdown.

We're also glad the process was smooth and that our delivery driver provided such great service. We truly appreciate your recommendation and look forward to assisting you again in the future!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

My first time leasing

My first time leasing! Carwow have been extremely helpful and professional. Ralph has been especially helpful sourcing my car very quickly 4 months quicker than i was quoted by the main dealer.

24 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Robert,

We're so happy to hear about your positive first leasing experience with us!

It's wonderful to know our team was helpful and professional, and that we could source your car much faster than expected.

Thank you for sharing your feedback!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Professional Service

Dealt with Jamie Lowe, very good prompt service. I would definitely use again.

1 September 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Chris,

We're so glad to hear you received prompt service and would use us again. We appreciate your kind words!

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Quick Delivery, great service

Jamie was able to secure a good price for our VW Buzz and we managed to get it a lot sooner than we expected. Loving the car, thank you

27 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Chris,

We are so glad to hear that you are loving your new car and that we could help you get it sooner than expected! We appreciate your kind words.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Great customer service by Eleanor!

Ellie took me through the leasing process so quickly and was super kind and helpful! This is the first car I’ve leased and she had all the answers to the questions I had.

15 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Ruby,

Thank you for sharing your positive experience! We're so pleased to hear that the leasing process was quick and that our team member was able to provide all the information you needed for your first lease.

We appreciate you highlighting their helpfulness and kindness.

Kind regards,
Caio at Leasey

Rated 2 out of 5 stars

2 stars – disappointing delivery experience and unrealistic lead times

Ordering was easy and the price was good, but the delivery experience has been frustrating. We ordered a Renault 4 ev.

I first raised timing concerns back on 18 May when we were discussing around an 8-week lead time at this stage, and i needed the car by the end of July. We’re now at the end of August and are being told delivery will not be until October.

What’s especially frustrating is that dates constantly move, only last week I was told the car was due to arrive at the dealership on Friday 28th August, then the date simply moved again on that day, with no proper explanation. We had already got to the point of having a registration number and VIN so sold our old car and had started sorting insurance for the new one, so the constant changes have caused quite a lot of inconvenience.

Updates have felt very generic and non-personal, and they rarely give any specific information about where the car actually is or what has caused the delay. I’ve had to do far too much chasing myself.

The original lead time now feels overly optimistic and unrealistic. Had we known it could take five months, we would have made a different decision.

I’ll update the review if communication improves. They haven’t offered us any other solution at all. Very poor overall

18 May 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

We’re sorry to hear how frustrating the delays and changing delivery dates have been, particularly as you had made plans around the original estimated timeframe.

We understand how inconvenient it is to have dates move without the level of detail or clarity you were expecting, and that having to repeatedly chase for updates only adds to the frustration.

We appreciate you taking the time to explain what happened. Feedback like this is important to us, particularly around delivery estimates and communication, and we’ll share it with the relevant team to help us improve how we manage expectations and keep customers updated when delays occur.

We’re sorry again that your experience hasn’t been as smooth as it should have been, and we hope the vehicle reaches you soon.

Kind regards,
Caio at Leasey

Rated 5 out of 5 stars

Max was awesome and helped me navigate…

Max was awesome and helped me navigate through the entire process from beginning to end. When delays came up on the finance-provider side, Drivalia, he was transparent and did his best to chase things up with them and keep me updated. The overall process was more delayed than hoped (largely due to issues outside Carwow's control), but I appreciated Max’s amazing help in getting everything over the line.

10 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi there,

We are so pleased to hear about your positive experience and that our team member was able to provide such excellent support throughout the process.

We understand that delays can be frustrating, and we truly appreciate your patience and understanding regarding the issues outside of our direct control. It's wonderful to know that our efforts to keep you informed and assist you were successful in getting everything finalized.

Thank you for sharing your kind words; we value your feedback greatly.

Kind regards,
Caio at Leasey.

Rated 5 out of 5 stars

I’ve never leased a car before and…

I’ve never leased a car before and Ralph really made it very straightforward for me. He found the car I wanted in the right colour quickly and helped me get the process started taking a lot of stress off me.

18 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Aimee,

Thank you for your wonderful feedback!

We're so pleased to hear that the process was straightforward and stress-free for you, especially as a first-time leaser. It's great that we could help you find the perfect car in the right colour so quickly.

We appreciate you sharing your positive experience.

Kind regards,
Caio at Leasey.

Rated 5 out of 5 stars

Uwais has been great

I’ve now used Uwais for my second business lease, and I honestly couldn’t recommend him highly enough.
As a new limited company, securing a lease wasn’t straightforward, and I had struggled to get anywhere with others. Uwais, however, went above and beyond to make it happen. He was incredibly helpful, and professional throughout the whole process, making sure I was happy and, most importantly, that I got a great deal.

It’s rare to find someone who genuinely puts their clients first, and Uwais is exactly that. The fact that I’ve gone back to him for a second lease says everything.

Highly recommend Uwais to anyone looking for someone trustworthy, professional and willing to go the extra mile! I won’t use anyone else!

24 August 2026
Unprompted review
Carwow Leasey logo

Reply from Carwow Leasey

Hi Josh,

We are so happy to hear about your positive experiences securing business leases with us.

It's wonderful to know that we could assist you, especially as a new limited company, and that we went above and beyond to ensure your satisfaction and a great deal.

We truly value your trust and loyalty, and we are incredibly grateful for your high recommendation. We look forward to continuing to provide excellent service for all your future needs.

Kind regards,
Caio at Leasey

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