Contractcars.com Reviews 

5,095
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making the entire process smooth and stress-free. The service provided is frequently described as first-class, efficient, and seamless from initial inquiry through to delivery and after-sales support. Many appreciate the exceptional customer service, noting quick responses, clear communication, and personalized care. People highlight the ease of the user experience, with processes being well-explained and straightforward. Reviewers are particularly impressed with timely updates and efficient delivery, leading many to highly recommend the company and return for multiple vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, helpful, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, first-class, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the seamless and straightforward... See more

User experience

People report positive experiences with user experience, consistently describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process with contract cars throughout Went smoothly right up to the delivery . They were able to source the vehicle I wanted and in the preferred colour and spec , the lady who dealt with me... See more

Rated 5 out of 5 stars

What a fab service! Contract Cars was recommended to me by my brother and I am highly impressed with the service. My account manager is Ursula Fox and she has been an absolute star in helping me ge... See more

Rated 5 out of 5 stars

This is my 3rd Audi lease car through contract cars. The process is seamless and they are always happy to help. My account manager Myron Fernandez has kept me informed of delivery updates throughout a... See more

Rated 5 out of 5 stars

I have used Contractcars.com three times now and on each occasion their service has been first class. They found the car I wanted much cheaper than direct from Audi. The after sale service provided... See more


Company details

  1. Car Leasing Service

Written by the company

The story of how we began is a simple one. We were looking for a lease car ourselves, so we started visiting a few of the local dealers in our area. It didn’t go so well. Each one we visited was so intent on selling the cars in their range, that they didn’t even ask what we really needed, let alone take any notice of it. They just tried to sell us all the bells and whistles, for the most money, and honestly, it turned us right off. No-one wants to be pushed into getting things they don’t need and we were no different. So rather than just moaning about the experience, we decided to do something about it. Putting our money where our mouth is we created a service that cares about you and the cars you need. Instead of comparing just one of two dealers, we decided we could compare them all to give you the best selection possible to choose from. We know exactly what our customers want and need and we deliver every time. It’s this understanding that has made us the successful business we are today, because we put you first. We built Contract Cars on a new ideal – price first. You tell us your budget, we find the best car for your money and your needs. So if you can get a Mercedes lease for the price of a Mondeo – why not? There’s no hidden extras, just our down to earth transparent approach. We are Contract Cars and we are here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

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5.0

All reviews

(5,095)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service excellent

This is the third car I have leased and the service by Myron Fernardes was excellent. I was kept informed of went the car was been delivered and Myron made sure all the documents were in order.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Jodie Doyle (account manager) was great at making the process simple and helping with updating me with delivery time. Cheers

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great expertise over the phone

Eddie Wright and Faye Hunn were very helpful and informative over the phone. Helped find my a car after having spent 10 years away in the Middle East, their expertise was greatly appreciated. Would recommend to anyone searching for a good lease deal.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Faye Hunn-

Faye Hunn-

Fantastic customer service. Always on call. Ever email I’ve sent she’s always responded and been so helpful. Very reassuring and kind. Couldn’t have chosen anyone better.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Leasing Company

I had a great experience leasing my BM7 X7 through this company, from the initial enquiry to receiving the car they were informative with updates through. Would highly recommend.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Contract Cars was…

My experience with Contract Cars was very positive overall. Everything went smoothly from start to finish, and the service provided by Faye Hunn was excellent. She was helpful, professional, and kept me informed throughout the process, which made everything straightforward and stress-free.

The only point I would mention is that the car could have been washed before we received it. Aside from that minor issue, I was very happy with the service and would be happy to use Contract Cars again.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Faye Hunn provided an excellent service…

Faye Hunn provided an excellent service throughout the car leasing process. She was professional, friendly, and always quick to respond to any questions. She kept me updated every step of the way and made the whole experience straightforward and stress-free.
I wouldn’t hesitate to recommend Faye to anyone looking to lease a car. She’s a real credit to the company.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

As always excellent serivce…

As always excellent serivce from initial enquiry to vehicle delivery. Faye Hunn was excellent with communication and keeping me informed throughtout the process.

24 June 2026
Unprompted review

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