Apex Car Rental - United Kingdom Reviews 81

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and responsive approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the ease of the rental process and the reliability of the vehicles. However, some customers also noted issues with communication and vehicle availability, mentioning instances where they felt ignored or that the company did not deliver on its promises. A few people were dissatisfied with the staff's respect for clients and felt that their concerns were not adequately addressed, with some reporting issues regarding staff helpfulness and demeanor.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the first year of setting up the business and we needed a van, due to no trading history we struggled (failed!) to get a lease through the business and after a bit of research we stumbled ac... See more

Rated 5 out of 5 stars

So far so good, after crawling the Internet to find a long term van rental but one that doesn't tie you into a 3 or 4 year deal like I was stuck with before. Jash Lawford as Apex has helped me out o... See more

Rated 5 out of 5 stars

We used Apex for the first time (having not done anything like this before) to get a car to fill in after a leased car goes back and a new one arrives in a few months time. We were very happy with the... See more

Rated 5 out of 5 stars

Best thing about Apex is that there is someone at the end of the phone when you call! A miracle in this day and age. Not only are they friendly, helpful and informative, the vehicles are immaculate an... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Van Rental Agency

Written by the company

We specialise in providing new Cars & Commercial Vehicles on a flexible basis for periods between 1 to 12 months. We offer a great Range of Volkswagen Cars and a huge selection of Ford Commercial Vehicles. We have the latest Models on the newest registration plates and offer a comprehensive range of ICE, PHEV and Fully Electric vehicles If you are looking for a vehicle for a New Starter, peaks in your business or simply replacing old tired vehicles, we have a Car or Van to suit your needs. We have a fleet of over 3,500 vehicles offering a great selection of Cars & Vans from Ford, Kia & Volkswagen. We also offer Daily Car & Van Rental in Eastbourne, Sussex & Weybridge in Surrey.


Contact info

4.8

Excellent

TrustScore 5 out of 5

81 reviews

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Rated 5 out of 5 stars

Apex Rental

From initial phone call to picking up vehicle absolutely flawless, professional and understanding from all those involved especially Josh. Very well done

16 April 2026
Unprompted review
Rated 5 out of 5 stars

We’ve had a great experience

We’ve had a great experience working with Apex, especially dealing with Asling. From our first interaction, she’s been professional, responsive, and very easy to work with. Communication has been consistent throughout, and everything has been handled efficiently with no issues.
As a bodyshop, it’s important for us to work with companies we can rely on, and Apex have delivered every time. The turnaround times have been solid, and the standard of service has been exactly what we need to keep our own work running smoothly.
Asling in particular has been a big help—always on hand to assist, quick to respond, and makes the whole process straightforward. It’s clear they take pride in their service and value their customers.
We wouldn’t hesitate to continue working with Apex and would highly recommend them to others in the trade.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Very pleased to have reconnected with Apex Car Rental. An excellent company to deal with. Communication has been superb and they have facilitated every request. Couldn't recommend highly enough, thankyou.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Josh Lawford sourced us a van at short notice, keeping my team on the road and able to complete their jobs.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Consistently excellent service from Elise at APEX Eastbourne

I have rented multiple times from APEX Eastbourne and the experience has always been excellent. Each time, Elise Bradley ahas been the person dealing with my rentals, including after sales care and support when necessary. She is extremely efficient, pragmatic and easy to deal with. Thanks to Elise and APEX Eastbourne for their excellent service....I will continue to rent from them as in my opinion there is no other rental company to match, both on value and service..

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Can not fault the service so far, Josh has been great and managed to get me into a single cab Transit while I wait for a crew cab to come in to stock, the whole process has been a breeze and the fact that you get a new vehicle every 3-6 months is a massive plus. Will be a long time customer of Apex for Sure!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with apex…

I had a great experience with apex rentals, I had the pleasure of dealing with Jordan who was fabulous throughout the whole process, super friendly, very quick at getting back to me, provided clear information and very professional. I couldn’t fault my experience. Very pleased

24 March 2026
Unprompted review
Rated 5 out of 5 stars

We frequently hire vehicles from Apex…

We frequently hire vehicles from Apex Car Rental, and the quality of service is consistently outstanding. The booking process is straightforward and transparent, with clear pricing and no unexpected charges. The team is professional, courteous, and always willing to assist, ensuring each rental experience is smooth and stress‑free.
The vehicles provided are consistently clean, reliable, and well-maintained, and they are always ready for immediate use upon collection. Vehicle returns are equally efficient, with quick turnaround times and excellent customer service.
Apex Car Rental has become our preferred supplier due to their reliability, high‑quality fleet, and exceptional service standards. We highly recommend them.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

5-Star Review for Apex Car Rental

We regularly hire vehicles from Apex Car Rental, and the service is consistently excellent. The booking process is always simple and transparent, with clear pricing and no hidden surprises. The team are friendly, professional, and incredibly helpful, making each rental straightforward and stress-free.

Every vehicle we’ve hired has been clean, reliable, and well-maintained, ready for use the moment we arrive. Returns are just as smooth, with quick and efficient service every time.

Apex Car Rental has become our go-to supplier because of their reliability, high-quality vehicles, and outstanding customer service. Highly recommended.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

The Staff at APEX CAR RENTAL were very helpful . service is always excellent. I would not rent a van from any other company.
I would like to say thank you to all the staff. I dealt with Charlotte Williams who was very helpful .

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Best quality and customer service

I have rented a number of vehicles on personal contracts from Apex over a few years and have always found them to deliver a high level of customer service.
Booking is thorough yet straight forward. The vehicles I rented were brand new and having chosen at least 3 months to rent, have been delivered and collected to/from my chosen addresses on time and with no issues.
I would have no hesitation in recommending Apex for quality and customer focus.

21 March 2026
Unprompted review

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