Citalia Holidays Reviews 

974
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 222 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making the entire booking process pleasant and efficient. People found the customer service outstanding, with agents going above and beyond to tailor holidays to individual needs and provide detailed information. The overall service is consistently described as professional and efficient, ensuring smooth arrangements for holidays. Reviewers are highly satisfied with the well-planned holidays, appreciating the wide choice of options and expert handling of all aspects, from flights to transfers.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with the booking... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent,... See more

Booking process

Consumers find the booking process to be positive, describing it as straightforward, easy, and stress-free,... See more

Customer service

Users describe positive interactions with customer service, consistently praising representatives for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more

Rated 5 out of 5 stars

Very impressed by the response when I gave a list of what my husband & I wanted for a late booked holiday. The agent, Leanne, managed to find one hotel that fulfilled those parameters and checked up... See more

Rated 5 out of 5 stars

Artan is absolutely brilliant. He fully understood our requirements and provided all the information we could ask for in a very helpful way. He makes booking our holidays with you a delight. This la... See more

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

974 reviews

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4.9

All reviews

(974)

224 reviews in the last 12 months

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Rated 5 out of 5 stars

I felt confident in Citalia's professionalism

I do not travel frequently, and Citalia has helped me to book a special holiday next year. The personal travel planner was very knowledgeable, gave me confidence in their professionalism and that they do know what they are talking about! Many of my anxieties have been alleviated, and I am confident I shall be guided through all the arrangements and have a fabulous holiday.

4 May 2026
Rated 5 out of 5 stars

A very well organised company

The whole booking process was easy and customer service team incredibly helpful and professional.
Everything was well organised from our flights, transfers and accomodation. Definitely would recommend this company

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Citalia Travel Experience

We have always used Citalia for holidays in Italy (Sicily, Puglia, Venice, Verona, Lake Garda). They provide a professional, personal, knowledgeable, efficient and friendly service. Thank you Louise.

23 April 2026
Rated 5 out of 5 stars

Have used Citalia for many years

Have used Citalia for many years, have always found the Italy travel planners very helpful, polite and efficient. Have always had excellent holidays and will continue to use Citalia.

24 April 2026

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