Breeze House Reviews 

203
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally polite, highly knowledgeable, and completely professional, making every interaction smooth and stress-free from start to finish. Consumers are also thoroughly impressed by the outstanding quality and durable craftsmanship of the beautiful garden buildings. People love how seamless the overall installation process is, noting that the hardworking teams always arrive promptly, respect the property, and finish the job quickly. Buyers repeatedly mention that these wonderful structures look amazing and transform their outdoor spaces into perfect retreats for any weather.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, praising the knowledgeable sales team and prompt, polite... See more

Product

Clients share positive opinions on product quality, praising the outstanding craftsmanship, solid structures,... See more

Quality

Consumers find quality to be positive and consistently praise the outstanding craftsmanship and attention to... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and faultless journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was superb. Everything went to plan. The team arrived on time, were very polite, great communication, on time, worked hard and completed the installation very efficiently and quickly. We coul... See more

Company replied

Rated 5 out of 5 stars

We recently had the pleasure of having Breeze House come and install one of their fabulous garden rooms, and the whole experience from start to finish was seamless. From visiting their showroom to... See more

Company replied

Rated 5 out of 5 stars

Delighted with our Mara Breeze House. Excellent in every respect. Kept well informed by the office and delivered as promised. Installation team Callum and Alex pleasant and polite. Clearly happy in th... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Ma... See more

Company replied


Company details

  1. Garden Building Supplier

Written by the company

An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape


Contact info

4.9

Excellent

TrustScore 5 out of 5

203 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(203)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Excellent experience, faultless service provided by a really great group of people

7 May 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review Chris. It means a lot to the team here!

Rated 5 out of 5 stars

Outstanding service from the offset!

We visited Simon at the Blue Diamond east midlands show centre just a few weeks ago now.
He was extremely helpful with the abundance of questions I kept firing his way, nothing was too much trouble.
The next morning we received our quotation as it was 3pm on a Sunday afternoon when we visited.
We then returned and confirmed a few more details & confirmed the order of our Mara Breeze house.
We had been estimated an install date of late May to Mid June originally which was fine as I needed to get the base prepared in good time.
2 days later, I received a phone call from Georgie @ Breeze house asking if the 12th May was convenient, I promptly confirmed this date with her.
I am extremely excited to say that yesterday, the 12th May, they arrived promptly at 7.45am & proceeded to install our new Mara Breeze House with such care and perfection, I was abit taken back of just how polite & accommodating the guys carrying out the install really were as I was still asking plenty of questions at the same time as letting them get on with their job.
I'm a joiner by trade and it was nice to see someone else making the same care & attention to detail as i pride myself on.
Thank you so much to everyone from the Breeze House company, from ordering right through to completion, your service has been exemplary & we absolutely love our new Mara Breeze House.
❤️
Nigel & Yvonne

12 May 2026
Unprompted review
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Reply from Breeze House

Nigel - this is the best review ever! Thank you so much. We're delighted that you were happy with the whole process and most importantly your Breeze House. What a perfect time of year to start to enjoy your time in your Breeze House too! We hope you make many happy memories in there!

Rated 5 out of 5 stars

I recently had a really good experience…

I recently had a really good experience with Breeze House. From the start, everything felt well organized and easy to understand, which made the whole process smooth. Communication was clear and timely, and any questions I had were answered without delay. The quality and attention to detail really stood out, and it felt like they genuinely care about what they deliver. Overall, a reliable and professional service that I’d happily recommend.

1 May 2026
Unprompted review
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Reply from Breeze House

Lovely review thanks Tanya. It means a lot to hear feedback like this from our customers.

Rated 5 out of 5 stars

Great product and experience from start to finish

We’ve had breakfast, lunch and tea in our Oasis Breeze House ever since we got it 5 days ago. We’ve even sat in it whilst it was pouring outside and with the heater on we’re warm as toast inside. What a great product, obviously built to last. Also excellent service from the whole team from Kathy at the NEC to the factory tour and making final choices from a fantastic range of options to the very professional and friendly installation team who turned up at 8am prompt and installed in less than 3 hours. If you’re tempted to get a bit of outside luxury it’s an easy no brainer. Well worth the money.

1 May 2026
Unprompted review
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Reply from Breeze House

Thank you for the most amazing review Mark. This simply sums up what Breeze House is all about. Helping our customers make the most of the little moments in the great outdoors, whatever the weather. Love it! Enjoy every moment in your Breeze House.

Rated 5 out of 5 stars

Excellent service and finished result

Excellent service. Very professional and friendly. Fantastic customer care and a great job done. Thank you

29 April 2026
Unprompted review
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Reply from Breeze House

Thanks for such a positive review Lisa. We appreciate it.

Rated 5 out of 5 stars

Excellent service from beginning to…

Excellent service from beginning to end. We are absolutely delighted with our Mara Breeze House. Outstanding craftsmanship and materials used. It has proved to be a really beautiful feature in our garden and a pleasure to use. We would highly recommend Breeze House.

16 April 2026
Unprompted review
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Reply from Breeze House

Lovely review thank you! What a beautiful time of year for your to start using your Mara. Just perfect.

Rated 5 out of 5 stars

Excellent customer experience from…

Excellent customer experience from sales to installation. End product is amazing, so pleased we made this choice . The installation guys were fantastic, so polite, pleasant & efficient,

21 April 2026
Unprompted review
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Reply from Breeze House

What an excellent review thanks Bev. We're delighted you're happy with your Breeze House and the service you received.

Rated 5 out of 5 stars

Our Mara Upgrade

Our Mara Upgrade
The upgrade process with Breeze House and all of their super staff has been painfree in fact they all made us (customers) feel very important to them and accordingly we would recommend them to everyone
Very well done Breeze House staff

17 April 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5* review on your upgrade. We take huge pride in our customer service and glad you had a great experience.

Rated 5 out of 5 stars

Excellent Company and Procut

We purchased our second Breeze House in August following our house move. It was delivered and erected as per our requirements. They attended very quickly to replace a few screws that had snapped, due to a manufacturing error I believe. I cannot fault the product, the service or the value, and highly recommend this company.

15 April 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5* review. A pleasure to have you as such a loyal customer! Enjoy!

Rated 5 out of 5 stars

From the moment of ordering to the…

From the moment of ordering to the final installation the service has been exceptional polite precise the product itself is of the highest quality absolutely brilliant never any issues never any concerns thank you all. Kindest regards.
J.White

9 April 2026
Unprompted review
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Reply from Breeze House

Thank you very much for the 5 star review Jeremy. We'll be sure to make sure the team see this - it means a lot to them.

Rated 5 out of 5 stars

Beautiful top quality product

Beautiful top quality product. Immaculate service from the start. We are really pleased with everything.

11 April 2026
Unprompted review
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Reply from Breeze House

Lovely review thank you Carol. It's our pleasure.

Rated 5 out of 5 stars

Excellent Re-Thatch Service

This is the second time we have had our Savannah Breeze House re-thatched, and once again the service has been outstanding.

The office team provided excellent communication throughout and were both professional and understanding of my personal circumstances. They were also very accommodating when it came to a few tweaks during the installation of the new roof canopy.

Alex and Rob arrived promptly and kindly helped me move the furniture before starting work. They worked efficiently and with real expertise, clearly a great team.

Alex was one of the most polite tradespeople I have dealt with and showed a genuine passion for both his craft and the company — a real asset. Rob was equally polite and professional, and it was a pleasure to make cups of tea for them both.

I would have no hesitation in recommending a re-thatch. They also left everything clean and tidy, clearly taking pride in their work.

Thank you, Alex and Rob — a well-deserved 5-star service.

9 April 2026
Unprompted review
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Reply from Breeze House

Susan...thank you for the wonderful review. We have passed this onto Alex and Rob - they are delighted. We're so pleased you're continuing to use your Breeze House after all this time.

Rated 5 out of 5 stars

The replacement of the approx

The replacement of the approx. 15 yr old roof and lining was a transformation. The breeze house is the best thing I ever bought. Thank you my daughter said it looked like new.

25 March 2026
Unprompted review
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Reply from Breeze House

Wow! That's so great to hear Caroline. We hope you continue to enjoy your Breeze House for many more years! Thank you for the great review.

Rated 5 out of 5 stars

Good customer service

Good customer service, kept us informed during awaiting delivery phase and an excellent installation team. Very happy with our Savannah Breeze House

25 March 2026
Unprompted review
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Reply from Breeze House

Lovely! Thanks for the 5 star review Mark. A great time to get your Breeze House to enjoy all summer long!

Rated 5 out of 5 stars

From placing the initial order to…

From placing the initial order to completions of installation the Breeze House staff have kept in regular contact to ensure all was in order.
The installation team were excellent and the Savannah unit complete on time and is outstanding.

23 March 2026
Unprompted review
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Reply from Breeze House

John - thank you for the great 5 star review! Enjoy your Savannah!

Rated 5 out of 5 stars

Mara Breeze House

Ordered a Mara Breeze House in September from Paradise Park in Newhaven. Unable to get installed at the time due to builder difficulties at my end. Received excellent communication from head office.

On the day of installation the two “young men” were polite, professional and informative. They were happy to tweak the direction of the entrance to the Breeze House which is of a high quality. They left the site spotless. Instructions were given re future upgrades and maintenance of the structure.

If I could give 6 stars I would. Can definitely recommend to others without and hesitation.

19 March 2026
Unprompted review
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Reply from Breeze House

It's so lovely to get feedback like this. We're so happy you've had a great experience and hope you enjoy every moment in your Breeze House.

Rated 5 out of 5 stars

Its Been a Breeze

From point of purchase, through to installation, it literally has been a breeze purchasing our Breeze House!

Both fitters, Gus & Sam could not have been tidier and more efficient and were most courteous and polite.

Superb quality product, great craftsmanship and attention to detail. We can't wait to enjoy the summer ahead!

17 March 2026
Unprompted review
Breeze House logo

Reply from Breeze House

Ahh this is such a lovely review thank you! It means a lot to get feedback like this. We hope you have many happy times in your Breeze House.

Rated 5 out of 5 stars

Breeze House

Two gentlemen put up our new Breeze house within 3 hours. Absolutely brilliant product and service!!

6 March 2026
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for the 5 star review Sania.

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