Breeze House Reviews 

204
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales team for being exceptionally polite, highly knowledgeable, and completely professional, making every interaction smooth and stress-free from start to finish. Consumers are also thoroughly impressed by the outstanding quality and durable craftsmanship of the beautiful garden buildings. People love how seamless the overall installation process is, noting that the hardworking teams always arrive promptly, respect the property, and finish the job quickly. Buyers repeatedly mention that these wonderful structures look amazing and transform their outdoor spaces into perfect retreats for any weather.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the helpful and knowledgeable... See more

Service

Reviewers highlight positive aspects of service, praising the knowledgeable sales team and prompt, polite... See more

Product

Clients share positive opinions on product quality, praising the outstanding craftsmanship, solid structures,... See more

Quality

Consumers find quality to be positive and consistently praise the outstanding craftsmanship and attention to... See more

User experience

Users describe positive interactions with user_experience, highlighting a seamless and faultless journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Service was superb. Everything went to plan. The team arrived on time, were very polite, great communication, on time, worked hard and completed the installation very efficiently and quickly. We coul... See more

Company replied

Rated 5 out of 5 stars

We recently had the pleasure of having Breeze House come and install one of their fabulous garden rooms, and the whole experience from start to finish was seamless. From visiting their showroom to... See more

Company replied

Rated 5 out of 5 stars

Delighted with our Mara Breeze House. Excellent in every respect. Kept well informed by the office and delivered as promised. Installation team Callum and Alex pleasant and polite. Clearly happy in th... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Ma... See more

Company replied


Company details

  1. Garden Building Supplier

Written by the company

An exclusive range of luxury garden gazebos & thatched garden buildings. Breeze House are the original thatch gazebo creators for the perfect garden escape


Contact info

4.9

Excellent

TrustScore 5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(204)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Breeze House

Two gentlemen put up our new Breeze house within 3 hours. Absolutely brilliant product and service!!

6 March 2026
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for the 5 star review Sania.

Rated 5 out of 5 stars

They arrived promptly

They arrived promptly, worked diligently and completed the work to a high standard.

3 March 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review John.

Rated 5 out of 5 stars

Quality & Service

Fantastic company with superb product. Installation was a delight - friendly & professional.
Quality in every detail. The bench cushions are nicely firm, the scatter cushions are beautiful.
Remember to book an electrician to wire in lights & heater.

5 March 2026
Unprompted review
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Reply from Breeze House

Thank you for the lovely 5* review Carol.

Rated 5 out of 5 stars

Two man team arrived early to attach a…

Two man team arrived early to attach a new thatch to our Breeze House. Professional service, walked me around the work they had done with a full explanation and cleaned up completely after themselves. Very happy with the service we received!!

26 February 2026
Unprompted review
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Reply from Breeze House

Thanks for the 5 star review Darryl. We love you're taking the time to look after your Breeze House so you can enjoy it for many years!

Rated 5 out of 5 stars

This is the second time we have moved…

This is the second time we have moved our Safari hut. the two man team hailing from Stoke (we are in Norfolk) arrived early and did a great job of dismantling and after some issues with the posts and the sub-floor (sorted with Head office and now replaced) returned and put the hut up in very short order. Fast, friendly and efficient, thanks!

2 March 2026
Unprompted review
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Reply from Breeze House

Oh sounds amazing and we're so pleased you've decided to take your Breeze House with you so you can continue to enjoy your time in it! Thanks for the lovely feedback.

Rated 5 out of 5 stars

Breeze House

Wow, this company is amazing, from start to finish we had first class service, Edd at Nottingham, nothing was to much trouble when we were selecting, had follow up from head office on installation and the guys arrived on time and worked non stop, first class job,

15 December 2025
Unprompted review
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Reply from Breeze House

That's so great to hear thank you!

Rated 5 out of 5 stars

First Class Company

First class company and great customer service. We love our Tea Hut and have had for just over 10 years. We have just got the thatch roof re-done and the guys were great, it didn't take long at all. They were really pleasant and tidied all the loose thatch before they left and explained how to keep the internal lining clean. The service team were great at keeping us updated and booking everything in. Highly recommend this company

26 January 2026
Unprompted review
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Reply from Breeze House

Thank you for the 5 star review Jo. It's lovely to know you are still loving your Breeze House after 10 years. I bet it feels like new with the new thatch!

Rated 5 out of 5 stars

Fabulous, quality garden building

Fabulous, quality garden building. The purchase and installation process was flawless with good communication at all times. Excellent and efficient installers.

16 December 2025
Unprompted review
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Reply from Breeze House

Lovely review thank you Chris! We hope you make many happy memories in your Breeze House with friends and family.

Rated 5 out of 5 stars

Our Safari Breeze House…

We have had our Safari Breeze House since 2006, which consisted of open sides and canvas covers. Over time we changed the thatch roof to the longer life combination thatch. Now in 2025 some 19 years later with no sign of wear and tear or even issues with the wooden structure, we decided to Invest in an upgrade in filling in the panels with glass above and a book case in one of the rear sections and with a glass door. We also changed the internal roof lining. The installers were excellent and nothing was too much trouble. From start to finish we were pleased. Now we can look forward to enjoying this even more. We would like to thank everyone for the kindness and the excellent service we received.

16 December 2025
Unprompted review
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Reply from Breeze House

John, thank you for this amazing testimonial. We love how you've been using your Breeze House for 19 years and still love it. We're always happy to be of service and glad you can enjoy your Breeze House for many more years.

Rated 5 out of 5 stars

From seeing the superb Savannah on…

From seeing the superb Savannah on display to getting it fitted in my back garden took less than way expected. I was very cautious about paying upfront before the fitting. Obviously had not one single issue from purchase to installation. It’s truly amazing 🤩 the service was great. The guys who installed were so professional and very tidy with tool boxes, and made no mess.

17 December 2025
Unprompted review
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Reply from Breeze House

Thank you for the glowing review Lady Fiona. We're delighted to have exceeded your expectations. Enjoy your time in your Breeze House.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, Jayne Lewis looked after us at the show site in Leek, explaining everything without any pressure sales, and advised us on all options available. We opted for the Mara with combination thatch, high lighted roof, reading nook, heating and lights. Two great guys erected the breeze house exactly 2weeks later, very professional and respectful of our needs. Looks like it will be Xmas dinner in the breeze house, big thanks to everyone at Breeze House.

12 December 2025
Unprompted review
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Reply from Breeze House

Thank you for your lovely review Glyn, we're so glad you love your Mara as much as we do! Have a fabulous time celebrating Christmas in there, it is the perfect setting!

Rated 5 out of 5 stars

We have had a Breeze House for more than ten years when we decided to upgrade from canvas side panels to glass sections and a bookcase

We have had a Breeze House for more than 10 years and it has withstood the weather very well over this period of time. We decided to upgrade from canvas sides to 2 glass panels sections, one glass door section and a bookcase section. The guys who came and did the instalation were excellent. We really like the look of the new panels and I'm sure we will use the Breeze House much more now.
If I have one grip it is that the door comes with a handle and door catch, which is a bit flimsy and we would have prefered to have a door handle with a lock on it.

17 November 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review Phillip, it's great to know that you're still enjoying your Breeze House after 10 years, and hope that the upgrade makes it feel brand new again!

Thank you for your feedback too, it really is important to us!

Rated 5 out of 5 stars

Mara experience

The whole experience was excellent from the initial phone call and follow up conversations. We went to Penrith to see the product and were very impressed by the Mara house and all the information passed on to us. We've been kept informed every step of the way. The delivery men who set up were excellent, very professional and worked hard. We are thrilled with the house.

24 November 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your lovely review Hilary, we hope that you enjoy your Mara for many years to come!

Rated 4 out of 5 stars

Easy process from start to finish.

Easy process from start to finish.
Staff were friendly and informative.
Highly recommend and I’m
Sure we will use again in the future.

20 November 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for your review Shelley!

Rated 4 out of 5 stars

I found The Breeze House company…

I found The Breeze House company extremely professional during the construction of my breeze house and very respectfully clean during and after build! everything went without a hitch! It looks absolutely wonderful in my garden I am so pleased with it as it’s a big talking point when I have guests

11 November 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thanks for the great review Susan. We hope you make many happy memories in your Breeze House.

Rated 5 out of 5 stars

Our hut

The guys turned up nice and early very polite got on with the job very helpful telling us how to take care of the unit looks amazing very tropical very happy with you and your guys❤️🌴🛖

5 November 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Thank you for the lovely review Norman! Now to enjoy your new Breeze House

Rated 5 out of 5 stars

Excellent quick Oasis Installation.

We were well prepared for our installation, but the team were amazing. Ours is the smallest ‘room’, an Oasis, but as we have just moved into our downsize house after the family home, we are over the moon with our addition to the small garden.

3 November 2025
Unprompted review
Breeze House logo

Reply from Breeze House

Sounds just perfect David! Thank you for the 5* review. Enjoy your Oasis!

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