Big Motoring World Reviews 

My experience with big motoring world from the day of purchase has been least to say the worse customer service I have ever received. I have never Experienced such incompetence from so many different members of staff and some are supposed to be senior staff. In a nut shell I purchased my vehicle 28th December within two weeks my engine management light came on this was reported straight away, it took big motoring world 8 weeks to even get my car booked into a garage. After my car being seen by two different garages whom refused to complete any work due to the amount of work and cost a third garage took on the work. My car then sat in the garage for 6 weeks waiting for big motoring world to approve the work. Which I was not provided with any sort of replacement car. Once the repairs had been approved they said they would only approve half the work that needed doing. Today the 11th of August I picked up my car from the garage with still remaining faults which I now have to wait for the warranty to approve. So eight months since reporting my fault and still all the repairs haven’t been carried out. In eight months I have never received a single call back from anyone and single email with any updates. Every conversation I have had has been because I have rang up. The decree you are called the after sales team is an absolute joke because you have no after sales care at all. Worse company I have ever dealt with and will never use ever again and will certainly make it known to a lot of other people to avoid at all cost.

By far the worst car buying experience I’ve had. I was lied too, I was mis sold the warranty and point blank told it didn’t happen by a member of the management team.
A member of their staff told me I’d only need to pay the 12 month warranty for the first 12 months and then after that, I’d no longer need to pay this and my monthly payments would reduce.
A year went by and the payments haven’t dropped so I spoke to a member of the management team (after having to drive all the way back to the dealership as no one would call me back) and was told he’d need to “investigate” the matter. When I asked how he was going to investigate it, he told me he was going to “just ask” the said member of staff and if he denies it, then that would be the end of it.
I’m now having to pay a charge for the next 4 years of my agreement, that I was lied too about and there’s no been any effort to help the situation whatsoever, despite being told I would receive a call back with the outcome yet I’ve still not been called months later.

Very welcoming and friendly staff. attentive to all your questions and helped me pick out the car that i wanted. very smooth process to purchase the car and walked me through every option that i had in the process.

Buying a car from them was very well organised, however I would warn others NOT to opt into the extended warranty. The ‘simple’ app to report your issues doesn’t work and I have been waiting for 10 days for an acknowledgment/ response. I have called numerous times, only to be told that my issue had not been allocated yet. I’m in the process of making an official complaint but I would avoid buying a car with this company who once they have your money - do not care. Aftercare is NON EXISTENT

Don’t do it…. Avoid at all costs. Still haven’t got a £500 refund and sold a faulty car. Original car we was buying had a recall on it but failed to tell us that and made us travel all that way down. Abysmal aftercare.

I’ve written in before about my experience of buying a car from you, unfortunately the experience has worsened.

I bought a car from you 2 1/2 weeks ago and had to pay a holding deposit of £500 as I wasn’t able to collect the car until the following day. I was advised on collection that the finance team have requested my holding deposit refund with head office.

Fast forward 2 weeks I went back into the Camberley dealership to chase up where my refund was, to be told nothing could be done on a Sunday as head office is closed. I called the number on your website today as I still haven’t received my refund, to be told by the guy on the phone Camberley should of sorted this, he then blind transferred me through to Camberley collections who didn’t know my situation and thought it was about something else. The lady then tells me it is head office accounts that has to deal with it but couldn’t transfer me back through, I then requested for this to be escalated to a manager as I shouldn’t be the one having to chase this to get resolved, to be told no managers were on site today. I then called back the head office number to be told I’ll get a response within 3-5 working days, absolutely shocking experience, I’ve already waited 2 1/2 weeks for something that can be done in seconds.

I still need my refund back, can someone from your company please take ownership of this and resolve the problem.

I would like to thank Craig for helping me with my new vehicle. Show me around the vehicle and showed me all of the features and even put apps onto my phone which was a great help he is a credit to your company.

Lorna and Liam, and the other staff we met at BIG motoring world were great. Friendly and knowledgeable and a speedy service. A huge selection of cars, highly recommended

Visited this company’s Camberley branch today , they have a good selection of cars , however if you don’t show an interest in taking out their exorbitant priced extras the salesman really can’t be bothered to.
It comes across they actually don’t really want cash purchases .

I reported an engine-bay noise on 4 July while my Renault Clio’s 90-day warranty was active. Big Motoring World first asked me to provide photographs of a noise, then made me find and pay for an independent diagnosis myself instead of arranging an inspection.

RAC confirmed a faulty water pump, but Big Motoring World still refuses to progress the claim without a separate repair estimate and photographs of failed parts. I am now stuck chasing third parties for paperwork simply to get them to consider a fault reported under warranty.

Five weeks later, they have neither inspected nor repaired the car. Their warranty process appears designed to transfer every cost, task and delay onto the customer.

⭐⭐⭐⭐⭐

I had a great experience with Sales Executive Ejon. From the very beginning, he provided excellent customer service and made the whole car-buying process easy and stress-free. He was friendly, professional, helpful, patient and really took the time to make sure I was happy with my purchase.

The car is great (I love it!), and I’m very pleased with my decision.

I would definitely recommend Ejon to anyone looking for a quality car and excellent customer service.

Also Lucas the Handover Advisor, was fantastic throughout the handover process. He was friendly, professional, and extremely helpful, making sure everything was explained clearly and that I was completely happy with the car before leaving.

Overall the staff were very welcoming, throughout the day. Many would often check in to make sure I was ok!

Thank you for making the whole experience such a positive one!

AVOIDDDDDD AT ALL COST
I brought a vehicle 26 days ago on the 4th August a light came on my dashboard the right indicator light on my t roc stopped working , I called blue motors and reported the problem they transferred my to there insurance (warranty) in which I purchased extra warranty outside there 3 month window, I was then booked to take to there chosen garage where I got the diagnostic of which because of the make of car it’s not a simple fix they would have to take the whole LED unit out and replace , Monday I was called to confirm the fault that had to be fixed and was told I would be called back asap, Tuesday today comes I call up and was told the job has been rejected , I have sent several complaint emails which have not been answered to and had several rude workers on there after sales team basically not helping , quoting isra from head office saying these things happens is a vehicle , refusing me to speak to a manager saying she will say the same thing . I have chased up big motors who said they will have the warranty re look the claim and they need more info from the garage, I called the garage they said they sent everything over . Now under the 2015 consumers act big motoring world should of fixed this issue despite what there third party warranty said as the vehicle was purchased 26 days ago which I had to inform Emily of as she also was quick to tell me it’s under review , this is the most disappointing experience I have had and to be honest I will be opting to get a refund , from last Wednesday I cannot drive the car as it’s not road worthy ( expect for driving it to the garage and back home on the 7th to get the diagnostics) and when asking isra for compensation in for missing days out on work he clearly said we don’t do that here. The after sales team are no help , complaints don’t get replied after 3 working days like they state and they are quick to call for a sale but not when a issue occurs , please for your sanity do not bother because you will not get proper support from the after sales team , I have also had to inform my finance company to chase this issue as well

And again please reed review you will see when my case is not only one where they decline claim and I had extended warranty and have hard rock evidence of mechanical issue.

They just rubbing people my suggestion use another company then this

Knowledgeable polite and friendly staff
Took time to explain everything and ensure full understanding
A very good experience from start to finish, which enabled me to make the right decisions for me and my lifestyle
Very happy customer

All straight forward.

We had to wait a long time for a salesman to see us even though we had pre-booked an appointment and test drive; salesman was not very knowledgeable of car’s electronic features (he did try); when we sat down to discuss deal, before any money could be discussed we had to watch a demo of a seat protection liquid and listen to an attempt to sell an additional warranty. He then went to the office and produced a sheet of paper with the finances on it - which I was not allowed to take away! Having been promised a minimum of £6450 if in poor condition for Mini Clubman I was offered £4000 and was told it was non-negotiable. A waste of a three-hour car journey -
not ethical!

Service seemed ok until they have your money and released the vehicle, after sales was very poor, they had told me that they would be providing a second key which was to be mailed to me however after a few weeks it had not arrived and they now deny this was ever the case, they made an error I assume and then deny any responsibility.

It was a seamless purchase, sorting out everything there and then: test drive, payment, temporary insurance, tax - all done and driven away within 2 hours.
Only slight niggle - in attempting to sell extended warranty they overplayed unknown reliability of EVs which I’d hoped we’d moved beyond.
But fully recommend for a trouble free purchase.

Dreadful staff don’t know what they are doing, don’t keep you informed have me a car with no petrol and took me to go to petrol station to fill up. Whilst I was there a colleague of there’s who had just sold a car was filling up a car for a customer and paying for it. On two separate occasions yesterday we were hanging around waiting for someone and nobody kept us informed. I could go on I am really upset and not happy at all. I feel like cancelling my agreement

Very pushy salesmen trying to add lots of add ons to purchase but cars good, price good