Big Motoring World - Peterborough Reviews 

I bought a MG ZS at the Peterborough branch on 10th May 2026. I paid cash on my debit card, I had taken out a bank loan and was very excited to get a new car. As soon as I drove the car away I noticed the clutch was creaking, I reported it within an hour of leaving the dealership and was told to call the warranty company, I did this and they told me in no uncertain terms that this was a dealership issue and a pre-existing fault. Thereafter came days and weeks of being passed around before they eventually booked me a garage appointment on 16th June. I took the morning off work to take the car in but when I arrived at the garage I was turned away as the appointment had been cancelled between the garage and Big Motoring World, no one had bothered to tell me. The garage said the car needed to go to an MG dealership, something Big Motoring World stress not to do as they can be more expensive. When I contacted Big Motoring World to tell them the appointment had been cancelled, they confirmed this was the case and to take the car to a garage myself. I eventually went to a reputable MG garage and had the clutch sorted out and paid myself. I did ask Big MW for a refund but they did not even respond. A few weeks later an engine warning light came on, I called the warranty and they said take it to a garage and get a diagnostic test. I did this and paid for two independent diagnostic tests and reports which showed the same faults and included a serious engine fault. I was told not to drive the car and to take it back to where I had got it from. Needless to say Big MW do not want to know. Under the Consumer Rights Act 2015 I requested a refund from Big MW via a Right to Reject Letter, they refused and told me to take the car to a garage and pay for the engine to be stripped down, photographed and send them the outcome and they will 'consider' my claim. Which is rich considering they have sold me a car with a serious engine fault, yet are expecting me to incur yet more expense myself. They will not help in any way. I declined to do this in a Rebuttal letter. They missed the deadline I set so I have started a chargeback claim with my bank, I will also reserve the right to claim the cost of the car, plus my expenses via the courts, Luckily I have kept a clear record of all communications and transactions. I have had to take out a small second loan to fund alternative transport (I live in a village 14 miles from work with no bus service provision) to tide me over whilst the MG is off the road and whilst this case is being resolved, this is in addition to the garage costs already incurred. I am also paying £191.00 per month for the loan I used to purchase the car, whilst the car is just sitting on my drive. I live on my own, have no use of a second car and have had to fund all of this myself, it is totally unfair, they have sold me a car that is below the standard required while I continue to incur more costs and debt. In addition I have discovered that there is a stocking finance recorded against the vehicle (Black Horse Ltd) and have asked whether this was settled in full and that unencumbered title passed to me at the point of sale but not surprisingly Big MW have not responded. Please, please think carefully before purchasing from this company, all of the above is the reality of my situation and could be yours, so if you do buy make sure you have additional funds available or you may end up with more debt just like me.

Looked at a car on Saturday agreed to buy it as long as some work was completed before purchase. Sales person apparently checked with manager answer yes we can do that. Told can't complete as late in day come back tomorrow. So Sunday drive the hour plus to get there. Then because we didn't want to buy their really expensive warranty as we had found a comparable one at half the price, we were told then they would not do the work agreed on Saturday !
So that was the end of the sale as could not trust them as they back peddled on what was agreed on our first visit.
All in all a total waste of time

Came in Peterborough branch today to have a look at vehicle I'd reserved. Denzil showed me around the car and came on the test drive with me.very knowledgeable chap .he went through all the paperwork filling with me to put through to finance dept so I could aqiure the car all the other staff were helpful too.

Bought a car from Big Motoring World Peterborough on 20th June using cash and a part-exchange. Just 25 days later, on 15th July, I took the car to Mercedes-Benz for a manufacturer recall that Big Motoring World told me to book. During the inspection, Mercedes issued an official safety advisory because the front brake discs have pre-existing heat damage.
Big Motoring World is refusing to fix this defect. In their final response, they admitted the heat damage exists but claimed it is "not a safety issue" and meets basic MOT. I believe selling a vehicle with pre-existing structural heat damage to critical braking components is a clear breach of "satisfactory quality," regardless of what they claim.
Because they refuse to take responsibility for selling a car with a pre existing fault , I have now formally escalated this dispute and submitted my complaint to the Ombudsman. I feel like they've just taken my money and ran. Avoid this dealership if you value your consumer rights and you're looking for after-sales care. I would give zero stars if I could.

Car had a suspension failure after 2 months, and despite providing them with literal legal guidance from Citizens Advice that stated the fault lay with them as the car was within 3 months of sale, they refused to pay out for repairs.

They also mis-sold tyre protection. We asked if it covered general wear and tear, and the salesperson stated 'you get 5 new tyres under this policy' whilst failing to actual tell us wear and tear isn't covered.

Would never use them again, awful company. Sold us a dangerous car, and mis-sold tyre protection. Del Boy would be proud of them, but everyone else should steer clear.

This was a satisfactory outcome, which took considerable time to resolve, even though being carried out by the main dealers. Big Motoring World listened to the report of issues found and acted appropriately and in a timely manner. The team were professional and polite.

I would not recommend purchasing the tyre, alloy wheel, or extended warranty cover offered by Peterborough Motoring World.

When we bought our car, we were told the policy would cover up to four Michelin tyre replacements and repairs to damaged alloy wheels. However, what was not clearly explained was how difficult and restrictive the claims process actually is! Motoring World did not explain that the tyre and alloy wheel warranty does not cover normal wear and tear. They simply told us that we could have up to four tyres replaced, without clearly explaining the terms, conditions, or what was actually covered. We only discovered the limitations when we tried to make a claim.

After one of our tyres was punctured, we discovered that claims can only be made Monday to Friday between 9:00 am and 5:00 pm. You must first take photographs, submit a claim, then drive to a VAT-registered tyre garage. Once you arrive, you have to call the warranty company while you’re there so they can speak directly with the garage before deciding whether they will approve the claim and pay for the tyre.

This process is extremely inconvenient, especially if your tyre is damaged outside normal working hours or you need an urgent repair. None of these important conditions were properly explained when the policy was sold to us. Taking our money was easy, but making a claim has been anything but hassle.

If you’re considering buying a car from Peterborough Motoring World, I would strongly recommend reading all the small print before purchasing any additional cover. Based on my experience, I would not buy the tyre, alloy wheel, or extended warranty again.

Our experience was made as stress free as possible the process from start to finish was so smooth and easy, our salesman was Kai, and he is truly an asset to your company. Very understanding, helpful and most of all a great people person. The main reason we purchased our new car with you guys is because of Kai. He found us our dream car at such a great price. Kai thank you so much for helping us find our new family car!!

I recently purchased a Nissan Ariya from the Peterborough branch of Big Motoring World. I must say from my first appointment right through to picking up the car was a very good experience throughout. We started with an appointment with Cean who I must was very professional and delivered excellent customer service. I would not hesitate in recommending this company to anyone buying a new car.

I am writing this to warn people to avoid this company.

We purchased a Skoda ENYAQ from Big Motoring World in Peterborough on the 21st June 2026.

On the way home, we noticed the suspension has collapsed on the rear offside.

A couple of days later, we then noticed the air con was not working as it should.

The regen braking system also is intermittent along with the drivers door opening too wide causing issues.

We have approached them via email, phone and were told to claim on the extended warranty. This is in breach of the consumer act.

I would avoid this company if you are putting your children in these cars.

Also, don't ever take out their warranty. This was pressured onto us by both the finance team and the salesman, quoting that the warranty will pay for dealership repairs. It doesn't.

Its such a shame, as the car was what we needed. We are now having the headache of trading standards and the finance company.

They are not passionate about their customers once they buy a vehicle. They don't look after you as they should and they leave you in the lurch.

In regards to your response, you can check your emails to big assist. They are all laid out in the emails I sent. But they have been ignored. Emails were sent on the 25th June then ignored. Then again on the 14th July. Again, not answered.

What you get - a vehicle at a below average (fixed) price. The majority of the vehicels are ex fleet / ex mobility vehicles, which is why most are 3 years old with often higher mileage.
What you don't get - honesty! We were told the vehicle would be fully valeted, including a "mop polish". This is a lie - the vehicle was dirtier than before. We told them we weren't happy - they 'cleaned' it again, in 10 mins.......You'll be put through half an hour of additional warranty / insurance policy sell, which is clearly where the sales staff make their money. We had an issue with a missing wheel lock nut. Don't bother phoning customer support - the call back facility didn't work and I waited 40 mins for the call to drop out. If you want to speak with someone, then I suggest selecting the 'sales' option as that way they'll answer, funny that.......

Bright open space to view all the cars on show. Inviting staff with a very pleasant atmosphere. A long day but very happy to drive away with my new car on the same day.

AVOID. Shocking after care, car developed a fault within minutes of driving away. Took it back to be fixed, took nearly a week and no courtesy car leaving me and my family carless. Returned to collect and fault still present!!! Managed to get a refund but overall experience very bad and would not recommend at all.

ABHORRENT, ABYSMAL!!! Bought a car 6:30pm last night. Door skin came off on drive home along with door handle. USB, 12v socket do not work when tested this morning. Further checks this morning the under tray is loose. Trim removal tool wedged in bumper grill! A pillar cowl is loose! Previous buyer (yes, looks like it’s been returned at least once before) details left on documents in the car GDPR!!! Inflation kit out of date. So how did it pass the RAC check!? Not valeted or charged as agreed at pick up. Salesman vaping in the car at pick up! Called this morning 9am and told to claim on warranty - this is NOT a warranty issue. This is a sale of goods issue. Take some responsibility! Will be complaining to RAC re:standards. Will be raising with OMBUDSMAN. None of the people sales/after sale people I’ve spoken. Know anything about consumer duty or at the very least have shown any empathy - to the point of coming across as smug about it!!! How are they able to sell if they are not compliant?! Will be escalating!!!

I am writing this review because my experience buying a car here was incredibly poor, and I want to warn others to stay clear. From the initial sale to collecting the vehicle, the entire process was deeply concerning.

During the test drive, I pointed out that the car required a full service as indicated on the screen, and that three of the four tyres had warning lights on. I was assured these issues would be resolved. However, upon collection, the handover was rushed—I was simply given the keys, with no walk-around of the vehicle. When I got inside, the tyre warning lights were still on, and the service indicator had simply been reprogrammed to show as "complete" without the actual work being performed.

I had the car inspected by a third party, who confirmed that no actual service had been carried out; the filters were old, and the fluids had not been checked. When I challenged the dealership about this, they apologised and admitted they had issues with their technician, suggesting the car was just reprogrammed without any work being done. I wrote an email and asked for it to be sent to the dealer principal, you would have thought he would have called me to apologise, right... No

This lack of safety checks and unlawful actions is completely unacceptable. There are many other reputable dealerships out there—please, do yourself a favour and stay clear of this one.

Deniz was straight to the point, no faff and got the sale done. Couldn’t ask for more from him, excellent sales man

Found a car online and went to view at Peterborough. Was met by a salesman Nice polite chap who then took us for a test drive. All seemed ok but upon return to the site an amber warning light activated on the dash.
We were then told by a manager let’s call
Him employee 1 that we can pay our deposit and they will fix the problem (something to do with the telematics) hopefully within a few days. This was Friday. Employee 1 assured us, in fact promised us that if the fault could not be fixed within a few days that he would see to it that our refund was instantly refunded back to our account "at the touch of a button" this was very important as we only had a few days to purchase a car. Employee 1 lied, this is not possible as per their policy!
We got a call on Monday to say that it would not be ready for " a few days" i said i would call back after speaking to my husband.
Getting through to Peterborough is like trying to find a snowflake in July!
Eventually after being on hold for 30 minutes each time and getting cut off at the 30 minute mark each time automatically, we finally got through to Employee 2 in accounting. The music on their telephone system still rings in my ears several days later!
Employee 2 assured us he would process the refund and call us straight back. Employee 2 Lied. He did not call nor process our refund. That was at 10am Friday.

By 3pm Friday we got in my husbands car and drove the 1.5 hour trip to Peterborough to get our refund.
We were met by Employee 3, who assured us he could process our refund straight away as it still hadn't been done. However, it will take 3-5 working days to arrive as per their policy to pay via bacs.
We then complained at how we had been lied to and poorly treated and how we wanted a direct number in case our refund did not arrive. He went away and came back with a card stating.. "this number will put you directly through to my office" Employee 3 lied!, it was the same generic number that we had been trying for almost a week.
So in short, the car was faulty, they lied not once not twice but 3 times and we had to drive a 3 hour round trip to get to speak to someone and get our money back!
Add to that the fact you get accosted at the entrance to hand over all your details and none of the vehicles even have a price displayed now, (you have to scan a QR code on your phone just to get a price) which means looking around now takes a whole lot longer and drains your battery as well as your spirit and will to live!
Honestly, do your wallet, sanity and blood pressure a favour and avoid this place.

UPDATE
As per your response to this review,
The information provided to me regarding refunds and timescales was not “unclear” as you put it. It was a blatant outright untruth told by a member of staff just to force the sale!

All very friendly. Tried to sell quite a few add ons as expected but once you say no they’re not trying to persuade you aggressively. Found a problem with the vehicle and were totally up front and honest about it before they released it, would recommend them

I registered a fault with my vehicle on 26 April, and the entire experience from then until the repair was finally completed yesterday has been, without question, the worst after-sales service I have ever experienced.

After reporting the fault, I was instructed to take the car to a local garage for diagnosis at my own expense. I did so, paying £60, and promptly submitted the invoice. Unfortunately, the garage was unable to accurately diagnose the issue because the vehicle is a Volvo and required a specialist diagnostic assessment.

Rather than arranging this themselves, Big Motoring Company then asked me to source a suitable specialist garage. As I work full-time, this was both time-consuming and frustrating. All communication was conducted by email, with responses often taking several days. Attempting to call was no better, as I regularly faced queue times of 45 minutes or more, which is simply not practical during working hours.

Throughout the process I dealt with three or four different members of the after-sales team, meaning there was no continuity and I repeatedly had to explain the situation from the beginning. This made an already frustrating process even more difficult.

I eventually found a garage willing to work with Big Motoring Company. However, two Volvo specialists closer to my home refused to deal with the company because they had previously experienced significant delays in receiving payment. Unfortunately, this concern proved justified, as the garage carrying out my repair had to chase Big Motoring Company for payment on the very day the work was completed.

From the date I first reported the fault until the repair was finally resolved, the process took almost two months. While the fault has now been repaired, the customer service throughout was extremely poor.

In contrast, when I have purchased vehicles from main dealers in the past, the after-sales service has been efficient, responsive and customer-focused. My experience with Big Motoring Company was the complete opposite.

I would not recommend Big Motoring Company to anyone based on my experience. The lack of communication, poor coordination, slow response times, and the expectation that customers should organise key parts of the repair process themselves made what should have been a straightforward warranty claim unnecessarily stressful and frustrating. Would not reccommend

I walked in without an appointment to check out a car I'd seen advertised. Reception was friendly and helpful. They hooked me up with Sales guy Keenan, who was also welcoming and went about arranging a test drive for me. The car was right for me, so I put money down. Next day I returned to do finance and pick up the car. All steps were painless and stress free. Very good professional crew to deal with. Recommended!