Excellent, non pushy service. Helped me find the most suitable size frame for my first proper road bike. Upon collecting they helped ensure the fit was correct, even cutting the seat post down. Would... See more
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I had a great experience at Balfe's, all the staff were extremely knowledgable and helpful. I would particularly like to thank Ruth who gave us such wonderful customer service during the test ride of... See more
Amazing experience with Balfe’s Bikes. I needed a new pair of Shokz headphones and purchased from them for the first time because they were cheaper than elsewhere. I’d now go as a first port of call b... See more
A fantastic emporium of cycling professionalism, and expertise shown by all the staff I came in contact with. They want the best cycle rider fit and go out of their way to achieve that. Absolutely... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
24K reviews
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Great prices and swift delivery on 2…
Great prices and swift delivery on 2 occasions. Good company.
10 June 2026
All good.
Need a little more engagement and communication in the process of purchasing and preparing a bike for pick-up (sizing, fitting, accessories etc) to make a great rating, such as taking your measurements before the bike is prepared, but staff very friendly and helpful.
29 July 2026
Slow
Slow, uninterested, complacent, expensive. If you are lucky you’ll get the odd interested genuine staff now and then in their ever revolving staff. This shop purely capitalises on their location and does not care much. Probably the worst chain in London and overly expensive.
3 August 2026
Very helpful advice.
15 July 2026
Fast efficient service excellent 😊
2 August 2026
Brilliant staff all dulwich crew are…
Brilliant staff all dulwich crew are absolutely fantastic. And then some
2 August 2026
Really helpful nice guys
2 August 2026
Great service and products
29 July 2026
Many thanks for fixing the Sadle
Many thanks for fixing the Sadle, what a relief. Inadvertently I lost a piece that got stuck in the post. Imposible task you fix it for me. Thanks again Catalina
2 August 2026
I had a great experience at Balfe's
I had a great experience at Balfe's, all the staff were extremely knowledgable and helpful. I would particularly like to thank Ruth who gave us such wonderful customer service during the test ride of our Brompton G Line, through purchase and kept us up to date on progress as the workshop got our new bike ready for collection. It's rare these days to have customer service of this quality and you felt like the staff genuinely cared about their customers. Thank you, we will be back :)
2 August 2026
Ordered a set of Handlebars Friday…
Ordered a set of Handlebars Friday afternoon, they arrived on Monday. Very happy with the service I received and the product is excellent.
2 August 2026
All around great!
2 August 2026
Good service I was helped with my…
Good service I was helped with my purchase and the salesman even helped to adjust the item to fit on my bike. Fantastic Thank you
2 August 2026
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