Excellent, non pushy service. Helped me find the most suitable size frame for my first proper road bike. Upon collecting they helped ensure the fit was correct, even cutting the seat post down. Would... See more
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Review summary
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I had a great experience at Balfe's, all the staff were extremely knowledgable and helpful. I would particularly like to thank Ruth who gave us such wonderful customer service during the test ride of... See more
Amazing experience with Balfe’s Bikes. I needed a new pair of Shokz headphones and purchased from them for the first time because they were cheaper than elsewhere. I’d now go as a first port of call b... See more
A fantastic emporium of cycling professionalism, and expertise shown by all the staff I came in contact with. They want the best cycle rider fit and go out of their way to achieve that. Absolutely... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
23K reviews
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Slow
Slow, uninterested, complacent, expensive. If you are lucky you’ll get the odd interested genuine staff now and then in their ever revolving staff. This shop purely capitalises on their location and does not care much. Probably the worst chain in London and overly expensive.
3 August 2026
Very helpful advice.
15 July 2026
Fast efficient service excellent 😊
2 August 2026
Brilliant staff all dulwich crew are…
Brilliant staff all dulwich crew are absolutely fantastic. And then some
2 August 2026
Really helpful nice guys
2 August 2026
Great service and products
29 July 2026
Many thanks for fixing the Sadle
Many thanks for fixing the Sadle, what a relief. Inadvertently I lost a piece that got stuck in the post. Imposible task you fix it for me. Thanks again Catalina
2 August 2026
I had a great experience at Balfe's
I had a great experience at Balfe's, all the staff were extremely knowledgable and helpful. I would particularly like to thank Ruth who gave us such wonderful customer service during the test ride of our Brompton G Line, through purchase and kept us up to date on progress as the workshop got our new bike ready for collection. It's rare these days to have customer service of this quality and you felt like the staff genuinely cared about their customers. Thank you, we will be back :)
2 August 2026
Ordered a set of Handlebars Friday…
Ordered a set of Handlebars Friday afternoon, they arrived on Monday. Very happy with the service I received and the product is excellent.
2 August 2026
All around great!
2 August 2026
Good service I was helped with my…
Good service I was helped with my purchase and the salesman even helped to adjust the item to fit on my bike. Fantastic Thank you
2 August 2026
Lovely people
Lovely people, good selection of bikes, and frequent sales & discounts make this a great bike shop. The workshop is also great, they did a good job with assembly and it's nice to have a single place to both buy and service the bike.
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered 2 they delivered just one.
I ordered 2 they delivered just one.
Two days I struggled someone to answer me with adequate answer.
Absolutely impolite staff.
1 August 2026
Reply from Balfe's Bikes
We understand that our apology does not change the experience you had, and we’re sorry that we were unable to resolve the situation as quickly or effectively as you expected.
Receiving only one of the two items ordered and then having to spend two days trying to get a clear answer is understandably frustrating. We’re also concerned to hear that you felt the service you received from our team was impolite.
We take this feedback seriously and are continuing to review how we handle order queries and communication to ensure customers receive clear information and appropriate support without having to repeatedly chase for answers.
We appreciate you taking the time to share your experience, as feedback like this helps us identify where we need to improve.
Excellent, friendly service
I bought Madison shorts which are comfortable and stylish. Super friendly guy in the shop helped me find the right pair. Excellent service and a good price. Thank you.
31 July 2026
Not the greatest service not from the…
Not the greatest service not from the Waterloo staff but the website took my money and order of an Brompton olive bag , told me it was in then when I arrived it was a stick mistake and there was no bag. Got the bag about 10 days later .
What I will say say is a week later I visited Balfes at mate street :( :( :(
Awful servic! came in for some help and I felt like I was putting the staff out.
Bought a Brompton from Balfes mare street last year.
Came back for help regarding saddle insert and was palmed off.
Ending up spending £450 at condor the next day because they helped me without hesitation for something small u like Balfes.
Very disappointing
1 August 2026
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