Excellent, non pushy service. Helped me find the most suitable size frame for my first proper road bike. Upon collecting they helped ensure the fit was correct, even cutting the seat post down. Would... See more
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I had a great experience at Balfe's, all the staff were extremely knowledgable and helpful. I would particularly like to thank Ruth who gave us such wonderful customer service during the test ride of... See more
Amazing experience with Balfe’s Bikes. I needed a new pair of Shokz headphones and purchased from them for the first time because they were cheaper than elsewhere. I’d now go as a first port of call b... See more
A fantastic emporium of cycling professionalism, and expertise shown by all the staff I came in contact with. They want the best cycle rider fit and go out of their way to achieve that. Absolutely... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
23K reviews
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Exceptional service from Alex at…
Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and enjoyable, explained everything clearly, and gave great advice without ever being pushy.
Alex is a real credit to Balfe’s Bikes. I couldn’t recommend him highly enough — fantastic service from start to finish!
5 August 2026
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Great flexibility on the Cycle2Work scheme so I could get the right bike and not be limited by an absolute cutoff at £2k
5 August 2026
Excellent service at a great price
Excellent service at a great price, bike was packed extremely well
5 August 2026
Easy to order
Easy to order, gloves a bit small fitting but anticipated. Dispatched promptly but delivery not on time.
5 August 2026
Excellent customer service
5 August 2026
Amazing experience!
Amazing experience!! My first time buying a bike and they helped me figure out the best one. Very helpful and easy through the entire experience. Also worked well with my cycle to work scheme. The staff there is amazing!
1 August 2026
The staff were polite
The staff were polite, knowledgeable and very helpful with any questions I had.
15 July 2026
Great Service
great service from both the Kingston Shop and Gatwick Home delivery warehouse. Bought the Specialized Creo 2 Carbon great bike. Only reason didn't get 5 stars is because I had to phone for my refundable deposit which was caused by a glitch in their system.
31 July 2026
Overcharge
I got charged for two different cassettes so they took £43 too much.
The service was good quality and gears working much better now but it took over a week (waiting for a part) and then charging double.
4 August 2026
Extremely disappointed
I give 5 stars to the excellent service given in store by the team at the Waterloo store but they were massively let down by the warehouse/delivery team.
I ordered two bikes and was told by the store that both bikes would come fully built as I asked for personal bike delivery.
First bike was delivered fully built……
However the second bike did not come fully built & when I called the customer service team to find out why and how I could to get this rectified I was simply told “you can do it yourself” the reason behind this was because it wasn’t delivered directly by Balfe so has to be delivered with the handlebars turned so it could be delivered. I explained that I had asked for the both bikes to be personally delivered especially the second bike costing £1500 and not being mechanically minded I wanted to make sure that it was expertly put together so I don’t make a mistake and potentially causing further issues in the future, again I was told “you can do it yourself” and was told “we don’t always deliver bikes” so why provide a personal delivery if at times you don’t?
I am throughly disappointed and the Waterloo store should be annoyed too because all their hard work as been out done but the warehouse/delivery team
11 August 2026
Unprompted review
A*****
I did a lot of research into which retailer to use before committing to making a purchase, Balfe's always stood out.
Not only do the provide an excellent, personalised service but their knowledge is absolutely insane!
Oli was my go-to man and he could not have been more helpful.
I was using Halfords Cycle to Work to make my purchase and unfortunately there were delays on receiving my voucher. No problem at all for Balfe's.
They were patient, supportive and did everything possible to ensure the items I had chosen would be available to me.
I am now the very happy owner of a brand new Scott Genius 920.
Oh and unlike other retailers, they do not add an extortionate surcharge for using Halfords!
Cheers guys!
6 August 2026
Unprompted review
Endura top
No issues or problems delivered on time Great prices at Balfe,s Bikes. I bought many items from them 👍
4 August 2026
Service as you'd want it.
The communication was very good. The arrival time earlier than expected. Friendly staff.
4 August 2026
Great bike and great service
The company delivered the bike personally and set it up leaving me with confidence that all was perfect and the paperwork was supplied along with great advice. It has been a pleasure buying bike from them at a great price.
23 July 2026
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