Excellent, non pushy service. Helped me find the most suitable size frame for my first proper road bike. Upon collecting they helped ensure the fit was correct, even cutting the seat post down. Would... See more
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Review summary
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I had a great experience at Balfe's, all the staff were extremely knowledgable and helpful. I would particularly like to thank Ruth who gave us such wonderful customer service during the test ride of... See more
Amazing experience with Balfe’s Bikes. I needed a new pair of Shokz headphones and purchased from them for the first time because they were cheaper than elsewhere. I’d now go as a first port of call b... See more
A fantastic emporium of cycling professionalism, and expertise shown by all the staff I came in contact with. They want the best cycle rider fit and go out of their way to achieve that. Absolutely... See more
Company details
About Balfe's Bikes
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Unit 2, Camino Park, James Watt Way, RH10 9TZ, Crawley, United Kingdom
- 020 4506 3856
- support@balfesbikes.co.uk
- www.balfesbikes.co.uk
4.6
Excellent
23K reviews
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Fast delivery service with good…
Fast delivery service with good customer care. I ordered a mtb and after opening the box could see this company care about doing a good job.bike was inspected and prepared well and re boxed by them perfectly thank you to all the team involved in getting this bike to me its a christmas gift for my son so thanks for making his dreams come true.
5 August 2026
Purchase of giant tcr
Went into the Waterloo shop initially, Alex was extremely helpful. He advised me of the correct size and answered my questions.
A few days later I decided to buy online as it was most convenient in the end. Smooth process and delivery. Very happy with bike and would highly recommend the shop.
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Initial ordering fine apart from having…
Initial ordering fine apart from having to pay extra to deliver to Northern Ireland !But communication after the despatch message was inadequate,ie non by e mail and no tracking number.Having phoned on 3 separate days to get updates i was not phoned back with updates as agreed. Bike has now arrived and seems ok.
1 August 2026
Reply from Balfe's Bikes
Thank you for taking the time to share your feedback. We’re pleased to hear that your bike has now arrived safely and that everything appears to be okay.
We’re sorry, however, that the communication after dispatch fell short of the standard we expect. You should have received clear delivery information, including tracking details, and we’re particularly disappointed that agreed call-backs didn’t happen when they should have.
We understand how frustrating it is to be left chasing for updates, especially when you’re waiting for a new bike to arrive. We’re reviewing our dispatch and communication processes to make sure tracking information and updates are provided more consistently and that agreed follow-ups are not missed.
We appreciate your feedback and apologise for the inconvenience caused.
Great shopping experience
Good range of products at competitive prices. Easy to use website and easy to order. Fast delivery and items well packed. Returns process (for something that didn't fit) was very straightforward. Very pleased with all aspects.
31 July 2026
Got my gravel bike from Balfes
Got my gravel bike from Balfes, was delivered with care, well packaged and tuned, I only added pedals and was ready to ride. Would recommend.
5 August 2026
Always the best staff 5*****
1 August 2026
Great products and service
Great products and service. Had a problem with damage in transit but this was very quickly addressed by customer service team.
5 August 2026
Exceptional service from Alex at…
Exceptional service from Alex at Balfe’s Bikes (Fulham.) As this was my first high-end bike, his knowledge, patience and willingness to help were phenomenal. He made the whole experience easy and enjoyable, explained everything clearly, and gave great advice without ever being pushy.
Alex is a real credit to Balfe’s Bikes. I couldn’t recommend him highly enough — fantastic service from start to finish!
5 August 2026
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Great flexibility on the Cycle2Work scheme so I could get the right bike and not be limited by an absolute cutoff at £2k
5 August 2026
Excellent service at a great price
Excellent service at a great price, bike was packed extremely well
5 August 2026
Easy to order
Easy to order, gloves a bit small fitting but anticipated. Dispatched promptly but delivery not on time.
5 August 2026
Excellent customer service
5 August 2026
Amazing experience!
Amazing experience!! My first time buying a bike and they helped me figure out the best one. Very helpful and easy through the entire experience. Also worked well with my cycle to work scheme. The staff there is amazing!
1 August 2026
The staff were polite
The staff were polite, knowledgeable and very helpful with any questions I had.
15 July 2026
Great Service
great service from both the Kingston Shop and Gatwick Home delivery warehouse. Bought the Specialized Creo 2 Carbon great bike. Only reason didn't get 5 stars is because I had to phone for my refundable deposit which was caused by a glitch in their system.
31 July 2026
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