The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Stay away from Fill it ins . Mahjong are is easier than I thought it would be . Dimensions Mahjong is easier than regular Mahjong ( dimensions make it sound harder while it’s easier) . Warning with s... See more
Company replied
As I have said many times, the support from Arkadium is efficent, fast and so informative. They always resolve tech issues, they take into account my suggestions....they are diligent, reliable and the... See more
Company replied
Newman's Hard Crossword puzzles is created daily by Arkadium. I experienced an anomaly when signing on and found a link to customer service. I wrote my event and sent it. Text said they would answe... See more
Company replied
Company details
Written by the company
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Contact info
West 25th Street 40, 10010, New York, United States
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4.5
Excellent
536 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Arkadium support
The Arkadium support team is professional and prompt. My concerns are always resolved in a timely fashion. The games on Arkadium are fun and challenging. Arkadium is a fantastic site for online games!
17 April 2026
Unprompted review
Reply from Arkadium
Hi Frida,
Thank you so much for your kind words! 😊 We're thrilled to hear that you've had a great experience with our support team and that you're enjoying the games on Arkadium.
Providing fun, engaging games along with prompt and helpful support is exactly what we strive for, so your feedback truly means a lot to us. 🎮✨
Thanks again for being part of our community!
Best regards,
The Arkadium Team
Arkadium is a Greedy Ripoff Corporation
Imagine a company wherein you can pay a premium for NO ADS. Well with this company that's a total lie. The company's latest foray into cheating its premium customers is a game called Solitaire Farm Seasons. The game itself is fun, but following Google's greedy model of saturating webpages with pop-up ads, Arkadium goes one that's far worse. They created a gaming experience that constantly pushes you into selecting optional ads in order to play a section freely, versus being charged for every level of play. In addition, on some levels, you must watch ads or you won't progress. They repeat this process countless times. Not satisfied with members paying for premium memberships, these greedy stooges get paid for every ad they entice/coerce you to watch. I'm done with this GREEDY IDIOTIC CRETINS and will spend my gaming time on other, less selfish venues. Avoid Arkadium like the plague. Young, Stupid, Ignorant sub-human gorillas that pray before the altar of money. Keep yours and shop elsewhere. This company SUCKS.
14 April 2026
Unprompted review
Reply from Arkadium
Hi KJ,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration. 😞
We’re always working to improve both our games and overall user experience, including how ads and premium features are implemented. Your comments are important and help us identify areas where we can do better.
We’d really appreciate the opportunity to look into this further for you. Please feel free to reach out to our support team at support@arkadium.com so we can assist directly and address your concerns. 📩
Thank you again for your feedback.
Best regards,
The Arkadium Team
Reply from Arkadium
Hi there,
Thank you so much for your kind words! 😊
We’re delighted to hear that you found our team friendly, helpful, and efficient—it truly means a lot to us. Providing quick and smooth support is always our goal!
If you ever need anything else, we’re always here to help 🎮
Best regards,
Arkadium Team
Well Done Rodrigo.
The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but also cared about my gaming experience, too. I felt there was nothing he wouldn't do to render me satisified.
8 April 2026
Unprompted review
Reply from Arkadium
Hi David,
Thank you for the wonderful feedback! 🌟
We’re thrilled to hear about your positive experience with Rodrigo. It’s great to know he was able to quickly identify the issue and keep you informed throughout the process. We’ll be sure to pass along your kind words to him 😊
Your satisfaction means everything to us, and we’re always here to make your gaming experience the best it can be!
Best regards,
Arkadium Team
There is not much to dislike at all about Arkadium.
There is not much to dislike at all, the staff are very helpful, friendly and knowledgeable. The price is so affordable. The games are fun, and there are lots of them. I recommend them. My game name is "Twinkle toes" Lol
10 April 2026
Unprompted review
Reply from Arkadium
Hi Lorraine,
Thank you for such a lovely review! 😊
We’re so happy to hear that you’re enjoying the games and finding our team helpful and friendly. It’s also great to know you find the platform affordable and fun—that’s exactly what we aim for!
And we love the username “Twinkle toes” 😄✨
Thanks again for the recommendation, and happy gaming!
Best regards,
Arkadium Team
Olga was on the case tried a couple of…
Olga was on the case tried a couple of solutions and bingo we got it .. easy and excellent communication
5 April 2026
Unprompted review
Reply from Arkadium
Hi Janette,
Thank you for your kind feedback! 😊
We’re so glad Olga was able to help resolve your issue and provide excellent communication along the way. We’ll be sure to share your compliments with her—she’ll really appreciate it!
If you need any further assistance, we’re always here for you 🎮
Best regards,
Arkadium Team
The agent kept trying until they found…
The agent kept trying until they found the solution,
9 April 2026
Unprompted review
Reply from Arkadium
Hi there,
Thank you for your review! 😊
We’re happy to hear that our support team stayed persistent and worked through the issue until it was resolved. That dedication is something we truly value!
If you ever need help again, don’t hesitate to reach out—we’re always here to assist 🎮
Best regards,
Arkadium Team
Outstanding customer service
Outstanding customer service. They are quick to resolve any issues. Polite and friendly.
8 April 2026
Unprompted review
Reply from Arkadium
Hi Daniel,
Thank you for your amazing feedback! 🌟
We’re delighted to hear that you found our customer service outstanding and that our team was quick, polite, and friendly. That’s exactly the experience we strive to deliver every day!
We truly appreciate your support 😊
Best regards,
Arkadium Team
My experience with Games for the Brain
I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response from a very nice and helpful person named Olga. She kept in nearly constant contact with me assessing and analyzing until the problems were fixed. I'm happy with the results and Arkadium should give Olga a medal. Thank you!
31 January 2026
Unprompted review
Reply from Arkadium
Hi there,
Thank you so much for your thoughtful and detailed review! 😊
We’re thrilled to hear how much you enjoy playing Games for the Brain and that Olga was able to assist you so effectively. Her dedication and continuous support truly reflect the level of care we aim to provide—we’ll definitely pass along your kind words (and medal suggestion! 🏅).
We’re so glad everything is running smoothly now. Enjoy your games, and thanks again for your support!
Best regards,
Arkadium Team
Always listens and corrects the problem…
Always listens and corrects the problem quickly.
27 March 2026
Unprompted review
Reply from Arkadium
Hi Caesar,
Thank you for your kind words! 😊
We’re really glad to hear that our team listens carefully and resolves issues quickly—that’s exactly what we strive for.
We appreciate your support and look forward to continuing to provide a great experience 🎮
Best regards,
Arkadium Team
Arkadium is great
Staff were really helpful and I thoroughly enjoy time on the site.
2 April 2026
Unprompted review
Reply from Arkadium
Hi Rick 😊
Thank you for your wonderful feedback! We're so glad to hear that our team was helpful and that you're enjoying your time on the site.
Your support means a lot to us, and we’ll keep working hard to make your experience even better! 🎮✨
Best regards,
The Arkadium Team
Playing Games is important
I am struck by the humanistic nature of customer service response and the follow up to see if I was sorted. I'm thrilled to hear it is a small team of people managing Arkadium. It is a daily part of my life. My brain starts functioning better after I force it to think and then my day begins. Also, I spend lazy times playing more without guilt. Thank you for being a great team and bringing life hacks to those like me.
25 March 2026
Unprompted review
Reply from Arkadium
Hi there,
Thank you so much for your kind and thoughtful review — it truly means a lot to us 😊
We’re delighted to hear that our games are part of your daily routine and that they bring both enjoyment and mental stimulation. Knowing that our work has a positive impact like this is incredibly rewarding for our small team 💙
Your support and encouragement keep us motivated to continue improving and creating great experiences.
Wishing you many more fun and relaxing gaming moments! 🎮✨
Warm regards,
The Arkadium Team
Reply from Arkadium
Hi Safeya 😊
Thank you so much for your feedback! We’re happy our team could help quickly with an effective answer. 💬✨
If anything else comes up, we’re here.
– The Arkadium Team
Newman's Hard Crossword puzzles is a VERY difficult daily puzzle. Progressively harder each day.
Newman's Hard Crossword puzzles is created daily by Arkadium. I experienced an anomaly when signing on and found a link to customer service. I wrote my event and sent it. Text said they would answer in less than 24 hours. 15 minutes later, I received an Email beep and saw there was an answer. The customer service person was clear and concise, and knew exactly of my problem. She explained how it came about and how to correct it. A few minutes later, I decided to try to sign on and the anomaly had been corrected. That was a stellar reaction and I Emailed my thanks.
22 March 2026
Unprompted review
Reply from Arkadium
Hi Tom 😊
Thank you so much for your thoughtful review! We’re thrilled you’re enjoying Newman’s Hard Crossword puzzles and that our support team could resolve the anomaly so quickly. 💪🧩
Happy puzzling!
– The Arkadium Team
I have been playing mahjong games for…
I have been playing mahjong games for many years. I find it helps me keep my brain active and focused. Actually I never get tired of it even though I play it every day. The Arkadium team is always helpful, they respond in a timely manner if you have a problem. I recommend it highly.
22 March 2026
Unprompted review
Reply from Arkadium
Hi Maria-anna 😊
Thank you so much for your lovely review! We’re happy Mahjong is part of your daily routine and helps keep your mind active. 🧠✨
We appreciate your recommendation—enjoy your games!
– The Arkadium Team
Great Customer Support
I was having trouble logging in so I went to change my password figuring that was the cause. You know, old password don't work no more. I couldn't get past the spinning wheel so I contacted support. They were right on it! We communicated a few days then support sent me a link and Viola! I was playing my games in two seconds.
8 March 2026
Unprompted review
Reply from Arkadium
Hi P Wynn 😊
Thank you for your kind words! We’re glad our support team could quickly help you get back into your games. 🎉
Happy gaming!
– The Arkadium Team
Always a quick response to questions
Always a quick response to questions. Friendly emails.
They care about their users. Great follow up to see if issues have been resolved
17 March 2026
Unprompted review
Reply from Arkadium
Hi John 😊
Thank you so much for your kind words! We’re thrilled you’ve had a positive experience with our support team. Providing quick, friendly, and helpful service is what we strive for every day.
We truly appreciate you taking the time to share your feedback 💙
Problem was found and staff did a grea job keeping me imformed. …
Problem was found and staff did a great job keeping me informed of progress.
8 March 2026
Unprompted review
Reply from Arkadium
Hi Kirk 😊
Thank you for your feedback! We’re glad the issue was resolved and that our team kept you informed throughout the process. Keeping our players updated is very important to us.
We appreciate your support 💙
Reply from Arkadium
Hi Hugh 😊
Thank you for sharing your experience! We’re happy to hear the issue with the crossword was resolved.
If you ever run into anything else, we’re always here to help. Enjoy your puzzles! 🧹💙
Outstanding Staff!
The staff is amazing! Always ready to help plus they follow up to see if the problem has been resolved. Wish all support staff in other businesses were as eager and competent!
14 March 2026
Unprompted review
Reply from Arkadium
Hi Jan 😊
Thank you for the wonderful feedback! We’re delighted to hear that our team made such a positive impression.
Your kind words truly mean a lot to us — we’ll be sure to share them with the team 💙
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