I play Sudoku only. I do two puzzles a day, one Medium and one Hard. Several times this year the program failed to load. The steps preceding loading all looked the same as usual and functioned prop... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Maybe a silly little thing, but I queried a clue-and-answer that I didn't understand. Was I missing something, or was it a slight mistake? Olga at Arkadium support took my question seriously and it... See more
Company replied
I've been an Arkadium subscriber for a number of years now. The support team at Arkadium is second to none. They respond quickly (although in my case the hemisphere difference means 12 hours) and i... See more
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Stay away from Fill it ins . Mahjong are is easier than I thought it would be . Dimensions Mahjong is easier than regular Mahjong ( dimensions make it sound harder while it’s easier) . Warning with s... See more
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Company details
Written by the company
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Contact info
West 25th Street 40, 10010, New York, United States
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4.4
Excellent
599 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service
Outstanding customer service. They are quick to resolve any issues. Polite and friendly.
8 April 2026
Unprompted review
Reply from Arkadium
Hi Daniel,
Thank you for your amazing feedback! 🌟
We’re delighted to hear that you found our customer service outstanding and that our team was quick, polite, and friendly. That’s exactly the experience we strive to deliver every day!
We truly appreciate your support 😊
Best regards,
Arkadium Team
My experience with Games for the Brain
I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response from a very nice and helpful person named Olga. She kept in nearly constant contact with me assessing and analyzing until the problems were fixed. I'm happy with the results and Arkadium should give Olga a medal. Thank you!
31 January 2026
Unprompted review
Reply from Arkadium
Hi there,
Thank you so much for your thoughtful and detailed review! 😊
We’re thrilled to hear how much you enjoy playing Games for the Brain and that Olga was able to assist you so effectively. Her dedication and continuous support truly reflect the level of care we aim to provide—we’ll definitely pass along your kind words (and medal suggestion! 🏅).
We’re so glad everything is running smoothly now. Enjoy your games, and thanks again for your support!
Best regards,
Arkadium Team
Always listens and corrects the problem…
Always listens and corrects the problem quickly.
27 March 2026
Unprompted review
Reply from Arkadium
Hi Caesar,
Thank you for your kind words! 😊
We’re really glad to hear that our team listens carefully and resolves issues quickly—that’s exactly what we strive for.
We appreciate your support and look forward to continuing to provide a great experience 🎮
Best regards,
Arkadium Team
Arkadium is great
Staff were really helpful and I thoroughly enjoy time on the site.
2 April 2026
Unprompted review
Reply from Arkadium
Hi Rick 😊
Thank you for your wonderful feedback! We're so glad to hear that our team was helpful and that you're enjoying your time on the site.
Your support means a lot to us, and we’ll keep working hard to make your experience even better! 🎮✨
Best regards,
The Arkadium Team
Playing Games is important
I am struck by the humanistic nature of customer service response and the follow up to see if I was sorted. I'm thrilled to hear it is a small team of people managing Arkadium. It is a daily part of my life. My brain starts functioning better after I force it to think and then my day begins. Also, I spend lazy times playing more without guilt. Thank you for being a great team and bringing life hacks to those like me.
25 March 2026
Unprompted review
Reply from Arkadium
Hi there,
Thank you so much for your kind and thoughtful review — it truly means a lot to us 😊
We’re delighted to hear that our games are part of your daily routine and that they bring both enjoyment and mental stimulation. Knowing that our work has a positive impact like this is incredibly rewarding for our small team 💙
Your support and encouragement keep us motivated to continue improving and creating great experiences.
Wishing you many more fun and relaxing gaming moments! 🎮✨
Warm regards,
The Arkadium Team
Reply from Arkadium
Hi Safeya 😊
Thank you so much for your feedback! We’re happy our team could help quickly with an effective answer. 💬✨
If anything else comes up, we’re here.
– The Arkadium Team
I have been playing mahjong games for…
I have been playing mahjong games for many years. I find it helps me keep my brain active and focused. Actually I never get tired of it even though I play it every day. The Arkadium team is always helpful, they respond in a timely manner if you have a problem. I recommend it highly.
22 March 2026
Unprompted review
Reply from Arkadium
Hi Maria-anna 😊
Thank you so much for your lovely review! We’re happy Mahjong is part of your daily routine and helps keep your mind active. 🧠✨
We appreciate your recommendation—enjoy your games!
– The Arkadium Team
Great Customer Support
I was having trouble logging in so I went to change my password figuring that was the cause. You know, old password don't work no more. I couldn't get past the spinning wheel so I contacted support. They were right on it! We communicated a few days then support sent me a link and Viola! I was playing my games in two seconds.
8 March 2026
Unprompted review
Reply from Arkadium
Hi P Wynn 😊
Thank you for your kind words! We’re glad our support team could quickly help you get back into your games. 🎉
Happy gaming!
– The Arkadium Team
Always a quick response to questions
Always a quick response to questions. Friendly emails.
They care about their users. Great follow up to see if issues have been resolved
17 March 2026
Unprompted review
Reply from Arkadium
Hi John 😊
Thank you so much for your kind words! We’re thrilled you’ve had a positive experience with our support team. Providing quick, friendly, and helpful service is what we strive for every day.
We truly appreciate you taking the time to share your feedback 💙
Problem was found and staff did a grea job keeping me imformed. …
Problem was found and staff did a great job keeping me informed of progress.
8 March 2026
Unprompted review
Reply from Arkadium
Hi Kirk 😊
Thank you for your feedback! We’re glad the issue was resolved and that our team kept you informed throughout the process. Keeping our players updated is very important to us.
We appreciate your support 💙
Reply from Arkadium
Hi Hugh 😊
Thank you for sharing your experience! We’re happy to hear the issue with the crossword was resolved.
If you ever run into anything else, we’re always here to help. Enjoy your puzzles! 🧹💙
Outstanding Staff!
The staff is amazing! Always ready to help plus they follow up to see if the problem has been resolved. Wish all support staff in other businesses were as eager and competent!
14 March 2026
Unprompted review
Reply from Arkadium
Hi Jan 😊
Thank you for the wonderful feedback! We’re delighted to hear that our team made such a positive impression.
Your kind words truly mean a lot to us — we’ll be sure to share them with the team 💙
Had a problem with a puzzle and they…
Had a problem with a puzzle and they got right on it and corrected in a day. They were awesome
11 March 2026
Unprompted review
Reply from Arkadium
Hi Connie 😊
Thank you for your review! We’re so glad the issue was resolved quickly and that you had a great experience with our team.
We appreciate your support and hope you continue enjoying our games 💙
Excellent Games, Great Support
I've enjoyed a number of different games from Arkadium through the AARP app. All have been fun and challenging. Recently, one of the games didn't want to load, so I reached out to their support group and got the expected "Thank you for your comment. We'll get back to you within 48 hours". I received a follow-up just a couple of hours later saying that they were looking into it. Then another saying they had determined the issue and repaired the problem!
9 March 2026
Unprompted review
Reply from Arkadium
Hi Jerry 😊
Thank you for the detailed and thoughtful review! We’re delighted to hear you enjoy our games and that our support team was able to resolve the issue quickly.
Providing timely updates and solutions is very important to us, and we’re glad we could meet your expectations.
Happy gaming! 🎮💙
Help was fast
Help was fast. I explained the games weren't working and I was told they would being looking into the problem and contact me when problem was resolved. They did contact me when problem wad fixed and also checked back to make sure everything was working. Excellent service!
20 February 2026
Unprompted review
Reply from Arkadium
Hi Karen,
Thank you so much for your wonderful review! 😊 We're really glad to hear our team was able to resolve the issue quickly and keep you informed along the way. Providing prompt updates and making sure everything is working properly is very important to us.
If you ever need assistance again, we're always happy to help.
Thanks again for your kind words and for playing our games! 🎮
Best regards,
Arkadium Team
I RECEIVED A PROMPT AND COURTEOUS…
I RECEIVED A PROMPT AND COURTEOUS RESPONSE FROM TECH SUPPORT; ALONG WITH A FOLLOWUP AFTER THE REPAIRS WERE MADE. JUST GREAT PROFFESSIONAL SERVICE!
9 March 2026
Unprompted review
Reply from Arkadium
Hi Joyce,
Thank you for the fantastic review! 😊 We're delighted to hear that our tech support team was able to assist you quickly and follow up once everything was fixed.
Providing prompt, courteous service is exactly what we strive for, and it's wonderful to know that your experience reflected that.
We truly appreciate your support! 🎮
Best regards,
Arkadium Team
Very quick and pleasant response to my…
Very quick and pleasant response to my problem. It was solved in a day without any hassle. I really appreciate the communication from them letting me know how the process was going.
3 March 2026
Unprompted review
Reply from Arkadium
Hi Rae,
Thank you for sharing your experience! 😊 We're very happy to hear that your issue was resolved quickly and that our team kept you informed throughout the process.
Clear communication and fast problem-solving are priorities for us, so it's great to know we met your expectations.
Thanks again for your kind feedback and for playing with us! 🎮
Best regards,
Arkadium Team
The Arkadium Team Kept Me Informed
The team addressed the problem right away and kept me informed.
The problem was fixed in a reasonable amount of time and they let me know. They even asked me to double check that it was fixed!
I couldn't ask for more.
6 March 2026
Unprompted review
Reply from Arkadium
Hi Patricia,
Thank you so much for the lovely review! 😊 We're glad our team was able to address the issue quickly and keep you updated throughout the process.
It means a lot to hear that the experience met your expectations. We'll always do our best to provide helpful and responsive support.
Thanks again for your support and for playing our games! 🎮
Best regards,
Arkadium Team
Awesome experience
Awesome experience. Quick and accurate resolution and kept me informed along the way. 5+ stars!!
6 March 2026
Unprompted review
Reply from Arkadium
Hi Nancy,
Thank you for the amazing feedback! 😊 We're thrilled to hear you had such a positive experience and that the issue was resolved quickly and accurately.
Keeping our players informed and ensuring everything works smoothly is very important to us.
We truly appreciate your support — and your “5+ stars”! ⭐🎮
Best regards,
Arkadium Team
Used to love this game
Used to love this game. Now, they are adding slang, names (Japanese, Jew, etc.), and non English root words. They should stick with words from the English Webster Dictionary.
7 March 2026
Unprompted review
Reply from Arkadium
Hi Teresa,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. 😊
Our games sometimes include a wide variety of valid words from different sources and dictionaries, which may occasionally differ from traditional expectations. Your feedback is very helpful and will be shared with our team as we continue improving the game.
If you'd like to share more details or examples, please feel free to contact our support team at support@arkadium.com — we'd be happy to look into it further.
Thank you again for your input and for playing our games! 🎮
Best regards,
Arkadium Team
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