Viz-Pro Reviews 

283
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I bought this for my Dad for Father’s Day (he uses it for planning his books) and it’s brilliant! I didn’t realise I’d ordered the whiteboard paper as I was hoping for paper-paper but it worked out an... See more

Rated 5 out of 5 stars

If Will Ebrey is representative of everyone at Viz-Pro then I would absolutely recommend them. Excellent customer service and speedy response. I wish I'd gone direct to them when I bought my flipcha... See more

Rated 5 out of 5 stars

I had an excellent experience with the replacement of my broken pin/whiteboard. Will was very polite, professional, and extremely helpful throughout the entire process. He made everything straightf... See more

Rated 5 out of 5 stars

Will's post sales problem resolution was brilliant. We purchased 2 large whiteboards, arrived with transport damage. Will sorted it in 24hrs with old ones collected and new ones sent out. Great work!... See more

Company details

  1. Office Supply Store
  2. Business to Business Service

Information provided by various external sources

Viz-Pro Ltd are both manufacturers and distributors of our own Viz-Pro brand of presentational and advertising equipment. The Viz-Pro product range offers you a wide variety of solutions for all your presenting, teaching and promotional needs. Whether ...


Contact info

4.8

Excellent

TrustScore 5 out of 5

283 reviews

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Replied to 50% of negative reviews

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4.8

All reviews

(283)

28 reviews in the last 12 months

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Rated 1 out of 5 stars

0 customer service policy

Customer service almost non existent using a script to reply not solving issues or providing refunds on online orders

27 April 2024
Unprompted review
Viz-Pro logo

Reply from Viz-Pro

Thank you for your review, I am happy to provide a response on your review so readers can see the bigger picture.

I can see that the order you placed was through the Amazon platform. After investigating your messages on this platform I can see that you wanted to return your order because you ordered the wrong size. I can see from the messages that we accepted the return request and provided two solutions to get the item returned; the prepaid return which requires you to take your parcel to your local parcel collection shop. we also provided an alternative paid option where we would arrange one of our couriers to collect directly from you. You told us the paid option would not work and that you didn't want to drop your parcel off at the shop because it was 2 miles away. we offered 2 options to get your parcels returned of which you haven't taken either option and as the order has not been returned we are unable to provide the refund.

Your 1 Star Review Broken Down:

Customer Service Non Existent - we replied to the Amazon message within 90 minutes of it being send to provide you 2 solutions to return your parcel.

Not Providing Refunds - we cannot do this until the order is returned.

Using Scripts - we don't use scripts to reply to customers. every customers requirements are different, as such our replies are tailored to customers needs.

Best Regards

Adam

Rated 5 out of 5 stars

LOVE THE PRODUCT

LOVE THE PRODUCT.
Love the product....have purchased several felt boards in my life and think this one looks ģorgeous. Neat, professional and the grey colour is gentler, softer looking than the other colours which i like. Could use at home as well as office.
I contacted the company regarding lost fittings, I lost them. I was very impressed by customer services Will and his efficiency, quick answer and help. Well done and thank you Will. Wont hesitate to highly recommend this product and company .

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Delivery driver made a mess of the delivery. went to wrong address allowing someone else to sign for my parcel. Viz-Pro have been exceptional in helping me sort this problem and I can't thank them enough

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Board delivered with some damage to the back. Customer service,Will, replied quickly and offered a replacement or partial refund. Ordered a few boards from them, would definitely order again.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Lost part replacement

Spoke to Will Ebrey on the phone about a replacement part that was lost. He was really helpful and posted it out the same day. Really happy with the customer service from Will. Would definitely deal direct again

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service - All credit to Will

We recently misplaced the "pen holder tray" for our whiteboard. I could not find any similar to the one we needed online so contacted Viz Pro Customer Services who replied almost instantly. Will went above and beyond to send us a replacement pen tray holder for an order we had placed nearly 3 years ago! It came within a few days. I would highly recommend using Viz Pro and any future requirements for this we will be using them again.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I purchased a pavement board from them approximately 5 months ago. Due to heavy wind, the display board was broken. I informed the Viz-Pro team via email, and Will from the team promptly attended to the matter. He arranged to replace the display board within a day at no cost. I would recommend the Viz-Pro brand to anyone, as it is a trustworthy and reliable company. Once again, thank you Will for your excellent customer service.

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Product and Communication

Brilliant Product and excellent customer service!

The whiteboard I purchased for my home educated child has made a huge difference and the quality is excellent. I somehow lost a small piece of plastic which caused my child upset and when I contacted the team they were very fast at replying to me and sent the piece out straight away with no problems.

30 October 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. Bought from Amazon and packaged box was super late and beat up. Opened and it was damaged. Amazon asked to contact the manufacturer. Proceeded to do so and they asked for the order number which I provided from Amazon and they never responded. Do not buy from these scam artist!

2 October 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. We needed a knob for our double sided U Stand. I called to order one over the phone and they actually sent me the part at no cost. I was truly impressed by this because you don't see that happen anymore these days. I love that they backup guarantee their product.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service for Replacement Keys at Viz Pro!

I must say that Viz Pro's customer service is a shining example of what sets a company apart in today's competitive market. Their willingness to provide replacement keys without charge made me a loyal customer for life. I wholeheartedly recommend Viz Pro to anyone in need of top-notch service and support. Thank you, Viz Pro, for your outstanding assistance!

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Great quality items. Had a small mix up with our order but it was sorted within the hour! really friendly service highly recommend this company.

29 August 2023
Unprompted review

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