I changed from Yorkshire gas and power after a very bad experience with their meter installation, that didn't work from day one. After going to ombudsman I was allowed to change suppliers and chose o... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.
Contact info
Join the UK's business energy champions
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always your staff are really helpful…
As always your staff are really helpful in keeping customers happy and resolving any issues that may arise! Jan was particularly helpful today! Thanks again octopus!
Octopus Energy got my smart meter going…
Octopus Energy got my smart meter going and it's great because I've had to submit manual meter reading for my office for a long time. It works well but also lets me know when I'm actually using power so I can adjust what I do.
Good experience
I spoke to a lovely person Tom when we as a community venture wanted to change our supplier to Octupus - he was very helpful, polite and knowledgeable and made the switch seem seamless- will be recommending to others
We were investigating switching…
We were investigating switching electricity providers for our community. The team at Octopus were extremely helpful and knowledgeable. Switching was easy, and it was refreshing to receive replies to my emails from a real person, which made the whole process great.
Good customer service friendly and…
Good customer service friendly and helpful and prompt at answering the phone.
Aaron explained everything very well…
Aaron explained everything very well and it took literally 15 mins to mover over my business energy accountand with a massive saving due to lower rates at Octopus! Than you Aaron!
Such a pleasure to transition to…
Such a pleasure to transition to Octopus energy for my small business. 5 star service for sure!
Great customer service
Great customer service, made the switch of suppliers really easy.
The lady I spoke to was really helpful…
The lady I spoke to was really helpful and explained everything to me that I needed to know. She was very kind
Changing Electric suppliers after 40 years! Daniel explained things very well and…
Daniel explained things very well and set up account as we wanted even though it was not straightforward, so happy with the experience
Helpful, clear and stress-free phone call
Helpful staff member who talked me through setting up payments on my new account in a clear way that made the process stress-free. Phone line was answered quickly and easy to get through to the department I needed.
Extremely professional and super…
Extremely professional and super helpful!
Speaking with Jade today to transfer our utility services over to our new business premises was so straightforward. She made the transition completely stress free, which is more than can be said of other providers who have been immensely more difficult to deal with (BT)
George was helpful and patient and took…
George was helpful and patient and took time to talk me through things, to get me the best deal
I wasn't very happy with Octopus due to…
I wasn't very happy with Octopus due to significant ongoing historical issues, but Dexter listened and responded with empathy and an excellent professional manner. At the start of the call i fully intended to leave Octopus completely, but his customer service has meant that I have reconsidered and will now use Octpopus at my new residential property going forwards. Thanks Dexter!
My experience of opening / switching to a new Octopus account
Very straightforward process to open a new account and arrange a switch.
Great service from Nicole.
Incredibly simple switching service…
Incredibly simple switching service from our old supplier. Very competitive rates and a great company to deal with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








