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Octopus Energy for Business Reviews 

849
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and efficient staff members who quickly answer phone calls and smoothly resolve billing or switching issues without unnecessary delays. Many consumers appreciate speaking directly with knowledgeable human advisors rather than dealing with frustrating automated bots or unhelpful email replies. However, some reviewers were not happy with occasional communication delays and frustrating account errors encountered during complex switching processes. A few people also mentioned experiencing prolonged wait times or difficulties when trying to get specific issues sorted out by customer support. Despite these minor setbacks, the general feedback remains overwhelmingly positive regarding overall service quality.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and efficient when handling account switches... See more

Customer service

Clients share positive opinions on customer service, highlighting quick phone response times and efficient,... See more

Service

Customers consistently note positive experiences with service, highlighting quick call response times and... See more

User experience

Users describe positive interactions with user experience, highlighting how easy it is to manage accounts and... See more

Response time

Reviewers express great satisfaction regarding response time, highlighting that calls are answered in less... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I changed from Yorkshire gas and power after a very bad experience with their meter installation, that didn't work from day one. After going to ombudsman I was allowed to change suppliers and chose o... See more

Rated 5 out of 5 stars

I am a new customer - and struggled with registering online. Your representative Coby was particularly helpful. With Coby’s help, I have now registered and given up to date meter readings. The pro... See more

Company replied

Rated 5 out of 5 stars

The fact that I actually got answers from real people at Octopus rather than the usual damn email that states do not reply, which annoys me in the extreme. Octopus seem to actually deal directly with... See more

Rated 5 out of 5 stars

Smart meter readings Many thanks to the lady who I spoke to, unfortunatly I don't remember her name. She was able to answer all may questions regarding the electric readings & gave me advice on oth... See more


Company details

  1. Energy Supplier
  2. Business to Business Service

Written by the company

Business energy can be simple. Clear pricing, smart tariffs and outstanding service - you can find it all here.


Contact info

Join the UK's business energy champions

Switch to simple, great value power from Octopus Energy for Business.

4.9

Excellent

TrustScore 5 out of 5

849 reviews

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4.9

All reviews

(849)

849 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

I spoke to a lovely person Tom when we as a community venture wanted to change our supplier to Octupus - he was very helpful, polite and knowledgeable and made the switch seem seamless- will be recommending to others

25 September 2026
Rated 5 out of 5 stars

We were investigating switching…

We were investigating switching electricity providers for our community. The team at Octopus were extremely helpful and knowledgeable. Switching was easy, and it was refreshing to receive replies to my emails from a real person, which made the whole process great.

25 September 2026
Rated 5 out of 5 stars

Helpful, clear and stress-free phone call

Helpful staff member who talked me through setting up payments on my new account in a clear way that made the process stress-free. Phone line was answered quickly and easy to get through to the department I needed.

24 September 2026
Rated 5 out of 5 stars

Extremely professional and super…

Extremely professional and super helpful!
Speaking with Jade today to transfer our utility services over to our new business premises was so straightforward. She made the transition completely stress free, which is more than can be said of other providers who have been immensely more difficult to deal with (BT)

24 September 2026
Rated 5 out of 5 stars

I wasn't very happy with Octopus due to…

I wasn't very happy with Octopus due to significant ongoing historical issues, but Dexter listened and responded with empathy and an excellent professional manner. At the start of the call i fully intended to leave Octopus completely, but his customer service has meant that I have reconsidered and will now use Octpopus at my new residential property going forwards. Thanks Dexter!

24 September 2026

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