Found VMS online and couldn’t be happier. Added CarPlay to my Toyota Yaris, really helps having navigation on the screen and avoid faffing around with my phone on the holder. Great experience with the... See more
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Review summary
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Reviews shaping this summary
The lads turned up on a Saturday afternoon to install a aftermarket HUD unit on a brand new model Y 2026 Juniper Tesla and did a fantastic job. Saved lots of time and very professional. I’ll use them... See more
Lin from VMS was an excellent and expert installer, who arrived when agreed and worked hard to install my dash cam. He even went above and beyond with a question I had about where the OBD socket w... See more
I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and ea... See more
Company details
Written by the company
The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!
Contact info
Bridge View Court, 19 Grange Rd, SE1 3BT, London, United Kingdom
- 0808 188 9019
- contact@vehiclemultimediasystems.com
- vehiclemultimediasystems.com
4.6
Excellent
126 reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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I got the Android screen + Apple…
I got the Android screen + Apple CarPlay for my daughter’s Renault Clio. Product is really good.
I requested for home install for an extra fee, but well worth it. Ray and Anthony did a great job fitting the unit. Very friendly and professional.
Highly recommend!!
29 May 2025
Unprompted review
Recently ordered a sync 3 system to…
Recently ordered a sync 3 system to replace my sync 2 in my Focus RS.I have been waiting excitedly for a few weeks waiting for the day.Multimedia Systems have been excellent from the start with helping to choose the right product to interest free options if needed.I was but in touch with my fitter Ray who kept me up to date the whole way and I had mobile fitting and he was extremely helpful
I recommend these guys and go for wireless it’s superb
Thanks Ray
29 May 2025
Unprompted review
Great after sales service
Great after sales service. All set to enjoy my music!
Thanks Ray.
8 April 2025
I am extremely happy with the service I…
I am extremely happy with the service I received and the sync3 system is working better than expected
5 April 2025
Top class service
Top class service - would highly recommend - clean tidy and respectful
5 April 2025
Unprompted review
Great customer service
5 April 2025
Unprompted review
Love my new upgrades!!
Got myself a android screen with reverse camera and ambient light installed by Ray from VMS. The Android system works great and the company were great to deal with. The boys really know their stuff and are highly experienced. Love the upgrades to my car. Thanks boys!
5 April 2025
Unprompted review
🤠Proceed with extreme caution.🤠
Proceed with extreme caution.
I booked VMS to install a CarPlay box on my Audi A6. I purchased this box elsewhere. I was informed before that sometimes these boxes do not work and that they can’t be installed.
The installer attempted to fit the box I have, and in the process has damaged my vehicle. My original MMI system no longer functions, meaning I have no audio, car system control or satnav. The screen no longer comes on and I cannot adjust any settings on my car whatsoever.
The installer didn’t have a code reader, didn’t know how to fix the issue or even attempted to. They clearly were out of their depth with the issue and had another appointment to get to so just left me with a broken car. They said that leaving it a while to “rest” would fix it and over 24 hours later I went to use the car and the problem remains.
They took the box out of the vehicle to attempt to return it to stock and that clearly hasn’t worked. My car was error free before this.
After he had attempted to install the box he repeatedly said that this is what happens if you order from china and that you run the risk of it breaking your car and that it has happened before. He did not warn me of this, he didn’t mention anything like before going ahead with the work. I obviously wouldn’t have agreed to go ahead with the work if I knew there was a risk it would damage the vehicle. His response was that “who am I to tell customers what to do to their car”.
The installer did not act with reasonable skill and care. They try to use their own policies to avoid their legal obligations.
Edit in response to reply: engineer did share previous bad experiences with me. But only did this after my car was broken. I am surprised to learn that the CarPlay boxes that VMS installed aren’t from China. I’d love to know where they’re made if that’s the case.
There was no suggestion before installation that there would be any damage to my car. I would not have proceeded if I was made aware of this. Installer then told me after car was broken that this can happen. Clearly knowledge they had that didn’t feel was necessary to share.
The “engineer” didn’t diagnose anything on the day. He didn’t have a code reader. I had to use mine.
The most baffling part of the response is this: “ Additionally, our engineer shared their past experience with similar products to provide you with guidance, even though they were not obligated to do so. It was advise, not factual. Their role was simply to install the product you supplied, not to endorse or guarantee its performance.”
They offered no such “advise”.
🤠🤠🤠🤠🤠🤠🤠🤠🤠🤠🤠🤠🤠
20 February 2025
Unprompted review
Reply from Vehicle Multimedia Systems
Hi Frederick,
While we understand your frustration, we believe your review does not fairly reflect your experience with us. We would like to clarify several points regarding your concerns.
First, you mentioned that our engineer did not warn you about potential risks associated with third-party CarPlay boxes from China. However, at the beginning of your review, you acknowledged that you were informed beforehand that these boxes sometimes do not work and cannot be installed. It is ultimately the responsibility of the customer to research the reliability of a product before purchasing it, and it is not our obligation to verify or guarantee the quality of third-party products from China. You were aware before the installation that there are several UK branded options such as ourselves however you chose to purchase a product from China.
The issues you are experiencing—such as loss of audio, system control, and navigation—are directly related to the functionality of the CarPlay box you provided, rather than the workmanship of our engineer. Our team members have years of experience and are highly skilled in their field. Such extensive system malfunctions would not be caused by our installation process but rather by a faulty or incompatible product. As diagnoised by the engineer on the day, there seems to be a fault/glitch with the system you asked the engineer to install.
Additionally, our engineer shared their past experience with similar products to provide you with guidance, even though they were not obligated to do so. It was advise, not factual. Their role was simply to install the product you supplied, not to endorse or guarantee its performance.
As for the suggestion to let the system “rest” this was provided as a possible troubleshooting step to assist you. However, resolving issues related to the product itself would be the responsibility of the supplier from whom you purchased it. If the product is defective, we recommend addressing your concerns with them directly. However we do understand that it is not exactly possible to review a company based in China, please do not use us as a scapegoat.
We strive to provide high-quality service and transparency in our work, and we regret that you feel dissatisfied with your experience. However, we stand by the professionalism and expertise of our engineers and maintain that the issues you encountered stem from the product itself rather than our installation service.
Thanks.
I can't recommend them highly enough
The buying experience was easy, with the VMS team answering questions quickly to help me make the right decision about which Android Auto head unit to buy. The installation was also a breeze, although the component to link the unit to the steering wheel controls was faulty on install, and I had to wait for a replacement coming. It arrived in about a week, and has been perfect ever since. This is nobody's fault, of course.
All in all I have no complaints and recommend VMS highly
13 March 2025
Excellent customer service
The service I received was excellent. I purchased a sync 3 upgrade kit. Sent the photo of my system as instructed and they informed me that it was already a sync 3 system! They refunded my order without fuss for which I am extremely grateful. A top service!
9 March 2025
Good but not perfect or transparent
Good experience and the product is a great enhancement and update to my Jaguar F type 2014. Ray who did the installation for me was excellent, polite and professional. There were though a few surprises the quoted installation cost on the web site and confirmed by sales is £110 however what was quoted for fitting by Ray the fitter and I believe director was £160, not great professionalism. The initial looks great however it’s not a seamless replacement phone and navigation audio are compromised so be aware it’s not perfect.
14 March 2025
Unprompted review
If I could give 6 stars I would!
If I could give 6 stars I would! Ray has been such a pleasure to deal with over the past week trying to fix my very temperamental system (a new car play blox in an old Merc). He has the patience of a saint! I wouldn’t hesitate to recommend him and VMS to anyone needing new multimedia equipment fitted. Thank you so much Ray!
11 March 2025
Unprompted review
Poor service
Poor service!
Please check my previous review on this company, I am very disgusted with their service.
30 January 2025
Reply from Vehicle Multimedia Systems
Hi Gavin, it appears you are intentionally leaving negative reviews over a damaged plastic piece. We’ve already responded to your previous review and, as mentioned, we understand your frustration with the previous company. However, it’s unfair to direct that frustration toward us when we have been here to support you.
The best team for car aftermarket installations and solutions.
Ray & his team are passionate about their work and go above and beyond to help someone achieve what they are looking for in terms of installations/modifications etc. I would recommend them 100%.
21 December 2024
Fantastic job fitting my dashcam
Fantastic job fitting my dashcam
Highly recommend
13 January 2025
Unprompted review
Car Play for Mercedes c220d
When I made inquiries about the Apple car play to choose for my car, I got a very good response and advice and Ray the engineer communicated well with me since the day I paid for the box until the day of installation which made me happy . I will recommend this company for your go too car play, lighting and other car extras . They are the best
26 December 2024
Unprompted review
Reply from Vehicle Multimedia Systems
Thank you for the kind words!
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