Vehicle Multimedia Systems Reviews 

130
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being professional, efficient, and quick, often highlighting the convenience of the installation process. The staff is frequently described as knowledgeable, helpful, and polite, going above and beyond to ensure customer satisfaction and explaining everything clearly. Many people appreciate the smooth user experience and the excellent results, with installations often looking like factory originals and making daily tasks simpler. However, some customers also noted significant issues with the products, experiencing failures shortly after installation, missing parts, and devices that did not function as expected. These reviewers expressed frustration with the quality of the items and a perceived lack of after-sales support, leading to considerable inconvenience and additional costs.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional service and... See more

Staff

Customers had positive experiences with staff, frequently praising their responsiveness, efficiency, and... See more

Product

Reviewers highlight ambiguous aspects of product quality and functionality. While some customers praise the... See more

User experience

Clients share positive opinions on user experience, highlighting the massive improvement and aesthetic appeal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lads turned up on a Saturday afternoon to install a aftermarket HUD unit on a brand new model Y 2026 Juniper Tesla and did a fantastic job. Saved lots of time and very professional. I’ll use them... See more

Rated 5 out of 5 stars

Lin from VMS was an excellent and expert installer, who arrived when agreed and worked hard to install my dash cam. He even went above and beyond with a question I had about where the OBD socket w... See more

Rated 5 out of 5 stars

Ray is a great guy, fantastic service and fantastic price! Very knowledgeable guy. After having Apple CarPlay in cars for the past however many years and being told by at least 15 coders that it wasn’... See more

Rated 5 out of 5 stars

I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and ea... See more


Company details

  1. Car Equipment Accessories Store
  2. Auto Machine Shop
  3. Car Accessories Store
  4. Car Stereo Store

Written by the company

The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(130)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing customer service if…

Absolutely amazing customer service if you have any questions or issues they are so helpful and kind 😊amazing screen looks so smart didn’t take long to come definitely worth every penny

13 April 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Hey Sienna! Thank you so much for your kind words, we appreciate it.

Rated 5 out of 5 stars

Good Old Fashioned Customer Service

Had a new screen installed in my car which turned out to be faulty.
No argument or hassle, after the Christmas break a team turned up and replaced the screen, making sure all was working properly before they left.

9 January 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you Al! We're happy to help

Rated 5 out of 5 stars

Where do I start

Where do I start!
Contacted VMS enquiring about Applecar Play for my Range Rover, I was told by so many company’s they couldn’t do it with the my software in my vehicle, anyway spoke to VMS and they have come through! With a new screen with Apple CarPlay and much more tech along with AC panel upgrade for the same price I was quoted just for Apple CarPlay by another company.
They advised 2 weeks it would take for my equipment to arrive, 1 week and a half later even with the new year and Christmas period I had a call from the fitter who was ready to install my equipment, dropped my car off to him few hours later my car was ready!! So happy with the results and how they dealt with everything! Communication from VMS is the best I have ever had from any company! I had few settings I wanted to change in my vehicle they done it all! Wouldn’t recommend anyone else and any further vehicles I buy I will be definitely contacting VMS! Best price! Best service!

5 January 2024
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Wow Ryan, thanks for the kind words! We are honoured that you enjoyed your installation and product.

Rated 5 out of 5 stars

"VMS is undoubtedly the go-to car media…

"VMS is undoubtedly the go-to car media shop for all your needs. Mr. Ray, the owner, and his second in command, Mr. Jay, provide impeccable service. They're honest, kind, and passionate, ensuring every job is done with dignity. From reverse cameras to trackers and ambient lights to Android CarPlay, they excel in every aspect. I am Mr Mo guarantees you'll never go wrong with VMS, and I wholeheartedly recommend this company for their outstanding customer service. Thank you for gaining my trust, VMS. Wishing you continued success!"

12 December 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you so much for the kind words Mo! We are so glad you enjoyed your order and installation with us.

Rated 5 out of 5 stars

Highly recommended!

Their staff came on time, were very polite gentlemen and done the job swiftly and quickly.

17 December 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Much appreciated Analyn :)

Rated 5 out of 5 stars

Got a android screen

Got a android screen, reverse camera and full ambient light installed on my A6. The boys are very knowledgeable and done a brilliant job. The screen with carplay makes a massive difference to the driving experience. The original screen was small and dull. There was some technical diffusion at first but the boys came by my home (some of the boys were from London and came all the way to Liverpool) to sort it for me and everything now is working perfect. The A6 is a very hard car to work around from what ive heard interms of wiring and electrics but the boys managed to sort it all out. Thanks again and would recommend to all for all your car upgrades.

28 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're really glad that you're enjoying the new screen and lighting! Our engineers worked really hard to ensure the best experience for you so I'm glad we delivered. Thank you for choosing us Ste!

Rated 5 out of 5 stars

Sync 2 to Sync 3 Upgrade

All works perfectly, mobile fitting came and fitted in just over an hour. All factory features intact (reverse camera etc)

If you want android auto for a Ford Sync 2 System, I definately recommend this upgrade.

2 November 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Hi Mathew. We're glad you've enjoyed our Sync 3 upgrade - do make sure to spread the word!

Rated 5 out of 5 stars

Excellent service offered by VMS

Excellent service offered by VMS. I've been thinking about getting ambient lights done for the longest time but never committed until I came across this company. Very knowledgable and talented. I also got my android screen from them which is working really well. It was also really good that they offered finance which helped with spreading out the payments.

4 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Many thanks for your kind words Nabila!

Rated 5 out of 5 stars

Great company to do business with

Good customer service, competitive pricing and up to date with the current car trends. I’ve had multiple works carried out by vehicle multimedia systems and pleased with every one of them.

7 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We appreciate your kind words Stan! Always a pleasure doing business with you.

Rated 5 out of 5 stars

Great product

Great product. Works perfect. I’m very happy with it. Fitted it myself relatively easily.

The only slight thing I would say to improve is to add fitment instructions to the box to speed up the self install process.

28 September 2023
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Many thanks Mark! We will make sure to take your feedback to heart.

Rated 5 out of 5 stars

10/10

I’m glad I found VMS because I got to meet Jay. An incredibly friendly person who executed his job flawlessly. If I ever need anything else for my car I will 100% be coming back. The quality of the products/ services and the quality of the team are both superb.

1 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're happy you are satisfied with our services Mahi, hope to see you back!

Rated 5 out of 5 stars

Absolutely smashing team

Absolutely smashing team, couldn’t be better help

Definitely my first choice in any future projects

4 October 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Much appreciated Lewis, we are honoured to be your first choice!

Rated 5 out of 5 stars

Jay from VMS delivered great customer…

Jay from VMS delivered great customer service, he was very helpful and the installation didn’t have any issues after all

8 September 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you for the kind words Rahul!

Rated 5 out of 5 stars

BMW F20 Ambient Lighting

Got my BMW F20 ambient lighting done by VMS and honestly they smashed it. Ever since i got it done, my car has been standing out and getting compliments all the time. You wouldnt believe how much of a difference it made. Thanks VMS team!!

23 September 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We're glad you're enjoying your new lights Jay, thank you for choosing us!

Rated 5 out of 5 stars

Android screen and HD reversing camera fitting

Jay did the fitting for my android screen and hd reversing camera to my m140i, he was polite and professional throughout, he did an amazing job and even recommended some food places as I'm not local to the area, would highly recommend to anyone looking to have similar work done. A++

2 September 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

We pride ourselves with above and beyond customer service so we're glad we met your expectations Ily - Cheers!

Rated 5 out of 5 stars

A new look to my car!

I just had to take a moment to express my deepest appreciation for the amazing work your team did when fitting my new Android screen. I am absolutely thrilled with the results, and my car has never looked better!

The new Android screen is simply outstanding. It works like a dream, and the user-friendly interface has completely transformed my driving experience.

But that's not all! The addition of the reverse camera and dashcam has been a game-changer.

I can't thank you enough for the efficiency and professionalism displayed by your team.

17 September 2023
Unprompted review
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you for your detailed review Kevin!

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