Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a re... See more
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Review summary
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Reviews shaping this summary
Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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My son has Gobal development delays and has Autism. His not ready to drink from a cup yet so I bought him Tommee Tippee insulated active spout cup which is easy for him to hold and drink from. The... See more
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I have recently brought the Insulated Active Spout Cup, 12m+, 266ml for my 19 month old toddler from Amazon and he is absolutely loving it. It's taking a few times for him to get adjusted to it... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
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Very helpful and great customer service…
Very helpful and great customer service from Jo
15 June 2026
Reply from Tommee Tippee UK
Hello Caitlin.
Thank you for taking the time to leave your feedback.
We are delighted to hear how very helpful our Parent-care specialist Jo was, and you received great customer service.
We will certainly be passing your kind word on.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Best bottles I’ve used and now I’ve…
Best bottles I’ve used and now I’ve recommended to my daughter in law to use them too. Easy clean and best if ur breast feeding. They r easy for baby to latch onto. Best bottles I’ve used and recommend everyone to use too
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Dan.
Thank you for taking the time to leave your feedback.
We are delighted to hear how much you love the bottles and how easy you have found these to use with baby, it is wonderful to know you have recommended them to your daughter-in-law and would also recommend them to everyone.
We truly value your custom and loyalty.
Warm wishes.
Tommee Tippee.
Positive feedback for parent care team member Susie
Susie from parent care was excellent and very quick getting back to me when I contacted tommee tippee about a faulty product! She was very helpful and quick to resolve the issue! I'm grateful!
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Athanasia.
Thank you for taking the time to leave your feedback.
We are delighted to hear that our Parent-care specialist Susie, was very quick in getting back to you and was very helpful and quick to resolve your issue.
We will certainly be passing your kind words onto Susie.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Perfect Prep machine is not safe!
Perfect Prep machine is not safe!
machine does not do what it claims! you still need to wait for bottle to cool down when it’s done. the device produces a final bottle of 43.5C !!! extremely dangerous temperature for a newborn. no setting to adjust temperatures. support is hopeless and takes too long to reply. the app disconnects from bluetooth saying it’s out of range while standing right next to it. only a restart brings it back.
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello.
Thank you for taking the time to leave your feedback.
We are extremely sorry to hear you are not happy with the Perfect Prep, and it is not working as expected, this is certainly not something we would expect and completely understand how frustrating and inconvenient this matter will be for you and your little one.
I would like to reassure you that all of our products go through extensive assessments before leaving our facility and meet all health and Safety guidelines and regulations.
We would like to look into this matter further and assist in the best way possible to get this resolved. Unfortunately Trustpilot has not provided your emails details, could you please reach out quoting reference number 153393.
Warm wishes.
Tommee Tippee.
Great experience
Contacted Tommee Tippee as I bought a second hand breast pump to get the parts I needed new. Andy was great! Fast friendly response!
17 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for taking the time to leave a review of your experience with Andy.
We are so pleased to hear he was friendly and able to help you get new parts for your breast pump.
Best wishes,
Tommee Tippee
Cienna was extremely helpful
Cienna was extremely helpful. Explained id only had the product a month and was experiencing an issue with it. Once video was sent over she could see the issue and sorted out a replacement for me.
19 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Karen,
Thank you for your feedback.
We are delighted to hear that Cienna was able to assist you with your issue and sent out you out a replacement.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Very grateful
I had two different members if the Tommee Tippee team contact me today, Tayla and Andy. Both of them were very polite and helpful, and I appreciate that very much! I also love the fact that im able to receive spare parts free of charge even though I live in the US.
18 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kc,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get those spare parts out to you and leave you with such a good impression.
We will be sure to pass your kind words along to Tayla and Andy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I recently purchased some items and…
I recently purchased some items and contacted customer services regarding a query with one of my invoices. The team was extremely helpful, polite, and respectful throughout the process. They handled my concern with diligence and care, resolving the issue promptly and efficiently.
I was very pleased with the level of customer service I received and felt valued as a customer. I would definitely recommend this company to others and would not hesitate to use them again for future purchases.
18 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Sofiya,
Thank you for taking the time to leave such a lovely review, it is very much appreciated.
We are very happy to hear the team was able to help with your query while making you feel valved, this is exactly how we want all of our customer to feel.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I needed to get into contact with…
I needed to get into contact with Tommee Tippee as one of my products had stopped working. Their online chat function was amazing and response was quick and my issue was resolved right away.
18 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jordan,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query and resolved your issue promptly.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Had a problem with my rapid cool and…
Had a problem with my rapid cool and they sent me out a new one straight away
12 June 2026
Reply from Tommee Tippee UK
Hi Leah,
Thank you for your feedback.
We are delighted to hear that our Parentcare Specialist was able to assist you with your query and send you out a replacement.
We hope you continue to us our products and services in the future.
Best Wishes
Tommee Tippee
Safety problem resolved!
I contacted Tommee Tippee due to having concerns of the safety of my perfect prep machine. The feeds were coming out in excess of 40 degrees when they should have been ready to feed. I emailed and expressed my concerns for the safety of my baby and the team helped come to a solution. They organised a replacement machine and for the faulty machine to be collected for quality checks.
The new machine arrived swiftly and had been working as designed! I wish to thank you all, especially the members of your team who have assisted me in getting this resolved (Izzy, Nicholas, Cienna and Tayla). The new machine has made me feel less anxious feeding my daughter. It has been a pleasure working with you all. This is great customer service!
12 June 2026
Reply from Tommee Tippee UK
Hello Hannah,
Thank you so much for taking the time to leave such a lovely review.
We are delighted to hear our Parent-Care Specialists were able to assist you, and we will be sure to pass your feedback over!
Please do reach out should you need any further assistance.
Warmest Wishes,
Tommee Tippee
Had issues with a product
Had issues with a product, Beverly went through each step with me and resolved the issue, very helpful! Thank you Beverly!
17 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adele,
Thank you for your feedback.
We are delighted to hear that Beverley was able to resolve your issue.
We will pass your kind words over to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Fantastic customer service!
Fantastic customer service!! The numbers on some of the bottles I purchased had worn excessively in a short period of time and there was no hesitation to help and provide a solution in sending new ones out! Never had any issues with Tommee tippee products before this occasion! Easy and fast communication with Beth via the Facebook messaging app!
Thanks again😊
17 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Willow,
Thank you for your feedback.
We are delighted to hear that Beth was able to assist you with your query and send you out some replacement bottles.
We will pass your kind words on to her.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
I had some issues with the bottle so…
I had some issues with the bottles I had received, so I spoke with Diego via the virtual customer service and he was really lovely, kind and helpful. Had the issue sorted immediately! Really grateful to have experienced his service as a single stressed out mum! Thank you again!
17 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Caitlin,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists are able to help sort your issue and provide the kind of service we strive for.
Please do not hesitate to get back in touch should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Not the best one I got
I accidentally ordered to wrong one I wanted a bottle rapid warmer but when I went online for help it just kept saying my order number was wrong then I’ve had it about a week and it just kept flashing red on and off and now it’s stopped working all together… not the best rapid cools at all. And I’ve ordered the bundle that comes with the rapid cools and rapid warmer dreading it now because I know how crap the other one I just got is
10 June 2026
Reply from Tommee Tippee UK
Hi Katie,
Thank you for taking time to leave your review.
We're very sorry to hear you have had trouble with the not just the ordering system but with the PrepGo as well, we understand how important it is to have a reliable and fast method of cooling your feeds.
We can see you have been in contact with our Parent-Care Specialists who have organised a replacement for you.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Prep machine not working SUPPORT NOT HELPFUL
My wife and I purchased a tommee tippee prep machine, and we had a fault after set up. I have tried chatting to tommee tippee customer care on their website and Jude who "assisted" me was less than helpful. I clearly explained my issue to them, however I then needed to provide them with alot of personal information so I could upload a video of the issue, but I HAD EXPLAINED THE ISSUE TO THEM! issue was not resolved, far from helpful. It's a shame because the prep machine does look ok.
16 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jarrod,
Thank you for taking the time to leave some feedback.
We're very sorry to hear that you have faced an issue with your PerfectPrep machine and we certainly do not expect to hear how disappointed you are with the service provided.
When raising a claim, our Parentcare Specialists will take you through some troubleshooting to help resolve the issue and understand your experience and the performance of the product. We understand this can be frustrating, although this helps us provide you with a suitable resolution. You can read more about this in our Term's and Condition's under Making a Claim: https://www.tommeetippee.com/en-gb/legals/extended-warranty-terms-and-conditions
We will also ask for your contact information to support us in arranging any spare parts or replacements as well as for data protection purposes.
We would love to turn this around for you as we're certain you would like to get back to little one, we can see that we are awaiting a response from you.
We hope to hear from you,
Tommee Tippee
I was chatting with them on the web as…
I was chatting with them on the web as my go prep lid broke and they was so nice and understanding about it and send out a new lid right away!
16 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Leah,
Thank you for taking the time to leave this wonderful review for us.
We are so happy to hear that our team have been able to get this sorted for you.
Please do contact us again in future if you ever need any more help.
Best wishes,
Tommee Tippee
Bought the new tommee tippee and…
Bought the new tommee tippee and Binibamba pram shrug, print quality poor sadly looks like a child printed it! I now understand why they used influencers and famous people to launch it. The print quality on the bag it cane in was so much better
16 June 2026
Unprompted review
Reply from Tommee Tippee UK
Dear Customer,
Thank you for taking the time to leave a review today.
We understand how exciting it can be to open a product, so we apologise to hear the quality did not meet your expectations. The product is made from 100% natural material and the design is handmade, and each one is different. Due to the material the print will not be prominent as the bag as the shrug does as individual strands compared to the canvas bag.
We would like to look into yours in more detail however if you can reach out here: https://www.tommeetippee.com/en-gb/contact-us
Best Wishes,
Tommee Tippee
Fantastic customer service
I bought my daughter 6 of the anti colic bottles for her baby due in 4 weeks time. She had used them for her first baby and was very happy with them. After sterilising the bottles the lids would not stay on. I contacted customer service at Tommee Tippee who offered to replace the bottles straightaway. Within 2 or 3 days a new set of bottles arrived. I cannot fault the customer service received.
12 June 2026
Reply from Tommee Tippee UK
Hi Helen,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are pleased to hear they were able to assist with your query and offer some replacement bottles for your daughter to use when little one arrives.
Best wishes,
Tommee Tippee
I had an issue with my bottle cooler…
I had an issue with my bottle cooler and the team were a great help and sent me out a replacement, no faults and the staff where great I was speakin with Nicholas, Florence, Debbie and Morgan and had no issues at all
16 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Chloe,
Thank you so much for taking the time to leave a review.
We are delighted to hear our Parent Care Specialists were able to help get everything resolved for you!
Please do reach back out to us should you need any further assistance.
Warmest Wishes,
Tommee Tippee
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