Honestly one of the best companies about because it feels like they care about the well being of their customers and staff. Kinda weird typing this out when every other company is focused on shareho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Davide Pagano helped me today. My son's favorite water bottles/sippy cups were washed and somehow I managed to lose the valves and the silicone seal parts. I contacted support to see if I could possib... See more
Company replied
After redirecting my order to an InPost locker, I was advised by the courier to contact TT as it hadn’t arrived. Harry from TT raised a query and kept me up to date on the order. Harry made sure... See more
Company replied
We had an issue with a swaddle bag we'd purchased which was disappointing. However, within a couple of hours of reaching out via the online chat service, Beverley was in touch, took the issue very ser... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a problem with bottles and Harry…
Had a problem with bottles and Harry was so helpful thankyou very much
10 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Lorraine,
Thank you for taking the time to leave a review of your experience with Harry.
We are so pleased to hear how helpful he was when resolving your query about your bottles!
Best wishes,
Tomme Tippee
Great customer service
Great customer service. Excellent response time and they worked quickly to resolve the issue. Special thanks to Thomas who was very helpful.
1 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Alev,
Thank you for leaving a positive review of your experience with Thomas.
It's great to hear how responsive and helpful he was!
Best wishes,
Tommee Tippee
Excellent customer service
Excellent customer service. Little boy broke a part for my pump and they sent me another one out straight away. Absolutely brilliant 👏
10 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Thank you for leaving a review of your experience with our Parent-care Specialists.
We are so happy to hear how quickly they were able to offer you a replacement part for your breast pump so that you can continue using this!
Best wishes,
Tommee Tippee
We had an issue with our horn size in…
We had an issue with our horn size in that the default supplied was too small. Support solved this immediately and shipped out new sizes free of charge.
This was for the double breast pump.
10 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Graham,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear that our Parent-care Specialists were able to get you some bigger horn sizes for your breast pump!
Best wishes,
Tommee Tippee
They were very helpful
They were very helpful. pump works great too. bottles are good too. but they are expensive. probably for a eeason
9 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello ProDriver,
Thank you so much for the 5 star Trustpilot Review.
We really appreciate you taking time to make the review and appreciate the feedback on the price of the bottles and how helpful the breast pump is.
We use the highest quality plastics for your bottles to make our bottles which can be steamed and boiled so able to withstand very his temperatures, as well as being BPA free.
We hope you enjoy using your bottles and breast pump, please contact us if you need any support.
Kindest Regards.
Tommee Tippee.
Reply from Tommee Tippee UK
Hello Alanna,
Thank you so much for taking your time to leave a 5 star Trustpilot review.
We are so glad to hear that you had an excellent experience when you last spoke to use and found us very helpful.
We hope to surpass your expectations when you speak to us again.
Warmest Regards,
Tommee Tippee.
Kindness goes a long way
Martin was truly amazing and so generous and kind to me today! Thank you xx
9 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kayla,
Thank you for taking the time to leave a review of your experience with Martin.
It's great to hear how generous and kind he was when assisting with your query!
Best wishes,
Tommee Tippee
Great products and even greater…
Great products and even greater support! Our LED display colling flask had an issue and Honor helped us immediately with a replacement over the phone that we send all the proof. Except from the super great products for our little one it proves that the company has great people - like Honor - who really care about us (the parents)!
9 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Georgios,
Thank you for leaving a review of your experience with Honor.
We are so pleased to hear how caring she was when assisting with your PrepGo!
Best wishes,
Tommee Tippee
It was so refreshing to speak to real people
It was so refreshing to speak to real humans and get very helpful and detailed responses. Had an issue with our PrepGo Portable Formula Feed Maker and from the initial email to the issue being resolved and a replacement unit being sent out was less than 2 hours, not the normal 3-5 business days for an initial response like others. We were speaking with Honor, Harry, Izzy and Jo, and all of them were perfect at correspondence and exactly what you want. Would definitely recommend to anyone!
9 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Brad,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
It's wonderful to hear how quick everyone was able to resolve your query about the PrepGo to ensure you have one you can rely on going forwards!
Best wishes,
Tommee Tippee
Beyond grateful to Tayla from Tommee…
Beyond grateful to Tayla from Tommee Tippee. Tayla was not only considerate and understanding of my issue, but did her utmost to source a replacement, ensure it was the right one and get it sent out. Having worked in the consumer sector and audited customer service, Tayla was outstanding. Thank you Tayla. RC.
9 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi,
Than you for taking the time to leave a review of your experience with Tayla.
We are so pleased to hear how considerate and understanding she was when assisting with your query, being able to arrange a replacement for you.
Best wishes,
Tommee Tippee
Absolutely fantastic was speaking on…
Absolutely fantastic was speaking on Facebook page got a speedy reply and the service I needed thank you I believe I spoke with Martin
8 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Abbie,
Thank you for your feedback.
We are thrilled to read your review of the service you received from Martin; it is wonderful to hear how happy you are and that your issue was promptly resolved.
We greatly appreciate you taking the time to leave your kind words.
Best wishes,
Tommee Tippee
Lovely customer service…
I had a lovely customer service experience when I ran into a problem with my order. I would like to thank Honorine for helping me with my order, she made the experience seamless and solved the issue really fast.
8 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Radika,
Thank you for taking the time to leave a review of your experience with Honorine.
We are so pleased to hear how she was able to help with your order and get everything resolved seamlessly and quickly.
Best wishes,
Tommee Tippee
Amazing customer service from start to finish 🩷
⭐⭐⭐⭐⭐
Absolutely fantastic customer service!
I had an issue with my PrepGo flask where the lid was only flashing red. I contacted customer service and they were incredibly helpful, friendly and professional throughout the whole process.
They asked a few questions to troubleshoot the problem and, even though I didn’t have my original purchase confirmation, they were still able to help me and arrange a replacement for me.
The whole process was quick, straightforward and completely stress-free. It’s so refreshing to receive such good customer service, especially when you’re dealing with something you rely on every day with a baby.
Thank you so much for being so helpful and for sorting this out for me. I really appreciate it and would definitely recommend the PrepGo and the company based on my experience! 🩷
Shout out to Jo who dealt with my query!
7 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Kirsten,
Thank you for taking the time to leave such a lovely review of your experience with Jo.
It's wonderful to hear how straightforward and stress free the process was and that Jo was able to offer a replacement PrepGo for you that you can rely on going forwards!
We really appreciate your comments 😊
Best wishes,
Tommee Tippee
I messaged support about replacement…
I messaged support about replacement parts for some old Tommee Tippee cups, not expecting much. Unfortunately the parts are not sold or provided separately but Beverley and Izzy were super responsive and they managed to arrange some replacements.
6 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Stu,
Thank you for leaving a review of your experience with Beverley and Izzy.
It wonderful to hear they despite not having the parts you needed for your cups, they were able to organise for some new ones to be sent out to you.
Best wishes,
Tommee Tippee
Rapidcool
My Rapidcool unfortunately broke this morning, I contacted customer services and spoke with Cienna. She quickly and efficiently sorted my problem and has arranged a replacement to be sent out. Amazing customer service from start to finish!
7 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Ella,
Thank you for taking the time to leave a review of our experience with Cienna.
We are so pleased to hear how quickly and efficiently she was when assisting with your query and was able to arrange a replacement for you!
Best wishes,
Tommee Tippee
I wrote to tommee tippee on Facebook…
I wrote to tommee tippee on Facebook due to some discontinued dummy’s. They kindly offered to send a free sample to me for my little one to try then went of their way to find the dummies I originally wanted on amazon even tho they were discontinued. Florence and Cienna went above and beyond. Absolutely brilliant customer service
7 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Amy,
Thank you for taking the time to leave a review of your experience with Florence and Cienna.
We are so pleased to hear they both went above and beyond to help you try to find the Soothers your little ones likes. Hopefully the alternative they were able to send is similar enough that the transition is seamless!
Best wishes,
Tommee Tippee
Thank you!
Beverley was extremely helpful in dealing with an issue I’ve had with some bottles, resolving the issue and also offering some advice and product information. Great customer service!
7 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Jake,
Thank you for taking the time to leave a review.
We are happy to hear Beverley was extremely helpful and got your issue resolved as wells providing some helpful resources.
We hope you continue to use and love our products in the future.
Best wishes,
Tommee Tippee.
Didn't receive order
Didn't receive order, no update provided, constantly have to follow up for update
6 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hello,
Thank you for taking the time to leave us a review.
We are so sorry to hear you have not received your order as well as having no updates.
We would love to get this looked into and resolved for you.
Please give us a call on 08085 97 9899 so we can get this resolved for you.
Best wishes Tommee Tippee.
I had an issue with my steriliser and…
I had an issue with my steriliser and contacted Tommee Tippee for help. Their customer service was excellent. They listened to my concerns and arranged a replacement for me without any hassle. The team was very helpful and understanding throughout the process. Really happy with the service and would definitely recommend them.
6 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Soban,
Thank you for taking the time to leave us this lovely review.
We are so happy to hear that our team of parent care specialists were able to arrange a replacement for you and were so helpful.
Please do not hesitate to contact us again in future.
Best wishes,
Tommee Tippee
Replacement valve! Great CS
I needed a replacement valve for my son’s sports cup. No hesitation they agreed to send me a new one out. Waived the charge and postage fee even though I expected to pay. I lost it … well I don’t know how it’s came loose and disappeared but yeah, I was expecting to pay.
Thank you soo much, this means my son gets his cup back and the customer service is brilliant!
This was all done through the chat service. Done within a few messages. Fast replies! Thank you guys! 👏🏼❤️
6 October 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Laura,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how helpful they were with your cups to make sure your little boy can still use these!
Best wishes,
Tommee Tippee
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.