We received a bottle warmer as a baby shower gift and unfortunately it started having mechanical issues where it kept turning itself back on and heating inconsistently. I reached out to support and th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Parent-Care team, specifically Sam and Izzy were fast to help resolve the problem. I lost one of the 2-piece values to the Active Sporty Spout cups and they were able to assist without issue. It t... See more
Company replied
The most incredible agent, Miss Morgan went above and beyond to help me and to say she took care of me and solve the issue with the sippy cups would be an understatement. Highly recommend not only bec... See more
Company replied
I spoke with Tayla And Izzy. They responded very quickly and was very understanding to my situation but due to my product in question not being stocked at their facility they could not provide me w... See more
Company replied
Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
11th Floor, 1010 Washington Boulevard, Stamford,, 06901, Connecticut, United States
- +1 877 248 6922
- tommeetippee.com/en-us
4.7
Excellent
906 reviews
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Friendly and helpful!!
14 May 2026
Unprompted review
Reply from Tommee Tippee North America
Thank you so much 😊 We really appreciate your kind feedback and are so pleased to hear that you found the service friendly and helpful.
Tommee Tippee®
I had such a wonderful experience today…
I had such a wonderful experience today with Tommy Tippee customer support. Cienna, Lanre, and Izzy were all incredibly kind, responsive, and genuinely caring throughout our conversation. Even though I was unable to purchase the bundles I wanted because they are only available in the UK and I live in the US, they still went above and beyond to help me.
Lanre especially worked to arrange some newborn bottles and pacifiers for twins due in June, and that kindness truly meant so much to our family. It’s rare these days to find customer service teams that are this compassionate, patient, and willing to help however they can.
Thank you again to Cienna, Lanre, and Izzy for making what could have been a disappointing situation into such a positive and heartwarming experience. Tommy Tippee should be proud to have representatives like them!
14 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Joanne,
We are pleased to hear such incredibly kind words and for sharing your experience with us. We're truly touched to heart that our team was able to turn the situation into a positive one for you and your family.
Your feedback makes a big impact, and we will be sure to pass your lovely comments on to the agents mentioned. Sending you and your growing family a big hug from us and proud to be part of this journey by your side.
Warmest wishes,
Tommee Tippee.
Contacted customer service and Kelly…
Contacted customer service and Kelly answered quick really responsive and helpful Love it.
13 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Lizette,
Thank you for taking the time to leave a review today.
We love to hear that you were assisted and had your issue resolved so quickly by Kelly!
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Tommee Tippee has the best bottles and now customer service!
I have trusted Tommee Tippee for all my babies. Especially the anti colic bottles. My 3rd baby unfortunately has reflux and colic, this was the only bottle that he would take. My puppy ate the venting tubes from 3 of the bottles! I didn't want to buy brand new ones just for 1 piece. Contacted them but they don't sell just that piece. Jo and Nicholas are sending replacements instead to accommodate! Love the customer service! I will be recommending to everyone. :) thank you for the amazing customer service
10 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Mayra,
Thank you so much for your amazing 5 star Trustpilot Review.
We are so pleased to hear that you are happy with how Nick and Jo dealt with your query.
We were more than happy to send you out the replacements to continue your feeding journey as we do not currently sell these on their own at this present time.
We hope your 3rd baby enjoys the new bottles and wish you all the best.
Kind Regards.
Tommee Tippee.
Replacement cup
I work at a daycare and we use the Sportee cups and one of the valves melted in the dishwasher but I couldn’t buy a replacement cup and just needed a replacement valve but unfortunately they didn’t have any in stock but Nicholas G. helped me out and sent me a replacement cup! He was very helpful!
11 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Cheree,
Thank you for taking time to leave your review.
We're always delighted to hear when our Parent-Care Specialists are able to help resolve an issue for you and leave you with such a good impression.
We will be sure to pass along your kind words to Nicholas.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
I spoke with Kelly and I’m just waiting…
I spoke with Kelly and I’m just waiting for my package
6 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Donna,
Thank you so much for the lovely 5 star Trustpilot review.
We are so glad to hear that kelly was able to help you and send you something.
We reallly appreciate your feed and we will tell Kelly about your feed back.
All the best
Tommee Tippee
Replacement Cup
I contacted Tommee Tippee to purchase a replacement valve for my daughter’s sippy cup. They don’t sell just the valves, so they are sending me a replacement cup instead! I spoke with Kelly, super impressed with the customer service!
6 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Shaelyn,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help get you that replacement out for your little one and leave such a great impression.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
I reached out to tommee tippee for a…
I reached out to tommee tippee for a “care package” for my 16MO, she is so obsessed with their glow in the dark pacifiers and she has to have 3 every night to sleep with. I have spent so much on these paci’s and they gave us some for free! We love them, and will continue to keep purchasing from them as long as she is taking paci’s ❣️.
4 May 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Meghan.
Thank you for taking the time to leave your feedback.
We are so happy to hear how much your little ones loves the Glow in the dark pacifiers and our Parent care specialists have been able to send you out some more.
We truly value your custom.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
We had a part eaten by the puppy on a…
We had a part eaten by the puppy on a new cup and even tho replacement parts aren’t available they sent me a new cup.
27 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Chelsea,
Thank you so much for taking the time to leave this lovely review.
We are always so happy to hear that we have been able to help and make your day better.
We hope this new cup finds you well.
Best wishes,
Tommee Tippee
My experience was great
My experience was great. They were quick to answer. Had good help and communication with Andy and Nicholas.
27 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jessica,
Thank you for taking the time to leave some feedback.
We're thrilled to see that you have rated us 5 stars and we are delighted to hear how satisfied you are with the service provided by our Parentcare Specialists. We're glad to hear your query was resolved efficiently and that you found this to be good communication and an overall great experience!
We hope you continue to love our products as much as we do!
Kind Regards,
Tommee Tippee
Customer Service
Tayla, Debbie, and Jo were the most thoughtful and kindest workers I have met virtually. They were fast responding and even gave congratulations on my bundle of life, they need a raise!!!!
27 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Sa'Brae,
Thank you for taking the time to leave a review.
We're pleased to hear that your query was resolved swiftly and that you are content with the service our Parentcare Specialists have provided. We're overjoyed to hear that you have found us to be thoughtful and kind in supporting you and your little one. We could not be happier to hear how satisfied you are and we hope you continue to love our products.
Wishing you all the best,
Tommee Tippee
Hoods for bottles
I requested some hoods for my bottles that I had lost. Within a short amount of time, Beverley got my information, ordered the hoods from the warehouse and is going to ship them to my home. Beverley took care of me quickly and courteously. I will definitely recommend Tommie Tippee! Thank you!
27 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Leanne.
Thank you for taking the time to leave your feedback.
We are delighted to hear that Beverley was able to resolve your issue quickly and in a courteous manner.
We will certainly be passing your kind words on.
It is wonderful to hear that you would recommend our products.
If you require any further assistance in the future, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Nickolas G was an amazing help
Nickolas G was an amazing help, i really appreciate his support and willingness to help with a solution.
23 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Kenzie,
Thank you so much for the amazing 5 star Trustpilot in relation to your recent experience with us.
We are so glad to hear that Nicholas was able to help you with everything that you needed, with willingness to offer support and was able to find a solution to issue.
This will be fed back to Nicholas who will be delighted with your review.
Warmest Regards.
Tommee Tippee.
I spoke with Tayla And Izzy
I spoke with Tayla And Izzy. They responded very quickly and was very understanding to my situation but due to my product in question not being stocked at their facility they could not provide me with what I specifically needed. However They went out of their way to gave me an alternative that will help me just as much.
I’ve been using tommee tippee for YEARS now’s and they’ve never let me down. Knowing they have great customer service behind the products speaks volumes.
22 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Jessica,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help you resolve your issue in a quick and empathetic manner and leave you with such a great impression/
We will be sure to pass along your kind words to both Tayla and Izzy.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Kelly was amazing with assisting!
Kelly was amazing with assisting me with my questions, and went above and beyond to resolve my problem. Amazing assistance and product
21 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hello Brandon.
Thank you for taking the time to leave your feedback.
We are delighted to hear you received amazing assistance from our parentcare specialist Kelly, and she went above and beyond to help resolve your issue.
We will certainly be passing your kind words on.
If you require any further help, please don't hesitate to reach out.
Warm wishes.
Tommee Tippee.
Customer service help
I’ve always heard great things about this brand and I finally got to experience first hand how amazing this brand and their team is! I had some issues back to back with a couple sippy cups and lanre and Kelly were so very helpful and calm with me during our conversation about my sippy cups.
21 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Celeste,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that you have had a wonderful and pleasant experience with our Parentcare Specialists and we are delighted to hear how satisfied you are with the service provided. We're pleased to hear you found us to be helpful and patient when assisting you with your query and we hope you continue to love our products as much as we do!
Wishing you all the best,
Tommee Tippee
Great product support
Amazing customer service and quick replies! Got my replacement sorted in about 10 minutes when i ordered on amazon.
20 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Ace,
Thank you for taking the time to leave some feedback.
We're thrilled to hear that your query was resolved swiftly and efficiently by our Parentcare Specialists and that a replacement is on the way! We're delighted to hear how satisfied you are with the service provided and we hope you continue to love our products as much as we do!
We wish you all the best,
Tommee Tippee
Wonderful customer service
Messaged them on Facebook to thank them for the amazing products they have and to personally invite them to my baby shower, Nicholas was awesome and got to send me a baby shower gift. Super thankful!
15 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Karla,
Thank you for your feedback.
We are delighted to hear that Nicholas assisted you with sending your out some gifts for your baby shower.
We will pass your kind words on to him.
We at Tommee Tippee would like to congratulate you on the up-and-coming arrival of your little one. We hope everything goes well for you.
We hope you continue to use our products and services in the future.
Best Wishes
Tommee Tippee
Lanre and Kelly were great!
Lanre and Kelly were great!! Super helpful and showed great customer service and expertise. It makes me appreciate Tommee Tippee much more knowing that the company cares about the customers and the issues that may arise. Will recommend Tommee Tippee to my friends and family.
14 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Kacie,
Thank you for taking time to leave your review.
We're always delighted to hear our Parent-Care Specialists were able to help while providing the professional and empathetic service we strive for.
We will be sure to pass along your kind words to both Lanre and Kelly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Active spout replacement parts
I reached out to them through their Facebook page about getting replacement valve parts for their active spout cups because that's the only cup my autistic child will drink from, and they said that they are currently out of stock of the valve replacement parts,so they offered to send me new cups for the inconvenience. Great company. All my kids used their sippy cups and bottles.
13 April 2026
Unprompted review
Reply from Tommee Tippee North America
Hi Elyssa,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists are able to help resolve this issue for you and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
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