Purchased a Tommy tippee cooling flask which has been a lifesaver, had an issue with the lid flashing and not updating, which after contacting through live chat/email this was resolved quickly by a re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... See more
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My son has Gobal development delays and has Autism. His not ready to drink from a cup yet so I bought him Tommee Tippee insulated active spout cup which is easy for him to hold and drink from. The... See more
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I have recently brought the Insulated Active Spout Cup, 12m+, 266ml for my 19 month old toddler from Amazon and he is absolutely loving it. It's taking a few times for him to get adjusted to it... See more
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Company details
Written by the company
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
Contact info
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, United Kingdom
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
I can tell I was very satisfied with…
I can tell I was very satisfied with the agent; she was lovely, helpful, and supportive — such great customer service. Thanks for your patience and support.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Seyedehshima,
Thank you for your feedback.
We are delighted that you had a great experience with our Parent Care Specialists, and that they were lovely, helpful, and supportive as well as being patient.
Best Wishes
Tommee Tippee
Brilliant Customer Service from Beverly
Beverly, Andy & Beth were really helpful in sorting my problem! Thank you- brilliant customer service!
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Charlotte,
Thank you so much for taking the time to write this amazing 5 star Trustpilot Review.
We really appreciate you levaing the feed back about the service that you have recieved from Beverly, Andy & Beth,
We are so pleased to hear that you recieved brilliant customer service and that everyone was really helpful resolving your issue.
We hope to recieve more reviews from you in the future.
Kindest Regards.
Tommee Tippee.
Great customer service from Beverley
Ordered a Tommee Tippee product from Amazon that arrived and was faulty, tried to contact Amazon but their response was to contact the manufacturer directly.
Spoke to Beverley from Tommee Tippee and she was incredibly helpful, resolved my issue and explained the benefits of ordering directly from Tommee Tippee over a third party retailer like Amazon which I will definitely be taking into account next time I order a Tommee Tippee product as I have used numerous Tommee Tippee products since having a baby and will likely continue to do so on the future.
All in all exceptional customer service from a company that provides great products
23 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Rona,
Thank you for leaving a lovely review of your experience with Beverley.
We are so thrilled to hear how helpful she was in resolving your query and explaining additional benefits for you.
Best wishes,
Tommee Tippee
Thank you Debbie.
Thank you Debbie.
After several emails and calls and wheat felt like a lot of unnecessary information given more than once you helped with my issue
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Samantha,
Thank you for leaving a review of your experience with Debbie.
We are happy to hear she was able to help you over the phone with your query.
Best wishes,
Tommee Tippee
Excellent customer service
Excellent customer service by Morgan, Nicholas and Izzy. Resolved my issue immediately.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Chloe,
Thank you so much for the lovely 5 star Trustpilot review.
We really appreciate you taking to time to leave a review on the service recieved from Morgan, Nicholas and Izzy.
We are glad that the issues was resolved quickly to make sure that you had the help that you needed.
We hope to hear from you in the future.
Kindest Regards.
Tommee Tippee.
I had an issue with some dummies and…
I had an issue with some dummies and spoke to Martin from Tommee tippee. He was brilliant, very helpful and replaced the item for me! Great customer service thank you.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Adele,
Thank you for taking the time to leave a review of your experience with Martin.
We are so pleased to hear how brilliant and helpful he was in helping out with your query about some Soothers!
Best wishes,
Tommee Tippee
Excellent service
Excellent service. Very polite and helped me with what I needed. Went over and above which I appreciate.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Vicky,
Thank you for taking the time to leave a kind review of your experience with us.
We are very happy to hear our Parent-care Specialists were so polite and helpful when assisting with your query.
Best wishes,
Tommee Tippee
Customer service
Spoke to Izzy this morning regarding an item that is no longer working. She was very efficient and sorted my problem very quickly and is sending a replacement.
29 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hello Margherita,
We really appreciate you taking time to leave this 5 star Trustpilot Review.
Thank you for your comments on how Izzy dealt with your issue this morning and how happy that you were with the service that you had recieved.
We are very pleased to hear that your problem was solved quickly with you being sent a replacement so that you can continue to use your device.
We hope you leave us more reviews in the future.
Kind Regards
Tommee Tippee.
When I called the person on the phone…he was really pleasant and helpful
When I called the person on the phone was really helpful and pleasant the advice was spot on and I was able to resolve the problem I had with my prep machine
26 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Jane,
Thank you for taking the time to leave a review of your experience with our Parent-care Specialists.
We are so pleased to hear how pleasent and helpful they were with your query about the Perfect Prep.
Best wishes,
Tommee Tippee
Customer service from an AI agent
Customer service from an AI agent is less than helpful. I had one query and was left none the wiser, but still asked to waste more of my time writing a review.
28 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Abby,
Thank you for taking the time to leave some feedback.
We're saddened to hear that your experience with our ChatBot did not meet your expectations and we would like to turn this around for you.
During our closed hours, our trusty ChatBot will be happy to support you with your query as you'll be surprised how helpful this can be. Although we completely understand the importance of a human interaction and we would love to resolve your query for you.
As Trustpilot has not provided your contact details, we kindly ask if you can reach out to a member of our Parentcare Specialists who will be happy to assist you. You can also see the link below on how to contact us as well as our open times:
https://www.tommeetippee.com/en-gb/pages/contact-us
We look forward to hearing from you!
Reply from Tommee Tippee UK
Hi there,
Thank you for taking the time to leave a review!
We're delighted to hear that you have rated us 5 stars and we could not be happier. We're thrilled to hear that you have found us to be polite and very helpful in assisting you with your query and we're pleased you are satisfied with the service provided.
If you need any further assistance, please do not hesitate to reach out to us as we are happy to help!
Wishing you all the best,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Julie,
Thank you for taking the time to leave a review!
We're overjoyed to hear that you have left us 5 Stars and we're pleased to hear how satisfied you are with the service provided to you. We're thrilled you found us to be speedy and how pleased you are with our wide range of stock available.
If you need any further assistance, please do not hesitate to reach out to us as we are happy to help!
Warmest Wishes,
Tommee Tippee
Perfect prep pro in high room temperatures during heatwave
We have the perfect prep pro machine.
It's amazing for making our babies milk up.
Worth the money. It's makes a bottle up quickly (within a few minutes) when your baby needs it.
During the UK heatwave this week, our house has been 30 degrees inside because it's a new build. The perfect prep pro machine does not appear to work in high room temperatures. The water dispenser states it's too hot despite adding cold water to the tank. I understand that this is a safety feature to ensure our baby's milk is safe and not too hot to drink. As a result users need to be mindful of this and ensure they have an alternative way to feed their baby during heatwaves.
I would buy this machine over and over again it's excellent. I feel reassured that our baby is in safe hands with this product due to this safety feature. Tommee tippee are a great company.
26 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Mrs Hawkins,
Thank you for taking the time to leave a review today.
We're delighted to hear how much you're enjoying your Perfect Prep Pro and that it's made bottle preparation so quick and convenient for your family. It's wonderful to know you feel reassured using the machine and would choose it again.
Thank you also for sharing your experience during the recent heatwave. The Perfect Prep Pro is designed with safety as its priority, and if the water is too warm it will display the temperature warning, instructions on how to cool the water can be found here: https://www.tommeetippee.com/en-gb/pages/perfect-prep-pro-product-support
Thank you again for your recommendation and for taking the time to share your experience with us.
Best Wishes,
Tommee Tippee
Had issues with my rapid cool lid…
Had issues with my rapid cool lid flashing Nicholas G sorted me out a brand new one in minutes brilliant customer service.
25 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Daniel,
Thanks for taking the time to leave this lovely review!
We are delighted to hear one of our Parent-Care Specialists was able to resolve the issue you had with your Prep Go so easily. It is always amazing to hear this kind of feedback as we always aim to improve our services alongside with the quality of our products.
We will make sure to pass this to our agent as he will love to hear what you have written regarding the prompt resolution given.
Warmest regards,
Tommee Tippee.
Very helpful and kind
Very helpful and kind to send me out some replacement teats to try for my baby. Great service and arrived quickly.
18 June 2026
Reply from Tommee Tippee UK
Hi,
Thank you for taking time to leave your review.
We're always happy to hear that our Parent-Care Specialists were able to help resolve your issue and get those replacements out to you and your little one.
Please do not hesitate to get back in contact should you ever need any future support.
Warmest Wishes,
Tommee Tippee.
PrepGo issue easily resolved
I got the prepgo for my baby shower and unfortunetly when I came to use the white flask that cools it down the screen wouldn't illuminate! I got in touch with Tommee Tippee UK via facebook messanger and was pleasently assisted by Cienna. Cienna was helpful and forfilled all my requirements for today and is arranging for a replacement to be sent out for me. I would definetly feel confident in contacting Tommee Tippee UK with any further concerns. Customer service was a 10/10. The reply was also very quick. Not yet come across any issues with their products other than this, all products are fairly priced too.
Thank you so much Cienna! You made a stressful situation feel so easily fixed.
25 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Nichola,
Thank you for taking time to leave your review.
We are always delighted to hear that our Parent-Care Specialists were able to help get that replacement lid out to you and able to leave you with such a great impression.
We will be sure to pass your kind words along to Cienna.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Trusted brand with amazing customer service
I love this brand so much! I had my first baby 6 weeks ago and I have a steraliser, prep machine, bottles and an electric breast pump. I just trust the brand!
I bought a breast pump off Amazon and sadly the tube was defective but Cienna was able to help and ordered me a replacement tube and a spare for my machine! She was so quick and helpful!
Thankyou!
25 June 2026
Unprompted review
Reply from Tommee Tippee UK
Hi Vic,
Thank you for taking the time to leave a review of your experience with Cienna.
We are so happy to hear she was quick and helpful in getting you the spare parts you needed for your Breast Pump. We hope you continue to love and trust this!
Best wishes,
Tommee Tippee
Reply from Tommee Tippee UK
Hi Angelina,
Thank you for taking the time to leave a review of your experience with us.
We are so pleased to hear everything arrived with your quickly and hope you love the bits you ordered!
Best wishes,
Tommee Tippee
Dummies
Set of 4 baby girl dummies ordered - poorly packaged and outer box squashed on arrival which made me question whether the items were genuine
19 June 2026
Reply from Tommee Tippee UK
Good Afternoon Tracey,
Thank you for taking the time to leave a review today.
We do apologise to hear this has arrived, and the outer packaging has been damaged we shall take this onboard and we really do apologise.
Looking at the details this is a genuine order placed with us so we shall take on feedback about the delivery.
Thank you for the helpful feedback.
Best Wishes,
Tommee Tippee
I am extremely disappointed with this…
I am extremely disappointed with this product and the customer service I have received.
From the very beginning, the machine failed to calibrate correctly and would not dispense formula powder as intended. I followed all instructions provided in the manual and spent countless hours attempting to troubleshoot the issue. I also provided multiple videos to customer support clearly demonstrating the fault.
Over several days, I exchanged numerous emails with different representatives and even had a telephone call with a support agent. During the call, I was instructed to manually add formula powder to assist with calibration. Despite following these instructions multiple times exactly as advised, the machine continued to display a red warning light and failed to function properly.
What has been most frustrating is the amount of time and effort required to prove that the product is faulty. I have repeatedly provided evidence, followed every troubleshooting step, and cooperated fully with support. Yet despite this, I have not been offered a replacement or refund.
This is a product designed for parents and babies. It should work reliably and be straightforward to set up. Instead, I have spent days troubleshooting a machine that still does not perform its basic function. As a parent, the last thing you need is additional stress from a product that is supposed to make feeding easier.
Unfortunately, based on my experience, I cannot recommend this product. The product has not worked as advertised, and the after-sales support has been disappointing and unnecessarily drawn out.
19 June 2026
Reply from Tommee Tippee UK
Hi Ifat,
Thank you for taking time to leave your review of your experience.
We are sorry to hear you have had trouble with the troubleshooting of the Perfect Prep, we understand the importance of a having a safe a reliable way to make feeds for your little one.
We can see that our team is currently in contact with you and hope to have a resolution for you soon.
We look forward to hearing back from you.
Warmest Wishes,
Tommee Tippee.
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